• AuctionEssistance

AuctionEssistance

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Overview

AuctionEssistance has a rating of 3.8 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AuctionEssistance most frequently mention paypal account, and live chat. AuctionEssistance ranks 15th among Auction sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Quality
    5
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How would you rate AuctionEssistance?
Top Positive Review

“I want to say thank you for helping me and coaching...”

Thomas C.
2/28/14

I want to say thank you for helping me and coaching me on the in's and outs of this game or however you want to call it. After getting hit with a limitation for receiving a one-time payment of $700 from my client, I thought I would never see that money after the endless phone calls and headaches. Not to mention not having a source to accept payments as well. Sadly the morons that work at eBay & Paypal don't see what they are doing to their sellers with suspensions, limitations & headaches all around. I will also want to note that you have a customer who is slowly making progress again! Wonderful support & willingness to help out is unmatched!

Top Critical Review

“Horrible cusomter service”

Mohammad A.
4/24/17

I just spoke with an online agent on their site and he literally typed "Blocked $#*!" and then banned my IP. All I did was ask him a question as a returning customer. Never buying again. Anyone who reading this I suggest you don't as well.

Reviews (62)

Rating

Timeframe

Other

Reviews that mention popular keywords

paypal account (6) customer service (8) amazon vcc (7) 24 hours (4)
Thumbnail of user jasonh197
North Carolina
1 review
0 helpful votes
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November 30th, 2017

I can tell you I have not seen a company go this far to help someone get an account activated and setup as they did for me. They were courteous and kind and worked with me every step of the way! Go with this company for all of your needs and you will be happy. For me it was a verified paypal and I got exactly what I bought!

Service
Value
Quality
Thumbnail of user kurtn8
California
2 reviews
3 helpful votes
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March 30th, 2017

Had bought a deposit VBA and received it within 24 hours. Waited on deposits for 2-3 days but didn't get any deposits from them. Contacted them on chat and wanted to see why which turned out to be an issue with the bank. They did offer to replace with an instant VBA which I got within 24 hours so I didn't need to wait another 2-3 days. But in the end, it all worked out. Got the account verified with no issues so far.

Thumbnail of user lauriet4
California
2 reviews
18 helpful votes
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November 5th, 2013

Bought a instant verify VCC and received it within 24 hours! Confirmed instantly as they said! I bought from them, but was skeptical at first after since I had just been robbed by lightvcc.com. Avoid them at all costs, bought 2 vccs and banks but they didn't deliver anything. Had contacted them before buying on skype, but as soon as I sent money, they went offline and deleted me off skype. By far the worst people you can deal with.

Thumbnail of user edwardm62
Virginia
6 reviews
19 helpful votes
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June 7th, 2015

I have bought the eBay VCC and I must say, very quick in delivery and helpful when I needed it. Often times, there would be instances where a buyer would open a dispute in order to keep their item and money. The team at Auction Essistance guided me in ways to fight their fraudulent claims.

Their resources we use especially their free guide which is a bonus has helped tremendously.

Thumbnail of user ozw
Oklahoma
1 review
3 helpful votes
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August 22nd, 2016

At first I was skeptical, even skeptical of other reviews, but I dipped my toes in at first and now I am ready to jump straight in. Really cool online chat customer service feature and literally got my Amazon VCC within 25 minutes even though they say 1-2 hours or so. All around great great great company!

Thumbnail of user flinth
Virginia
1 review
4 helpful votes
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October 2nd, 2015

This service was great. It was quick, supportive, cheap, and worth it. I can't believe they accept PayPal as a payment method. But, if you're considering buying. My word is to buy from these people. They're great. I thought this site was a scam as well, and it wasn't.

Tip for consumers:
Contact them live chat and get a feel for them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamp26
Hawaii
1 review
18 helpful votes
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January 19th, 2013

Bought a VBA and the 1 month old account, delivered within the time frame they promised. The checkout process was easy, secured and quick. The account had some feedback on there which was a huge plus! The VBA worked as promised and came from Bank Of America. Got back to me with the micro deposits and now I have a fully verified Paypal account! Thanks a bunch! Filiated or have a conflict of interest with this website.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Glad we could help out! If you have any questions or concerns, please do not hesitate to reach out to us! Many thanks!

