• AuctionEssistance

AuctionEssistance

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Overview

AuctionEssistance has a rating of 3.8 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AuctionEssistance most frequently mention paypal account, and live chat. AuctionEssistance ranks 16th among Auction sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Quality
    5
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How would you rate AuctionEssistance?
Top Positive Review

“I want to say thank you for helping me and coaching...”

Thomas C.
2/28/14

I want to say thank you for helping me and coaching me on the in's and outs of this game or however you want to call it. After getting hit with a limitation for receiving a one-time payment of $700 from my client, I thought I would never see that money after the endless phone calls and headaches. Not to mention not having a source to accept payments as well. Sadly the morons that work at eBay & Paypal don't see what they are doing to their sellers with suspensions, limitations & headaches all around. I will also want to note that you have a customer who is slowly making progress again! Wonderful support & willingness to help out is unmatched!

Top Critical Review

“Horrible cusomter service”

Mohammad A.
4/24/17

I just spoke with an online agent on their site and he literally typed "Blocked $#*!" and then banned my IP. All I did was ask him a question as a returning customer. Never buying again. Anyone who reading this I suggest you don't as well.

Reviews (62)

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Reviews that mention popular keywords

paypal account (6) customer service (8) amazon vcc (7) 24 hours (4)
Thumbnail of user mohammada79
1 review
13 helpful votes
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April 24th, 2017

I just spoke with an online agent on their site and he literally typed "Blocked $#*!" and then banned my IP. All I did was ask him a question as a returning customer. Never buying again. Anyone who reading this I suggest you don't as well.

Thumbnail of user thomasc52
7 reviews
23 helpful votes
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February 28th, 2014

I want to say thank you for helping me and coaching me on the in's and outs of this game or however you want to call it. After getting hit with a limitation for receiving a one-time payment of $700 from my client, I thought I would never see that money after the endless phone calls and headaches. Not to mention not having a source to accept payments as well.

Sadly the morons that work at eBay & Paypal don't see what they are doing to their sellers with suspensions, limitations & headaches all around.

I will also want to note that you have a customer who is slowly making progress again! Wonderful support & willingness to help out is unmatched!

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

No problem! We understand the tough restrictions and limitations that eBay & Paypal are now holding against sellers. Sadly this will continue the more eBay realizes that sellers will just deal with it.

Thumbnail of user lauras49
5 reviews
19 helpful votes
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July 4th, 2014

Absolutely love them! I can't believe they were able to help me out! Ricky was helpful and has so much information available on the website to assist you if you ever having an issues with eBay or Paypal.

Much thanks! Will be coming for more if I ever have any questions which will definitely be soon considering the suspensions & limitations going on.

Thumbnail of user homers19
1 review
2 helpful votes
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March 24th, 2017

I was buying accounts from them few times. When there are issues with account, they tend to be very rude. They call me scammer and other bad names, but it looked like they really thought i am one of those $#*! customers. I partially understand this since i am doing business online and some customers are just better to not have, better you deal with them, worse they become. Nevertheless, issues got solved always eventually, so i think this guy is not bad, just bitter, probably because he is paranoid or have too many idiots to deal with...

Thumbnail of user courtneyl45
1 review
2 helpful votes
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May 2nd, 2017

Bought a PayPal account from them and got it within the 24-72 hour timeframe as they promise. Had a few issues with the security phone verification when logging in. Contacted them and they gave me the login details to the phone, so got that sorted out.

Encountered some errors when trying to send money, but they told me to leave it alone for a few days and it should go away.

Error disappeared and appears to be working fine. So I will see how it goes within a few days. Support is definitely responsive compared to other sellers I have tried on certain forums

Thumbnail of user kyleb32
1 review
15 helpful votes
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March 16th, 2013

From the time I send Ricky a message asking a couple questions about his services I knew I found the right place.

The accounts are better than I expected and he is very helpful. I will be back for more!
Please do not review if you are affiliated or have a conflict of interest with this website.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Much appreciated Kyle! Hope you had a wonderful experience!

Thumbnail of user angelicam2
5 reviews
6 helpful votes
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March 27th, 2015

Was looking to get back on, but didn't bother to take the time to create an account an wait the 30 day period. Just bought one instead as it is much faster and allowed me to pick up where I left off.

Great service! Willing to help out when I was stuck

Thumbnail of user jorgeo8
2 reviews
6 helpful votes
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May 16th, 2017

Actually pretty shocked that these cards work. Had an invalid error after I used a vanilla visa and I had no access to my account.

