AutoMoves CA has a rating of 2.1 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoMoves CA most frequently mention answer phone problems. AutoMoves CA ranks 2390th among Autos sites.
Automoves helped us ship 2 family vehicles from Mississauga to Quebec City earlier this year. I am happy that Mark was very accommodating with our short notice Booking and answered all my concerns in the process. Our vehicles arrived on time and without damage so we are definitely happy about the service and affordable cost.
Either these folks determined to rip me off from the start, or they are completly incompetent. Insisted I pay in advance, my bad, stupid mistake. Only hand over payment when your vehicle is in the driveway. Blamed me because I did not have the appropriate paperwork ready. What paperwork? How am I, the customer, supposed to know what paperwork the driver needs. So I researched and got the proper information, and then they don't show up. Never use these guys, now I must find a real company to help me with this. I'M OUT 1200.00. AND THEY DID NOTHING
Either these folks determined to rip me off from the start, or they are completly incompetent. Insisted I pay in advance, my bad, stupid mistake. Only hand over payment when your vehicle is in the driveway. Blamed me because I did not have the appropriate paperwork ready. What paperwork?
How am I, the customer, supposed to know what paperwork the driver needs. So I researched and got the proper information, and then they don't show up.
Never use these guys, now I must find a real company to help me with this. I'M OUT 1200.00. AND THEY DID NOTHING
Total scam
Nice until they get your money then all communication stops!
Total joke pay someone else to do it right!
ZERO stars!
I contacted them and they had the best price. I asked for a contract to review and they said their email was enough. They do not have any contract. You pay and pray. You never see what insurance is in place to cover your vehicle ( If any). No proof you won't pay thousands more (See CBC article). It sounds insane …. Best of luck to those of you who want cheap.
Products used:
Could not provide any proof of anything related to the contract because they do not use one.
Do not ship your car with this company. They did tot ship my car in time. Their online tracking system did not work. Their communication was a nightmare. Almost every time I called any of their numbers I got the machine. It was hard to get hold of someone that could actually give you some information. I regret choosing this company.
Definitely not recommending to use Automoves.ca
Delivery took an extra month, charged us extra then the agreed price, vehicle was damaged and items were missing.
Called and emailed several months for compensation or explanation and until today no reply from them.
Automoves helped us ship 2 family vehicles from Mississauga to Quebec
City earlier this year. I am happy that Mark was very accommodating with our short notice
Booking and answered all my concerns in the process. Our vehicles arrived on time and without damage so we are definitely happy about the service and affordable cost.
My family just relocated back to Ontario and we had 2 vehicles to be shipped. My local Calgary Chevy dealer suggested I give Automoves a call since they have used them for the past 2 years. Mark was the person i dealt with and he was very attentive to all my questions. We were allowed to ship personal effects unlike other companies that we called. Our cars got delivered in 7 days from drop off. Fast service and fair price.
Have been using Automoves for many years, and I guess it's time I gave them some public credit. The company is great, very professional and personable. Occasional hiccups, but no one is perfect. We always send them bulk delivery requests, and always hear "absolutely, will be done." We get our cars in reasonable time frames and without a single damage. "If it ain't broken, why fix it?" is my motto to change, with this said, we will continue using Automoves Ltd for our vehicle shipments for as long as their service remains as good as it's been so far.
I could go on for days about how corrupt and dishonest this business is. Asked for money up front, delays loading my vehicle, delays shipping across the country with no contact for over 2 weeks. Damage to my vehicle when received. Claimed they would cover cost of damage. No claim department even existed as they advised me would handle the claim. Continues to ignore phone calls. Do yourself a favour and use another business. These guys are crooks and should be investigated and locked up.
Tip for consumers:
Stay away, they will take your money and run
These fraud artists were quick and efficient at scoring our business, promising to ship our vehicle faster and cheaper than any other company we researched. The whole experience became a nightmare from start to finish, our truck went missing for some time and it ended up costing us more once we found it! It was never delivered to it's designated destination! The list goes on and on and on, lost multiple nights of sleep over this one. Research your moving company, we learned our lesson the hard way! It is most unfortunate these clowns are able to run a business this way and get away with it!