Thumbnail of user jamesd312
Germany
1 review
11 helpful votes
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April 23rd, 2017

I asked a simple question that the Chat "Agent" was apparently too stupid to properly answer and the only thing that came from him wasn't helpful at all, and that in a extremely rude tone. How can someone with this attitude be in charge of helping costumers? And i got banned because i asked him if he always was that rude, how can someone be so thin skinned? And how are people supposed to trust someone like that with their money? Well actually i'm not surprised that people who make a living out of shady businnesses are slimy scummy pricks themselves so just stay away from this site

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

I suggest before making such a claim to back up your statement. You chatted in with one of our agents and purposely used foul language with them. Calling us pricks and saying we were rude is pure false. You were blocked because the agent told you to cut the use of foul language. See here for proof: https://gyazo.com/ab4aa92124781a3f9e74cbf735ae4ef5

Next time you want service, treat others with respect instead of attacking them when they are trying to assist you.

Thumbnail of user gabrielm67
TT
1 review
4 helpful votes
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November 15th, 2016

I asked a question ad this was customer service feedback "Do you want to start something
Because if you want to go at it
Then I will take any bull$#*!
So don't even bring it up
As stated before
We are not the bank
We do not control
Whether it shows or not
Understand
That
And get that through your head
" afterwards he proceeded with a barrage of expletives and racist statements. Overall horrible customer service. All they are interested in is your money once they have it your at the mercy of a 12 year old.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Greetings,

Sorry you got such rude support from one of our staff members. We went through our chats and see who it was chatting with you and took strict action with them.

If there is anything we can do to create a better experience for you, please let us know. We do appreciate the honest feedback on how our staff treats customers and will do our best to ensure it doesn't happen again.

Thumbnail of user terrim40
Oregon
9 reviews
31 helpful votes
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August 8th, 2016

Was looking to get a VCC from them after having a bad experience with openvcc. To my surprise, they say many of their customers have had bad experiences with Openvcc as well.

But luckily they were able to provide what I was looking for without having to wait nearly a week for them.

Great support and fast response! Just what I needed!

Thumbnail of user geovannig
California
1 review
4 helpful votes
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October 14th, 2017

Bad seller, doesn't take credit/debit card payments, says only for repeat customers. Bad customer service, very unprofessional. I rather spend $50+++ elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Leave a bad review just because you can't follow policies. Real nice logic there.

Thumbnail of user justinf43
Australia
1 review
3 helpful votes
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August 9th, 2017

Simply put it their cards do not work. I have shown them proof that their cards do not work and they refuse to replace the cards. Clearly a scam site with disgusting customer service. I ended up getting my vcc from OPENVCC.COM, much cheaper and much better customer service.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Cards do work. Not our issue that PayPal doesn't allow on your account. Cards work and we have other customers who use them with success. And we did replace, proof here; https://gyazo.com/db0e49717850ba4d4efd27a9aec3aaf5

I suggest next time when you try to provide a false review like yours, to have some actual proof behind it which you clearly don't.

Thanks for showing how credible your whole argument is as well.

Thumbnail of user joopb
Netherlands
1 review
1 helpful vote
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October 9th, 2017

How can you be that dumb as a customer support!
They ask: how can i help you?
Asking: how many accounts can i buy?
(was willing to buy 1000 accounts)
But your customer service is RETARTED as $#*!!
The answer i get was, are you an idiot?
I am like... noo YOU ARE THE IDIOT BY setting up a customer service and not answering any $#*!. Well good luck with your $#*!ed up business $#*!, but one thing is for sure complete BH and every know network i know anonymous as wel going to be aware of your BS mother$#*!er. You dont treat customers like that stupid $#*!.

Thumbnail of user jasond115
Canada
1 review
4 helpful votes
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March 23rd, 2017

Horrible staff, very rude. Acted tough at first then got scared when the big dog bit back. Anything they sell you could find online for a fraction of the price with a 2 minute google search.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Staff was rude? Last chats we checked you were the rude one, see here: https://gyazo.com/0d9d488b90f9f0efbf5190b8de30ecc8

When you want help, show some respect instead of sending out false information.