So was a little skeptical about these cards working being so cheap compared to what others sell them for. But for $12, decided to take the risk and buy it.

Pretty excited that I am able to access my account now! Will be buying more in the future as it beats paying for vanilla visas or cards for $35

Thumbnail of user jamest202
1 review
3 helpful votes
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February 2nd, 2017

I bought an amazon account and it did not work. The support chat is not around most of the time and when I finally got them to answer the guy was rude and ended the chat without answering my question. I am pretty sure this is a scam. I would never buy from them.

Update: Auctionessistance.com just gave me vague answers and simply said I would get an email and then left the chat. I had to come back twice and ask them at which point they did not elaborate on even who the email would be from. They then said they would be refunding it despite my trouble dealing with them and trying to just get what I bought to work. I do not see what was wrong with it in the first place and it seems somewhat shady but their customer service was rude and disregarded everything i said. I Would not buy from these people ever.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

We offered a solution for a new account or refund, but you refused on both requests.

Thumbnail of user richardw211
1 review
3 helpful votes
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February 3rd, 2017

Spent $15 to get a vba for my paypal account. After a better part of a month and 3 failed attempts, I still have nothing to show for it. They are either scammers or just really horrible at what they do. Stay away.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Might I add, we do not scam. We sent you a replacement not 7 days ago and stated to add within 24 hours, see screenshot. https://gyazo.com/3d60899d3db23ef8ef241608bb4009e3

Yet, no response after that on whether or not it was used. So before making a claim like that, you made no effort on your part to communicate.

Thumbnail of user debrag11
1 review
11 helpful votes
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May 19th, 2014

Pretty skeptical at first, but after speaking with a representative through their live chat, I was convinced they knew their stuff. Their accounts are quality and are not representative of real people unlike other accounts I have gotten from.

Their eBay incognito was an absolute bonus and a great reference guide too!

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

We do appreciate that! Hopefully the incognito mini will be able to help as a reference guide!

Thumbnail of user gretchenm13
4 reviews
7 helpful votes
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August 24th, 2017

I paid for a amazon VCC months ago and worked fine, but 3 months after it went bad. Not sure what the issue could have been or that they outright banned that specific card type. But had contacted them and they said to re-add it which didn't work.

They given me a replacement which seemed to do the trick, so hopefully I don't have any issues in the near future. For $12 it is cheaper than any other provider so I guess it was worth a shot

Thumbnail of user darmiend
4 reviews
17 helpful votes
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December 30th, 2013

Definitely an honest seller I can work with. Was hesitant at first since I have been scammed by numerous sellers and have dealt with sellers who have awful accounts as well. Here it is much different as I have talked to a couple of people who bought from them and it seems there accounts are running just fine for a long time unlike some other who get limited or suspended quickly.

Thumbnail of user charlesj59
1 review
0 helpful votes
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March 2nd, 2017

Chatted in and immediately got a response. The rep was helpful even though I asked several questions and nearly took 30 minutes to answer a lot of them, but the rep did offer a lot of insight on the whole stealth concept.

Nonetheless, the rep offered some good support even though they couldn't find a perfect solution for me.

Would come back here if I ever decide to go the stealth route or eBay and PayPal decide they do not want to do business with me anymore.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Glad one of our reps was able to assist you with information even though we couldn't offer a set solution. But you are always welcome back!

Thumbnail of user jasonh197
1 review
0 helpful votes
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November 30th, 2017

I can tell you I have not seen a company go this far to help someone get an account activated and setup as they did for me. They were courteous and kind and worked with me every step of the way! Go with this company for all of your needs and you will be happy. For me it was a verified paypal and I got exactly what I bought!

Service
Value
Quality
Thumbnail of user kurtn8
2 reviews
3 helpful votes
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March 30th, 2017

Had bought a deposit VBA and received it within 24 hours. Waited on deposits for 2-3 days but didn't get any deposits from them. Contacted them on chat and wanted to see why which turned out to be an issue with the bank. They did offer to replace with an instant VBA which I got within 24 hours so I didn't need to wait another 2-3 days. But in the end, it all worked out. Got the account verified with no issues so far.

