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Atlantic Shopping

How would you rate Atlantic Shopping?
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GB
7 reviews
17 helpful votes
Follow Susan K.
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Great prices, good quality
September 22, 2011

Great prices, good quality. I had trouble with glass top bar table which arrived three times with crack in glass. I received new replacement top next day. Very good customer service.

Date of experience: September 22, 2011
GB
1 review
1 helpful vote
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Terrible returns
September 26, 2019

Just been charged £40 for returning a faulty item they claim isn't faulty...

Awful returns policy for a predominantly online shop!

Date of experience: September 26, 2019
GB
1 review
0 helpful votes
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Excellent service
October 13, 2019

Got my delivery on time, ahead of schedule. And was most helpful assisting me with orchestrating the bar stool itself as I have arthritis

Date of experience: October 11, 2019
GB
1 review
1 helpful vote
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Excellent quality and service, would recommend this company without hesitation. I love my new bar stools.

Date of experience: September 10, 2019
GB
1 review
2 helpful votes
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Absolutely brilliant Customer Service from the team at Atlantic Shopping, fantastic range of stools suitable for every requirement. Highly recommended

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
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Very poor quality, chair ripped and after sales care not helpful, refused to assisst in replacement, only had the items a couple of months

Date of experience: January 26, 2024

Overview

The company enjoys a mixed reputation among customers, with notable strengths in product quality and a diverse range of styles that often exceed expectations. Many customers express satisfaction with their purchases, highlighting the aesthetic appeal and value for money. However, significant concerns arise regarding customer service, particularly in handling returns and refunds. Complaints about damaged items, inadequate support, and unexpected fees tarnish the overall experience for some buyers. While positive interactions are reported, the inconsistency in service suggests a need for improvement in customer support and transparency regarding policies.

This summary is generated by AI, based on text from customer reviews

service
7
value
7
shipping
6
returns
6
quality
6