Andy Leeds is a liar. He promised to deliver my car but lost it. Refused to answer phone calls or emails. Nothing but lies from this company. Worst services ever. I wish I read reviews first before trusting this scam artist. No idea how this guy is in business still.
Worst company ever. My car was supposed to arrive in a couple weeks, it has been a month now. They're creating fake issues. I swear if I don't get my vehicle soon or damaged, this company will have a lawsuit at their hands, these scammers.
Liar and bastard.
The manager of this company called himself Andy Leeds, cell phone *******148. His accountant called Jennifer, have a no answer phone number: *******953.
I asked Andy to ship my car from Toronto to Winnipeg on Jan 18,2015 sunday, my car was supposed to arrive there Jan 22 or Jan 23. But it was never be there. I called Andy a lot of times, he didn't answer my call and I could not leave an voice message. He only text me asking for payment. When I asked where was my car, he said in transit. Until
Feb 1,2015, I went to see the police. Under the help of my friend, finally we found my car still were in toronto after two weeks.
Andy Leeds is a big liar and despicable, mean. If you want to lose my money, call him for service..
These guys are pure criminals. They have no intention of providing the service they claim to do. They take the car and store it and try to scam as much money as they can. I have 2 addresses for them. 55 village center Mississauga and 1568 Queensway Toronto. Whether its Paul, Andy, or Mark they are all the same person and all crooks. Beware people hopefully u see this before you book with these bottom feeders.
In January 2023, we undertook a shipment on their behalf. However, as of now, we have not yet received the payment for our services. Our attempts to communicate with them have been unsuccessful, as they have blocked our contact number and are not responding to our emails. Despite reaching out to both the shipper and the receiver, it has come to our attention that they made the payment directly to Automoves Ltd. In response to this situation, we have taken legal action by filing a case in the small claims court. If you choose them, then for sure you will waste your time & money.
Tip for consumers:
In January 2023, we undertook a shipment on their behalf. However, as of now, we have not yet received the payment for our services. Our attempts to communicate with them have been unsuccessful, as they have blocked our contact number and are not responding to our emails. Despite reaching out to both the shipper and the receiver, it has come to our attention that they made the payment directly to Automes Ltd. In response to this situation, we have taken legal action by filing a case in the small
Products used:
In January 2023, we undertook a shipment on their behalf. However, as of now, we have not yet received the payment for our services. Our attempts to communicate with them have been unsuccessful, as they have blocked our contact number and are not responding to our emails. Despite reaching out to both the shipper and the receiver, it has come to our attention that they made the payment directly to Automes Ltd. In response to this situation, we have taken legal action by filing a case in the small claims court. If you choose them, then for sure you will waste your time & money.
I hired Automoves to help deliver my vehicle from St John's, NL to Toronto, ON. The quoting process was easy, I got a call back and email the same day. Mark arranged our booking and setup drop off date. My car arrived as promised, within 8 days (I was told 7 to 10) and I picked it up from Automoves warehouse in Mississauga. All in all very pleasant experience given that I have never shipped my car before. I would have given 5 stars, however, I could not pay my bill with a credit card which was somewhat of a bummer. But the company advised of this ahead of time so in the end all is well.
Scam, this company do not deserve to have any business, it took 4 month and 2200$ to get my car shipped from ottawa to vancouver, car arrived damaged, missing a light, and paint are scratched, they dodge my calls, do not replay email(unless you talk about money, instant reply!), do not reply text, they cost me thousands of dollars on repair and car rental, dishonest and rude people, never give them your business, I have pics and text, email history to back me up.
This was one of the worse decisions I have ever made. Car took 2.5 weeks longer then we were told and I never once got a response to my inquires to its whereabouts. Finally I was told delivery would be made the next day waited all day no answer or response to the online chat, text or phone calls. Finally reached Lynette via chat the next day she gave address where the car was and we had to pick up ourselves. As you have to pay for the shipping and I paid extra for delivery to me I am now chasing them with no responses for the delivery refund of $250.00. My next call is to the fraud department at my local police station. These people are liars and thieves I am not sure how they can sleep at night!
