Autoplicity

I ordered a part through Amazon that was shipped by Autoplicity. I received a cheap knock off brand instead of the brand they were advertising. I contacted customer service and was sent a return label to return the part. I also did a live chat on their website to see if they would guarantee if I reordered I would receive the correct name brand part, they assured me I would. Well guess what I got the same off brand part a second time. Now I have to go through the hassle of returning it again to fix there screw up. I called them out on this and was basically told they couldn't care less, either send it back or don't. I found out after the second time they tried to screw me over by sending a cheap off brand part that their BBB accreditation has already been suspended for poor customer service. Do yourself a favor and avoid Autoplicity at all cost. They are either false advertising or bait and switching, either is unethical and possibly against the law.

I am very disappointed with the way my order and subsequent return were handled by your company.
I tried to cancel the order about 10 minutes after I had placed it because I had used the wrong shipping address. I was told later that it could not be cancelled and had already shipped (see below).
I feel that the order could have been cancelled if I was able to reach your company on the phone, which does not keep the business hours that you advertise.

Then I return the item, unopened and received a reimbursement of only 55% of what I had originally paid for the item! That is absurd! I understand the return shipping cost, but that combined with "handling" totaling 45 % of the price (in my case $88) is unacceptable, especially when your web site says "most purchases can be returned for free for 30 days". See attachment at bottom of email.
You are misleading buyers with your web site. S&H costs should be explained in better detail in the returns page of your website.
I would never had returned the item had I known that the s&h costs would be so high.
I would have recouped more of my money selling the item outright on my own!

Ordered two Monroe shock absorbers. RECEIVED MERCHANDISE DATED 2016! Boxes banged up, torn, and taped together. Missing hardware from one. Shocks slightly different from each other. I've asked for a return shipping label and refund. So now they jerk me around referring to 'damaged in transit' and to take pics, etc. so they can file a claim with the shipper. That's NOT the problem and I explained the problems clearly and in detail. The actual shipping box was fine. EIGHT YEAR OLD MERCHANDISE? Better to pay a little more and get 'new' product and no run-around. This outfit is a borderline scam, and they jerk you around and delay hoping you will just go away.

So many interesting gadgets and car accessories. I felt like a little boy in a toy store when I opened their website for the first time. Actually, it was the same when I opened the second, the third time… and every other time :D
I had some really old mats in my car, so I decided to give priority to new mats and bought Lloyd mats from here.
I have so many other things on my wishlist and probably will buy more from this store.
The prices are reasonable, which is very important, and they deliver, too.

They advertised a gold door handle and I ordered it and they sent me a black one and they would not give me a refund this is a scam company watch out for them be careful they do false advertising they show you one thing and they send you something else

I received a damaged motor. Autoplicity took the position that since there was no visible damage to the packaging they would not replace it. Two wires were crimped (one actually broke) from being wedged against the carton but they did not feel that poor packing was their fault. I would be very careful ordering from this company given their cavalier position on returns.

Ordered product on amazon... shipping said it had yet to be pulled from warehouse at the time i cancelled the order... 2 weeks go by and now they want to charge me a 20 percent restocking fee... save yourself the head ache shop another vendor these guys are horrible

Made a purchase parts was always on back order waited about 8 months so I decided to cancel my order got the run around and never received my exhaust or a refund!
Sent emails and no reply back from the company

Autoplicity has no communication skills. Ordered part on 11/9/20 got email with order confirmation number. I sent an email 11/11/20 asking for shipping tracking information. Got no response. Called Autoplicity on 11/16/20 and asked about my order. Spoke with Jennifer who informed me that Autoplicity had refunded my credit card stating the part was out of stock. I checked before writing this review and Autoplicity still shows 10 of these parts, # 590-200, in stock. I will never do business with this company again. Stan J

First order one item arrived broken the other part didn't come at all. Second order after being told it was in stock and would be delivered in two days or so, was later flagged and would not arrive for a month if at all. They did however refund our money. Terrible service.

They grab you with great prices and have inaccurate shipping times. I ordered for 2 day shipping and it came 4 days late. After paying $25 just for shipping. I called customer service and they were extremely unhelpful and didn't solve any of my problems. Very unhappy with this site and will definitely not be using them again!

