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autohausAZ has a rating of 1.7 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about autohausAZ most frequently mention customer service, credit card, and wrong part problems. autohausAZ ranks 843rd among Auto Parts sites.
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Bad experience. Ordered parts 010715. Shipping label created on 010815. They say it left their warehouse, that UPS forgot to scan package. For three days? I don't believe so. It is now 011015, package still doesn't show up on UPS or USPS. Paul wrote the name down wrong. I am told the visa card would have displayed correct spelling. He blamed me for choosing surface mail. Really. They are in Tempe, I am in Southern Utah. Should've been here by now. Should've showed up on tracking.
Worst customer service ever. I ordered 10 spark plugs they sent me 6 of the wrong brand. Good luck getting in touch with them. I have used their system to reach them and no response! They tell you to please call them in the email they send you, but when you call they tell you to just go to their website and fill out a form for them to reach back to you? BS!
Good prices, very well assorted, simple web site with no pretensions... good costumer service. Is a choice.
I have been dealing with them for seven years and no problem yet I love their free shipping and fast shipment
Autohauzaz has easy to navigate website to search fir parts. Fast shipping and great customer service.
Don't hold your breath if you send an email with questions before purchase. If you don't reply to emails, dont offer it as a contact option.
Products used:
none
Parts were carefully packaged, shipping was quick, and prices were very good. I was impressed. Thank you.
Their prices are good, prompt shipping and great customer service! I will order from them again. Very positive experience.
Products used:
Mercedes parts.
Love this place! Fast deliver great price! I have ordered several times for them and every experience has been perfect!
What ever happened to "Trurh in Advertising"?
I wish I had taken the time to look at this review page before placing my order...
Here's MY Story from a 1st time and LAST time customer;
- I sent two e-mails in mid November asking about the possibility of any "Black Friday" or "Cyber Monday" specials. As I had a large list of parts to buy. NO REPLY to both of my e-mails to "customer service".
- I went ahead and placed my order online. My parts were advertised as "In Stock" and "Shipped the next day". UNTRUE!
- It took them 3 days to notify me via e-mail, that the parts were being shipped from 2 different locations. So they DID NOT HAVE THEM "IN STOCK" and THEY DID NOT "SHIP THE NEXT DAY."
- Please note that I PAID FOR SHIPPING with a agreed / promised delivery date. This didn't happen.
Half my order arrived 2 days late. But wait, it gets better! The other half of my order, also shipped later then advertised and would have been a week late anyway. Has been stuck in transit for amost a week now. It now has a "No delivery date available".
- So I called "customer service". Its a JOKE!. All I was offered was a laim "sorry" and "If your unhappy with your order. You can send it back". Are you kidding me? How can you send something back. When its stuck in transit? Sure glad I'm not a auto repair shop trying to make a living.
So in closing;
PLEASE DON'T MAKE THE SAME MISTAKE I DID... TAKE YOUR BUSINESS and HARD EARNED MONEY ELSEWHERE...
I Bought an oxigen sensor for 115$ and had to paid 70$ to Fedex, to Canada, never buying again from them
Products used:
oxigen sensor
They take your money and don't deliver. Nobody on the phone nobody answering emails. $#*! YOU $#*!S
Tip for consumers:
DONT BUY HERE
Products used:
What a $#*! hole to work with
I've purchased a pair of 2014 Mercedes GL63 AMG bearing hub assembly, however one of the bearings are bad and I can't get In touch with anyone.
Tip for consumers:
Their customer service is garbage!!!!!
Products used:
Bearing hub assembly
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