This will be my second review about this company, online if I read the reviews before doing business with them. Ship you cars with them at your own risk. Go through their website you will notice they don't pick calls because I guess I am not the only one they are disappointing, and also you don't even know who to deal with because everyone of them keep saying it not their department, they are also rude, worst company so far, I regret ever coming across them in Canada, as we speak I don't know the where about of my car, the tracking number that was provided doesn't work, until I get my car I am going to keep coming here daily to give update. I am sure all the good reviews are fake, they just want to keep defrauding people of there money and car. My prayer is Canada government should close down this company very fast before they spoil the image of business in Canada. I am going to sue them soon.
DO NOT USE. Accepted a job at a premium price and then completely dropped the ball. Did not answer multiple calls or emails, nothing. Had a client waiting all day for the vehicles. Found another carrier at lower cost who got the job done and did it fast and good.
Stay away from these clowns!
A car I shipped from Ontario to Alberta arrived with numerous damages done to the body and the engine. Other complaints: 1. The car was 2/3 full with gas but arrived 1/3 full, indicating that it was driven part of the way; 2. A pair of boots shipped in the trunk is missing. Have not answered multiple emails and calls. I'll refer the matter to Consumer Protection Ontario, and will seek legal remedies.
I booked transit with Automoves, who required payment up front. That should have been the first red flag, but it was a rush job. I held the payment until the scheduled pickup date, and then they failed to show. That was three weeks ago.
Since then, they won't answer the phone, they keep passing me between contacts, and nobody will process a simple refund. All the voicemail boxes are full, and they have sketchy names like "WestJet Reservations" when you're leaving a response.
I suspect they're on the way out of business, so I guess I'm lucky they just have my money and not my vehicle.
Save yourself, use any other vehicle shipper!
No option for no stars, which is what it should be.
-Avoid/Pay Extra for someone else/Runaway/Forget you ever heard of them/Delete quote and erase them from your History.
Lynette, Andrejs and the rest of the crew I've communicated with are dishonest, have zero integrity and to date still haven't delivered my vehicle. Nothing they have works with regards to tracking, they don't tell you either cause you'll never get an honest answer out of anyone. I've shipped many things and the dealer is the one who picked this group, big mistake on there part. This company and its employees should be avoided at all costs.
Tip for consumers:
Worst company for shipping “DO NOT USE”
Products used:
Shipping
Automoves supplied a quote and assured me everything would be fine they would pick-up the vehicle contact the seller and load my vehicle in a middle position. None of that was communicated to the trucker no confirmation from theri dispatch after promising calls back on 2 different days. No confirmation back when I cancelled the move and to the point they did not contact their trucker as the first he found out about it is when he asked for the pickup location a day later. Would not recommend this service to anyone who wants answers or on time delivery
Do not even think about contacting this apparent company! Not only did they fail to pick up my vehicle as promised, they never return calls... pick up the phone or answer messages when there voicemail is not full. Not worth one red cent! What a waste of time. Business should be shut down. Will be reporting to the Better Business Bureau
Automoves provides dependable vehicle shipping service across Canada, to and from United States and international destinations. We transport cars, SUVs, pick up trucks, motorcycles, collector cars, sports cars, non running vehicles, project cars and ra...
Dear Leo, you dropped your vehicle off at our terminal in Toronto on Sunday January 18th. Our staff came out to meet you even though our office was closed to help accommodate your schedule. Payment was supposed to be made by you prior to transport as was clearly stated in our terms of service. Our office contacted you on Monday and Wednesday to confirm that payment has not been received and therefore the vehicle is still at the terminal. Indeed, we called but could not reach you so we followed up by text and email. Your car never moved from the terminal lot - the address that you brought the vehicle to yourself. Your claim about police makes no sense because nobody called us and the vehicle was in the same spot you left it because the shipping service was never paid for. Instead, your friend came to pick the car up and our office waived your cancellation fee and did not charge any storage fees.