Autotrader.com has a rating of 2.0 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Autotrader.com most frequently mention customer service, complete waste, and facebook marketplace problems. Autotrader.com ranks 621st among Car Buying sites.
My first car buying experience was made easy by a smooth transaction and very helpful staff, and the crew has given me their full attention to all of my car needs. Thank you once more for your excellent assistance!
I would give zero stars if I could. If you plan to place an ad, DON'T. You will get nothing but illegitimate inquiries. Scams. AutoTrader does NOT screen these inquiries. I placed an ad in the morning and within an hour my email was blowing up with messages from AutoTrader about an inquiry. All fake or scammers. They would not refund my $49 for the Ad. Oh, and they have the worst customer service.
What a waste of time. I got an online offer for my car and went to their local dealer to complete the deal and they offered me 1/4 of what the online offer was. I was insulted. I did not misrepresent the car.
I will make sure everyone I know hears about autotrader and Ben Davis chevy and what a scam this deal turned out to be.
Tip for consumers:
Don't do it!!
I've used Autotrader since it came out in the 70's or 80's but NEVER AGAIN. I searched my year and model and selected from the drop down "relevance" menu, "low to high" as my 4runner was the cheapest one listed on Autotrader. My ad should be the first one right? NOPE it didn't show up, so I searched it again and still nothing. I tried different computers on different days with the same results. For the full run of my ad it wouldn't show up in the way most people who are looking for an inexpensive car, would search. I contacted them for a refund and they gave me a copy paste answer that my ad was live. No sh#t it's live but very hard to find unless you pay extra for their premium ads. Oh and I only received 5 responses in the entire run and 4 were fake inquiries that when I responded they said I had the wrong number. (again, 4runner one of the hottest vehicles in the market) Good luck, I hope your results are better than mine!
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Do not buy from autotrader. It's a scam. Seller told me a story about military deployment and must have the car sold in three days. I googled their reviews because I felt uncomfortable paying outright without seeing the car and saw reviews warning me that the exact same story of military deployment and car delivery to house had scammed people.
Following is message I just sent them:
I will dispute with my credit card company any payment to you.
Just went on to check my listing and found it wasn't there!
Never was.
Checked and received this email September 26 "Order Confirmation Thank you for advertising on AutoTrader.com.Ad runYour ad will run until: September 25,2012".
No wonder I haven't gotten any calls. Very crooked!
My truck buying experience was exceptional! My salesman Brian Law was very professional and made it easy! He was straight forward.No games! I would highly recommend Brian Law and Heritage Buick/GMC in Rome Ga.
Scott Purdy Memphis, Tn
Don't waste you time getting an online quote for your vehicle, from Auto Trader. It's a bait and switch scam the dealerships run with Auto Trader. I've seen several other reviewers with the same experiance.
I received a quote, called the dealership (Southwest Kia in Rockwall) and was assured it was a solid cash offer. My description of the vehicle was very accurate. The dealership came up with a list of minor cosmetic issues (I could have fixed them myself for less than $200) and told me their offer was $3500 less than the online quote. What a scam!
If you feel like spending a long long time looking for a vehicle and having the website change your filters seconds after you set them, this is the place! Its the slowest most frustrating site to search for a vehicle! Its SUCKS!
After I signed up and paid my $50 fee I was suppose to get 9 photos... I added only 7 and was going to add two more the next day. Then my ad dropped to only 3 photos and wanted to charge me for added photos... When I called and asked for a refund they would not refund my $50. The add only ran 1 day... Autotrader is unfair to say the least...
This site is great for shopping for a new car. Selling a car leaves a little to be desired. The extras and add-ons they offer are not worth the extra money with a listing. Found the basic listing to be more than sufficient. When shopping for a car however, this site is great.
I have only positive experience to share using autotrader when buying my car. I have received an amazing service of *******@autioneer. Net dedicated a lot of time to me. We did 5 auctions before I was able to get the exact car for $******* below my anticipated budget. Thank you Keith
This site is a waste of time if you have decent credit, The dealers on the site will not sell you a car for the price advertised. If you have cash or are preapproved you won't hear from anyone. They only want to try to finance bpeople and issue warranties so they can scam people with poor credit. I got pre approved by capital one and went to several recommended dealers and did not get a call back, I'm pre approved for up to $******* but that would mean the dealership can't finance me or sell me a warranty so they don't bother to call back. I went to one dealer on their site and they tried to add 2100. 00 to the advertised price, I contacted autotrader to complain nothing was done. America is slowly becoming a 3rd world country.
