Just been charged £40 for returning a faulty item they claim isn't faulty...
Awful returns policy for a predominantly online shop!
Very poor quality, chair ripped and after sales care not helpful, refused to assisst in replacement, only had the items a couple of months
Got my delivery on time, ahead of schedule. And was most helpful assisting me with orchestrating the bar stool itself as I have arthritis
Excellent quality and service, would recommend this company without hesitation. I love my new bar stools.
Absolutely brilliant Customer Service from the team at Atlantic Shopping, fantastic range of stools suitable for every requirement. Highly recommended
Lovely pair of bar chairs. Just the right height to fit level with our kitchen units. Very comfortable. Would have liked a foot guard on the front bar to prevent ware. Otherwise perfect.
Overview
The company enjoys a mixed reputation among customers, with notable strengths in product quality and a diverse range of styles that often exceed expectations. Many customers express satisfaction with their purchases, highlighting the aesthetic appeal and value for money. However, significant concerns arise regarding customer service, particularly in handling returns and refunds. Complaints about damaged items, inadequate support, and unexpected fees tarnish the overall experience for some buyers. While positive interactions are reported, the inconsistency in service suggests a need for improvement in customer support and transparency regarding policies.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Birmingham, England, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members