Thumbnail of user miker254
1 review
7 helpful votes
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May 2nd, 2017

I bought the amazon vcc 2 times and for both times they stopped working after 3 months, this means that they removed the card or unload it from the $4 balance, first time they made excuses, then second I had to buy another one just to get my amazon transfer on the way... don't trust them for longterm, the vcc will just die after 2 or 3 months and you will have to buy a new one... not worth the risk

Thumbnail of user charleso37
2 reviews
4 helpful votes
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October 22nd, 2017

Wasnt going to purchase here since I just gotten crap from Openvcc. Considering there is some similarities between the two sites, I bought anyway since they accepted PayPal. Checkout process isnt the best but I have had worse experiences with others before. But paid and sent support proof of transaction. To my surprise I got details within an hour after my email. Use the details and try to verify instantly and sent them my issue. They were able to at least tell me what the problem was and get it resolved which worked.

Now that I am verified, I can finally accept payments. Should have went with these people in the first place

Thumbnail of user allene25
1 review
5 helpful votes
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April 18th, 2017

VCc was emailed to be within 24 hours as promised. Attached it and waited for the code. After 3 days they told me it didn't show even though I added it correctly. So there is 3 days of my time gone, but they issued a replacement. So yet again another 3 days to wait.

Luckily this time the expuse code showed up and was able to complete the verification. Pretty satisfied, just wish they would offer an instant version for international users. 3 days a bit too long especially when you anticipate a large amount of payments to the account.

Thumbnail of user lauriet4
2 reviews
18 helpful votes
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November 5th, 2013

Bought a instant verify VCC and received it within 24 hours! Confirmed instantly as they said! I bought from them, but was skeptical at first after since I had just been robbed by lightvcc.com. Avoid them at all costs, bought 2 vccs and banks but they didn't deliver anything. Had contacted them before buying on skype, but as soon as I sent money, they went offline and deleted me off skype. By far the worst people you can deal with.

Thumbnail of user susanm312
2 reviews
5 helpful votes
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May 26th, 2017

Had some issues with the card not being accepted after a few times. Finally accepted and was able to confirm it shortly after.

Hopefully I will not have too much issues with their VBA and my account in the future.

Thumbnail of user jamesd312
1 review
11 helpful votes
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April 23rd, 2017

I asked a simple question that the Chat "Agent" was apparently too stupid to properly answer and the only thing that came from him wasn't helpful at all, and that in a extremely rude tone. How can someone with this attitude be in charge of helping costumers? And i got banned because i asked him if he always was that rude, how can someone be so thin skinned? And how are people supposed to trust someone like that with their money? Well actually i'm not surprised that people who make a living out of shady businnesses are slimy scummy pricks themselves so just stay away from this site

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

I suggest before making such a claim to back up your statement. You chatted in with one of our agents and purposely used foul language with them. Calling us pricks and saying we were rude is pure false. You were blocked because the agent told you to cut the use of foul language. See here for proof: https://gyazo.com/ab4aa92124781a3f9e74cbf735ae4ef5

Next time you want service, treat others with respect instead of attacking them when they are trying to assist you.

Thumbnail of user gabrielm67
1 review
4 helpful votes
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November 15th, 2016

I asked a question ad this was customer service feedback "Do you want to start something
Because if you want to go at it
Then I will take any bull$#*!
So don't even bring it up
As stated before
We are not the bank
We do not control
Whether it shows or not
Understand
That
And get that through your head
" afterwards he proceeded with a barrage of expletives and racist statements. Overall horrible customer service. All they are interested in is your money once they have it your at the mercy of a 12 year old.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Greetings,

Sorry you got such rude support from one of our staff members. We went through our chats and see who it was chatting with you and took strict action with them.

If there is anything we can do to create a better experience for you, please let us know. We do appreciate the honest feedback on how our staff treats customers and will do our best to ensure it doesn't happen again.

Thumbnail of user josephc152
1 review
0 helpful votes
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March 30th, 2017

Was very hesitant about buying from them, but I couldn't find any reliable Amazon vcc sellers that have a working card, let alone for a good price. $35 is outrageous especially when you have tons of accounts like I do.

Placed the order and submitted payment and luckily I was able to catch them on chat to receive the card details!

Working perfectly and able to accept disbursmernts from Amazon!

Definitely will be recommending and purchasing dozen of them!

Thumbnail of user geovannig
1 review
4 helpful votes
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October 14th, 2017

Bad seller, doesn't take credit/debit card payments, says only for repeat customers. Bad customer service, very unprofessional. I rather spend $50+++ elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Leave a bad review just because you can't follow policies. Real nice logic there.

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From the business

We help those who have been suspended or limited by the actions of eBay & Paypal as well as offer consultations/coaching for first time sellers. Our mission is to provide useful information & advice about the many ups & downs to selling on various auction platforms & the use of payment processors for business.

Company Representative

Thumbnail of user rickyp5
Ricky P.
Brand Manager

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