Thumbnail of user alexs434
India
1 review
9 helpful votes
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May 25th, 2017

Never go to this site. Customer service is worst ever. Very badly behave use abusive language. He didn't want to explain anything about service, wants only money.

Thumbnail of user joanp48
Alabama
2 reviews
2 helpful votes
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October 19th, 2017

Wasnt going to buy here at first after going through BS with Openvcc. Since they seem to offer similar stuff and also had the same descriptions. Decided to contact them first before buying. They told me they used to use OPenvcc after they were scammed by them and had numerous customers scammed by openvcc as well. So after that, they apparently stopped using them. I can see why too as I bought from them and didnt get crap.

But luckily I got the VBA I needed from them and was able to use PayPal which I am pretty surprised since not to many sellers accept it.

Either way, I got verified instantly and now I can start accepting payments now.

Thumbnail of user evelyns47
California
1 review
0 helpful votes
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March 14th, 2017

Ordered a 100/$7500 account and they upgraded me to a 500/$50,000 at no additional cost! Outstanding! Not to mention they delivered very quickly too!

Will definitely be buying again!

Thumbnail of user kelvino8
Germany
1 review
1 helpful vote
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March 11th, 2017

Thanks a lot. I've been able to verify my Paypal account using your VCC International. I'll continue using auctionessistance.com in the future.
Beware! auctionessistance.com is NOT a scam.

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

Appreciate the feedback! Hopefully our reps were able to assist you! Please also make sure to give us a heads up when you decide to order again so we can apply a 5% discount for you.

Thanks again!

Thumbnail of user rogers263
Florida
2 reviews
1 helpful vote
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August 29th, 2017

Ive been dealing with these guys for about 3 years and they are great. I still have ebay accounts up and running that I got here 3 years ago. They are the best!

Thumbnail of user kevind109
California
1 review
3 helpful votes
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April 25th, 2017

Been looking for an Amazon VcC that works and couldn't find any after Amazon banned nearly all of them. Was going to purchase from Openvcc and the Aspkin forums but price is a bit high especially when you need to create several thousand accounts for your employees.

I found Auction Essistance by a member on the black hat forums and decided to try them. Was a bit skeptical because of the price and the reviews, but hey, for $12, I decided to take the plunge.

Contacted them on live chat and got an agent that was pretty friendly. Threw me off for a bit because many of their reviews are about bad support. But fast forward, wanted to verify if their VCC's are still working to which I got a yes. So ended up buying and receiving the card details within 30 minutes.

Added the card details on Amazon to complete the verification and it worked! Was surprised for being cheap. Definitely will be buying in bulk for the price!

Just hoping Amazon doesn't ban these cards anytime soon.

Satisfied for sure!

Thumbnail of user melissab152
Texas
1 review
0 helpful votes
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March 14th, 2017

This site has given me the tools necessary to run a stable business. They delivered the orders on time and sent exactly what I purchased.

Service
Value
Quality
Thumbnail of user dipos1
Nigeria
1 review
8 helpful votes
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November 30th, 2016

I had a very good experience. Fast service and highly responsive customer support team.

Excellent service. Please keep it up

Thumbnail of user mackd14
California
4 reviews
13 helpful votes
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April 5th, 2014

Think you very much for fixing my Paypal account! I thought I would need to wait 180 days to see that money again! Many thanks!

Thumbnail of user rickyp5
Ricky P. – AuctionEssistance Rep

We really do thank you for that! Hope we can work along side in the future!

Thumbnail of user zakt2
Morocco
1 review
2 helpful votes
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November 12th, 2015

Hi everyone, I ordered an Amazon VCC, it worked perfectly, Mr Rick was professional and handled the transaction smoothly, I would buy from them and use their services again, Thank you very much.

Thumbnail of user nathanb104
Arkansas
1 review
1 helpful vote
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September 6th, 2017

Never failed me. Makes life easy. Quick deleivery. These guys are legit. Ive made a lot of money using the account created for me a++++=+++++++++++

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From the business

We help those who have been suspended or limited by the actions of eBay & Paypal as well as offer consultations/coaching for first time sellers. Our mission is to provide useful information & advice about the many ups & downs to selling on various auction platforms & the use of payment processors for business.

Company Representative

Thumbnail of user rickyp5
Ricky P.
Brand Manager

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