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I saw several cars I was interested in.
Once you have an add in this site, it is a real nightmare to access it or modify it. Half of the time you have to re-enter the information 2 or more times for the site to save it. Horrible and will not use it again.
Autotrader used to be the best way to sell a car. I have used them in the past. Now they take your money and let you put 3 pictures in for there lowest rate. What you don't realize it when your ad runs, you don't see the pictures. Ads that have pictures show how many and a camera icon so when the average person sees your ad, they know there are pictures to look at. They don't even put a thumb nail picture in the listings so people can see your ad. Without pictures, your ad is usless.
I have a car to get rid of and used Autotrader to get bids from local dealers. Instead what I get is a ridiculous low price offer and solicitations from dealers to buy a new car. Don't waste your time with this bogus service. Just go to the dealerships with your car and haggle a deal.
When doing a search for Hummer H2 I found an article on Autotrader. The author " Doug DeMuro" titled his article The Most Embarrassing Car You Can Buy. He goes on to pass judgement on anyone who would buy a H2. Kind of ironic Autotrader advertises a lot of H2s for sale but that wasnt what made me give the site a 1 star. The article by Doug DeMuro flat out lies about the Hummer to make his point. He claims the car can't go 65 miles an hour which is laughable. I do drive a H2 and cruise easily at 80 mph when traveling. He goes on to list several other untruths. Its really shocking Autotrader would allow such a misleading article to remain on their site. Ive used Autotrader many times over the past 15 years but no more!
Your site and VIP service suck and people should stay away. I signed up for a normal ad. You called and had me upgrade because of your money back guarantee. So I did to the tune of $289. I write you three separate letters following your procedure to get the refund. I finally file with BBB to get your attention and you claim to never have gotten my letters. So you say I did not apply for the refund in time and deny giving it to me. Plus kicker is my ad is still up. The only calls I have ever gotten have been used car salesmen wanting to give me nothing for my car. You suck!
Do not buy a car from Autotrader on the recommendation that they have done the security checks. I brought a car though the Autotrader Website and the car turned out to be stolen. I lost my money and also the car. Autotrader DO NOT do their own checks.
Tip for consumers:
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Every time I try to search vehicles to buy, the auto trader website hangs. Far too many ads fighting for processing time. I have to terminate my search and try other car selling website. Terribly inefficient seach engine for anyone looking to buy a car
Open review to all Pacific Coast Roadsters owners. It's hard enough to sell your car. It's even worst when you have fake Pacific Coast Roadsters in your listings. Their are 5 in your group that are not. I E-Mailed Auto Trader 40 times asking them to remove cars that are not P. C. Roadsters. If a P. C. Roadster is for sale it should have a 63 in the Vin. #. Also they all came in Monterrey Mist green only. They also have a number stamped in the glove compartment. Please complain to Auto Trader and tell them to remove those cars.
I paid for AD 3 month ago I didn't get any call. Each time I called the Autotrader to see what is happening they want to sell me extra options, Do not use Autotrader, It looks it is serving dealers instead of individual sellers.
So unimpressed I've had my car uo for sale for but 3 weeks every single Frickn person that replied to the ad was a scammer it's ridiculous. Needles's to say I took the car off of the site cause I've just had enough of that many other places to post. You get the odd couple other places but not 3-6 a day and everyday. I think out of the 50 replies there was only 2 real people and they came out basically asking for the vehicle for free. Like would you go to the dealership and ask for a 30 thousand $ vehicle and say oh would you take 2 thousand. Like f $##$ off COMPLETE WASTE OF TIME AND EFFORT. Ill stick to kijiji and the old school way. I posted a picture of what these people do and say they all say the same thing. You have to be pretty high if you were to fall for there crap
I recently purchased a new 2018 Chevy Silverado 1500 and received a good deal from Piehl's Motors in Princeton, Il. After driving some newer used SUV's, we decided a truck was a better choice for us. Larry Lucas provided the test drives and was very informative on the new technologies in these vehicles. Piehl's was very helpful and we would recommend you consider them when you need a vehicle.
This is a reputable site and great resource for vehicle searches, trade-ins, etc. Plus, I love that the original dukes of hazard have a commercial out for them. Awesome.
I wanted to take some time to review about my experience at Autotrader.ca
This site attracts more serious consumers. Much better than kijiji if I may add.
My car was sold within a week.
I always can look in autotrader & find the right price for the car im looking for. I use auto trader to get an idea what my vehicle is worth by comparing similar models.
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