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Autopartsorlando Reviews Summary
A&A Auto & Truck has garnered significant criticism regarding its customer service and product reliability. Customers frequently report issues with defective products, leading to frustrating experiences with exchanges and refunds. Concerns are raised about the company's handling of returns, including unexpected shipping costs and perceived lack of support from representatives. While some customers may appreciate the product selection, the overarching sentiment reflects dissatisfaction with the service experience. To improve its reputation, the company should focus on enhancing customer support and ensuring product quality to foster trust and satisfaction among buyers.
This summary is generated by AI, based on text from customer reviews
I purchased an engine for my 2007 Ford Escape Hybrid from A&A Auto & Truck in Florida. That was the beginning of my nightmare. The engine was defective, so I agreed to send it back and exchange it for another engine. The second engine arrived, an it was also defective. When I advised A&A I didn't to want another exchange and wanted a refund, things took a turn for the worse. The rep. Actually accused my repair shop mechanics of shamming me so I would be forced to buy an engine from them. REALLY?! Then they refused to take the engine back unless I paid for shipping. When I complained, they agreed to pay for 1/2 the shipping but only if I used their shipping agent. They then refused to pay anything when I wouldn't cancel the dispute I put in with PayPal to protect my purchase. I finally sent the engine back at a cost of $288.00. So 2 defective engines, a month of lost time, and I got to pay $288.00 for all of this. NEVER AGAIN- STAY AWAY!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members