• ShopAmerock.com

ShopAmerock.com

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Overview

ShopAmerock.com has a rating of 4.6 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAmerock.com most frequently mention customer service, timely manner, and old ones. ShopAmerock.com ranks 26th among Furniture sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    9
18
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How would you rate ShopAmerock.com?
Top Positive Review

“Great Customer Service”

James D.
4/10/20

As many of us know, it's easy to purchase in a store... "the grabby, touchy, feely, thing" - seeing is believing. Well after a couple tries, I finally got it right. Customer Service through my "orderS" process was the Best.

Top Critical Review

“Do not buy from this site”

Cindy C.
7/10/20

I order cabinet knobs on 4/30. They charged my credit card on 5/6. I contacted them on 5/27 regarding the status of my order. They said the items were obsolete and I requested a refund. Followed up 3 times and never received my refund. BEWARE!

Reviews (106)

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Reviews that mention popular keywords

customer service (4) cabinet hardware (3)
Thumbnail of user jamesd1611
1 review
0 helpful votes
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April 10th, 2020

As many of us know, it's easy to purchase in a store... "the grabby, touchy, feely, thing" - seeing is believing. Well after a couple tries, I finally got it right.
Customer Service through my "orderS" process was the Best.

Thumbnail of user cn388
3 reviews
0 helpful votes
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August 27th, 2020

Good deal on beautiful hinges--made our kitchen project look super! The only issue I had was one or two hinges of the 4-5 dozen I ordered were slightly bent, so I had to adjust them to make them fit plumb. I DO recommend these--timely shipping (arrived precisely when they said--even in COVID shutdown), best price I could find and a good product. 4.5 stars!

Thumbnail of user marym2443
1 review
13 helpful votes
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June 23rd, 2020

It's difficult to order things from a website with which you are unfamiliar. Reviews are scary. However, ShopAmerock had good reviews so I took the leap. The knobs were JUST as advertised. Fit perfectly. Came in a timely manner and the ordering process was seamless. I will shop this website again and recommended it already to others.

Thumbnail of user roberth1355
2 reviews
0 helpful votes
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September 29th, 2019

I ordered a 3.75" center drawer pull and a 12" center door pull, both in solid carbon steel with polished nickel finishes to see whether they would work in my home. Both are of excellent design and quality, and I have now ordered several more of each item.

In the attached photos, the new items are on the top (drawer) and left (door).

Thumbnail of user jv129
1 review
0 helpful votes
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February 12th, 2021
Verified purchase

I bought a vanity that came with brass handles. I wanted it to match the rest of the bathroom and have polished chrome handles. Amerock had exactly what I wanted at half the price of Home Depot or anywhere else. As it was not an immediate want, I was happy to wait for delivery. As it turns out, the handles arrived the last day the contractors were here, which was perfect.

Thumbnail of user carriel113
1 review
0 helpful votes
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February 9th, 2019

I haven't put these up on my medicine cabs yet as I have to touch up the wood where the old ones were. But I like the feel of the bronze ones and was happy to get them for a fair price. My bathroom remodel is all bronze appliances. The only thing missing for the cabinets are bronze hinges, but that might have to be done with metal paint.

Thumbnail of user karenc1677
1 review
7 helpful votes
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January 10th, 2021

I found exactly what I wanted quickly on website. Excellent prices! Received quickly. I have used this site more than once to purchase cabinet hardware and will use in future based on excellent product and service.

Products used:
Cabinet hardware

Service
Value
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Quality
Thumbnail of user janee208
1 review
0 helpful votes
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February 19th, 2021

We ordered difficult to find hinges. They arrived promptly. Some we ordered were wrong, and their customer service was very helpful to help us get the correct hinges for our needs. A very good experience; highly recommended.

Tip for consumers:
Recommended

Products used:
hinges

Service
Value
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Returns
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Thumbnail of user lynnp292
1 review
0 helpful votes
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December 13th, 2020

Easy ordering and delivery. Kitchen cabinet knobs and pulls are perfect. Looked just like the picture. What I appreciated was my local big box store was out of stock on items - so I went right to the manufacturer and received excellent service with the same in stock items at the same price.

Thumbnail of user beckyw156
1 review
0 helpful votes
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August 1st, 2020

This is actually my third purchase from this site in three weeks. It seems each time I think I have everything I need, I come up with something else. But I keep purchasing everything directly from Amerock because their prices are good and the items arrive in less than a week. Plus, their selection is greater than what I was able to find elsewhere. All in all, I'll be back!

Thumbnail of user wandap154
1 review
0 helpful votes
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April 12th, 2020

When we re-did our kitchen 8 years ago I did a lot of homework to find just the right drawer pulls and knobs for a very reasonable price. The pewter satin finish us beautiful and easy to clean. I was pleased to find the exact hardware for my sewing now. Thank you, Amerock!
W. Plumb

Thumbnail of user tamaras386
1 review
0 helpful votes
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April 27th, 2021

The hardware I received to replace outdated hardware on built-in cabinets in the family room was absolutely beautiful. The hardware was sturdy, all matching color and the design was consistent on all of the different types of handles an knobs I purchased. I had to call customer service due to an error in my measurements and they removed the incorrect items from my bill (this was prior to shipping) and I was credited promptly. Very easy to deal with and I am extremely happy with my purchase. The new hardware looks fantastic!

