I signed up with audio books to listen while working, it said it was $16.99 per month. Never said you'll be charged for each additional book, so I grabbed a bunch of books and they ended up taking $160 out of my bank account! I only read 3 books so I asked for a refund of $137, and now they are ignoring me. And before the ignored me they said all they would refund is 3 books, they billed me for way more then 3 books. They don't care! They just want people's money! Don't use this audiobooks!
I've never signed up to these %#*?! And they ignore ever email every call everything when I try to get refunded for a service I never and will never use. In their web site it's impossible to deactivate it cause I can't t validate a password I neve made
I have thoroughly enjoyed the quality as well as the selection on audiobooks. I listen to them from my phone so they are with me wherever I go. I've always received amazing customer service as well. I highly recommend them!
Will not do what they offer in their trial. When I applied for their trial service offering my card numbers they said they would allow me to hear at least three audiobooks. They did not. Do not give them your card #s
Audiobooks is an everyday part of my life. I love to read but don't have the time to sit down and read an actual book. With Audiobooks, I get the best of both worlds. The selection is huge and new releases come out weekly.
I was charged twice each month for two accounts I was unaware I even had after listening to one book and deciding the service was not worth the money. One account was never even logged into and has $45 worth of charges that they refused to refund, not to mention the $45 on the account that I did use one (free) book from. Abysmal customer service/policies.
My husband and I listen to audiobooks when we travel. We take several road trips a year and listen to our favorite authors as we travel. We like being able to preview the books and listen to the readers before we purchase. It is so easy to find a book or author when looking on audiobooks. We share ear buds and listen to books while flying. We happen to both like the same books. It is fun to talk about them and ask each other questions about parts we might not understand or opinions on the content. We love audiobooks. Audio fan.
I thought it would be nice to have a couple of audio books to listen to! But since I signed up... I have been debited again and again! I can't cancel my account and have sent several messages but no answer. My first book was supposed to be $5 but was charged $13! That was just the beginning. Bad Bad Bad scam company. As I said, every time I try and cancel on the site it tells me I can't!? What the ****
Hi Justine, we've sent you a private message with more details. Hopefully we'll be able to resolve this quickly.
This was interesting. I signed up for a 30 day free trial. The app is unwieldy to navigate but I tried to persevere. It is the only app on my phone that continuously crashes and stutters. It made it awful to try to listen to the textbook I'd first chosen, so I tried to download a lighter book. I wasn't able to, but I'd found the whole app tough to navigate so I reached out to customer service. They explained that by "30 days" they actually meant just one book. Oh. That was disappointing. I said as much. "That seems shady and misleading. Where can I give direct feedback to Audiobooks?" And then they cancelled my account. From shady to sketch pretty quick there.
Hi Koe. We'd like to make this better. Please check your DMs for more information on how we can proceed.
I ordered a download first. It was unclear weather it was actually a download due to no indication on the order form. I touched iOS download. Nothing happened. Found out I had to get iOS app. While getting app, download appeared to be happening. Tried to download after app downloaded. Nothing happened. Set up password, name for account. They don't work. All I have is order # *******. Each step above was frowght with multiple problems. I think I wasted 1 1/2 hrs w/ this again. Not good!
Hi Ralph. I think I see part of the issue. Please check your DMs for more information.
Overview
Audiobooks has a rating of 1.6 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Audiobooks most frequently mention free trial, customer service and credit card. Audiobooks ranks 74th among Audio Books sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Troy, I'm sure we can do better for you. Please check your PMs for more information on how to proceed from here.