Placed order number ******* on 6/13/2020. Paid $48.08 to over night the product. On 6/15/2020 received e-mail it was shipped (2 days later) waited and fed ex keeps saying Label created. I then called today and was put on hold for 15 minutes. Each time I got a person who can barely speak English and they just transfer me to another department. Then Aaron said let me get you over to someone who has all the info and transfers me back into the queue for another 5 minutes. Then Donna answers who again can barely speak English. Puts me on hold another 5 minutes and comes back and says, "Sir it will ship tomorrow and you will get it Monday". (More than a week later)! I said you need to refund the $48.08 you charged for overnight. Donna says, ok will do that and hangs up on me. Call back and get dead air. This is criminal.

Purchased 47 bucks worth of items. After about 1 month I received 2 items worth 5 bucks. Worst, (I mean the WORST service and customer support anyone could ask for!) Stay away from these folks by all means! I had to go through PayPal to get a refund!

Purchased the incorrect part (my fault). Requested a return the same day it was received. Again, difficult process to navigate, resulting in calling directly to arrange. After returning the UNOPENED part, I was reimbursed $62 from the original price of $118. Never again. AVOID this company like the plague!

I ordered a pair of PIAA silicone windshield wipers for my car from Autoplicity. I was shocked to find that they were cheaper than both Amazon and Walmart by $9.00, even though they charged $9.99 for shipping. I choose standard shipping and they still arrived fast. I called Autoplicity customer service to ask a question and they answered the phone promptly and the customer service agent was both friendly and knowledgeable. This was the first time I ordered from Autoplicity, but I definitely will again. Overall a great company which is rare these days.

Terrible company. Ordered (4) tires 3 weeks ago that were lost in shipment, then cancelled, then (2) finally arrived, then (2) wrong sized tires arrived, and then told the replacements are out of stock. Just a complete waste of time. I would be ashamed to have any sort of relationship with this company.

What a joke. I ordered 5 chrome lug bolts and ordered the wrong thread count. I was told if they were returned with the invoice I would be refunded and in the envelope they shipped in. They somehow came up with $2.94 on a $14 order? And no explanation. They do have all kinds of hard to find parts just dont make a mistake. Christian Lopez

I purchased 2 ZR1 Carbon Ceramic rotors from Autoplicity, one was defective. After providing pictures to substantiate my claim, Autoplicity agreed to offer a refund once the defective items were returned. Autoplicity issued return shipping labels and I immediately shipped the items back and in original packaging. Autoplicity emailed back saying I should be receiving the refund within no later than 5 business days. It's been already 7 business days and still no refund showing on my credit card. I called the credit card company and they said that Autoplicity would be the ones that completes this transaction.

I purchased an item which I needed desperately for a road trip I was going on. The item arrived late, which delayed the trip, then it was the wrong item altogether! Unusable and delayed my trip a week further! Rather than refunding me so I could buy the correct item, they are requiring me to completely fix the problem on my own, absolutely no accountability! Do not buy from these people! They show you photos of things that they don't have in stock then hope that you won't bother to return it! I purchased an item from the website which was too good to be true. Guess what, it was! Not only did they not correct their mistake, they are leaving that to me. Terrible customer service, ZERO accountability!

Worst company I have ever worked with. I ordered an exhaust in mid-February (February 21 to be exact) and was told it would be delivered by April 23. May begins and I have heard nothing from the company so I called and they said it would be delivered at the end of May. No big deal, things happen. May comes and goes, and then June, and then July and so on and now it's September and they just keep pushing back the shipment date. They never contacted me to tell me what was going on. I had to call each time and was transferred through multiple people before they would tell me my exhaust was delayed another few months. I called 4 different times to cancel my order since it was past the cancellation window so I couldn't do it online and all 4 times they told me it was cancelled, but it never was. I will never order through this website or deal with these people again. Now, I'm just hoping they'll finally cancel my order after a month of trying to get my money back.

Ordered a steering box for a 1978 bronco. Autoplicity sent me the wrong part. Customer service admitted that they made the mistake and sent me the wrong part. They're even still advertising the wrong part on Amazon. Even though was completely their fault they refuse to send the correct part, instead they just try to justify the incompetence. Filing complaints with the better business bureau. Save your time and money and find a more reputable company. I wish I had read their reviews before ordering anything from them. That's their ad in the pic. That part is wrong, goes to a different vehicle. Even after telling them it's wrong it's still there for sale

Ordered 2 parts. They shipped one correct and one incorrect. It took me a week of fighting to get them to admit they'd sent the wrong part. Told them to send the correct part. They declined and issued a refund for the part only, not the shipping which I have to pay for again. I had to cancel the credit card charge. Avoid at all costs.

Please don't buy from these guys. I bought gauges for boat put in part number whenever arrived was wrong part number so they only give you a couple of days for refund paid like 372.00 only received refund of 233.00 wasn't even my fault refunds are a joke with this company