Products used:
I used door/drawer handles, returned hinges and order replacement ones in correct size, knob and cup handle.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markr321
1 review
13 helpful votes
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April 7th, 2018

Ordering and delivery were very good. Prompt. However, the replacement pulls did not match the originals. I had an original still in its package and the numbers were the same, but the manufacture country had changed. I'm guessing they didn't quite get the details the same from one factory to the other. Wife very unhappy.

Thumbnail of user edh369
1 review
13 helpful votes
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December 25th, 2020

The handles we chose to purchase through Amerock were unique, reasonably priced and exactly what we needed to "top off" our recent remodel. We've gotten numerous compliments by our contractor and others who are in the industry that are telling us they've never seen anything like what we have. We're completely satisfied, with the product, price and service. Thank you, Amerock, for helping us make this remodel so beautiful and satisfying to our eyes and budget.

Thumbnail of user sandrat425
1 review
6 helpful votes
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July 25th, 2020

Fantastic selection of cabinet hardware, coupled with on-sale, it's a great value. To complete pulls for my appliance drawer on current home. Will defiitely use to install cabinet hardware on new home now in progress!

Thumbnail of user vincentb144
2 reviews
0 helpful votes
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November 22nd, 2019

I replaced my 30 year old Amerock hinges only because I wanted a different colored hinge. I expect that the new hinges will perform as well as my old ones. The hinge design has changed a bit but I was able to make the current design work for my needs (see pictures). These are well built.

Thumbnail of user enof1
2 reviews
0 helpful votes
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April 29th, 2020

I bought a bathroom sink that had a granite counter top, knobs and handles. I was remodeling my two upstairs bathrooms and wanted to match the knobs and handles that were on the sink. After looking everywhere I finally found them on this website. Knobs and handles are typically expensive but in my opinion these are reasonably priced. I ordered the first batch, after receiving them, liking the quality, I ordered a second batch. I'm keeping this website so when I need more I will use them again.

Thumbnail of user gregs255
1 review
0 helpful votes
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May 1st, 2018

Our 24-year-old master bathroom is due for an update. We're chalk-painting the dated medium-oak cabinets and replacing the antique brass hardware with brushed nickel components that closely match the style and finish of the new Delta Merge faucets and towel bars. Because the old hinges were Amerock, we were able to order new ones from Amerock that exactly matched the hole patterns of the old ones. Therefore, no filling and drilling is needed; we can just re-use the old holes! We did the same thing three years ago with our other bathroom, and it could not have been easier.

Thumbnail of user lisas987
1 review
0 helpful votes
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January 4th, 2019

I have ordered from Amrock before and found the website to be easy to navigate, with access to different sizes available easily. The selection and price are excellent. Placing the order was simple and delivery confirmations were accurate. Great experience.

Thumbnail of user carolr607
1 review
0 helpful votes
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June 3rd, 2020

I was looking for a hinge for my 30 year old cabinets and ShopAmerock had it! I ordered it on line, they shipped it free and it was exactly what I needed. They even followed up to be sure I received my order. Thank you ShopAmerock! I will shop with you again. Carol

Thumbnail of user lethac3
1 review
0 helpful votes
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March 31st, 2020

Order process was easy to use. Received an order confirmation within minutes. Shipping updates kept me posted and aware of when I should expect my order. My order arrived when it was supposed to and the drawer pulls were an exact match. Very pleased with the process and the product.

Thumbnail of user cindyc823
1 review
0 helpful votes
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July 10th, 2020

I order cabinet knobs on 4/30. They charged my credit card on 5/6. I contacted them on 5/27 regarding the status of my order. They said the items were obsolete and I requested a refund. Followed up 3 times and never received my refund. BEWARE!

Thumbnail of user bettyd328
1 review
17 helpful votes
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November 30th, 2020

We remodeled our kitchen about 12 years ago and I had picked out the most beautiful leaf design knobs. Well we added a few more cabinets and I couldn't find the same knobs in any of the box stores, so I went on line and searched for about a week and then I found them at Amerock.com. They are exactly what I was looking for. Thank you so much Amerock.

Thumbnail of user anneb517
1 review
0 helpful votes
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December 4th, 2020

I found the handles and hinges that I wanted and now that they are mounted on the cabinets, they look so classy!
The site was easy to negotiate and everything was just as described. We have really upgraded the look of our kitchen, just with the handles and hinges.

Thumbnail of user bonitaf6
1 review
1 helpful vote
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May 1st, 2018

After two orders I am very pleased. Knobs and hinges are perfect. Customer service is great. I ordered the wrong hinges and they refunded my order and now I have the correct hinges. All my orders have been shipped very fast.

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