website thubmnail of Autotrader.com
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Illinois
2 reviews
2 helpful votes
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Good service
December 10, 2018

I have only positive experience to share using autotrader when buying my car. I have received an amazing service of *******@autioneer. Net dedicated a lot of time to me. We did 5 auctions before I was able to get the exact car for $******* below my anticipated budget. Thank you Keith

Date of experience: December 9, 2018
Nevada
4 reviews
5 helpful votes
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Bait and switch
April 7, 2022

This site is a waste of time if you have decent credit, The dealers on the site will not sell you a car for the price advertised. If you have cash or are preapproved you won't hear from anyone. They only want to try to finance bpeople and issue warranties so they can scam people with poor credit. I got pre approved by capital one and went to several recommended dealers and did not get a call back, I'm pre approved for up to $******* but that would mean the dealership can't finance me or sell me a warranty so they don't bother to call back. I went to one dealer on their site and they tried to add 2100. 00 to the advertised price, I contacted autotrader to complain nothing was done. America is slowly becoming a 3rd world country.

Date of experience: April 7, 2022
Texas
3 reviews
98 helpful votes
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Horrible
February 11, 2016

Once you have an add in this site, it is a real nightmare to access it or modify it. Half of the time you have to re-enter the information 2 or more times for the site to save it. Horrible and will not use it again.

Date of experience: February 11, 2016
Florida
1 review
5 helpful votes
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Autotrader used to be the best way to sell a car. I have used them in the past. Now they take your money and let you put 3 pictures in for there lowest rate. What you don't realize it when your ad runs, you don't see the pictures. Ads that have pictures show how many and a camera icon so when the average person sees your ad, they know there are pictures to look at. They don't even put a thumb nail picture in the listings so people can see your ad. Without pictures, your ad is usless.

Date of experience: June 15, 2014
Indiana
1 review
2 helpful votes
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Waste of time
August 4, 2017

I have a car to get rid of and used Autotrader to get bids from local dealers. Instead what I get is a ridiculous low price offer and solicitations from dealers to buy a new car. Don't waste your time with this bogus service. Just go to the dealerships with your car and haggle a deal.

Date of experience: August 4, 2017
South Carolina
1 review
2 helpful votes
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When doing a search for Hummer H2 I found an article on Autotrader. The author " Doug DeMuro" titled his article The Most Embarrassing Car You Can Buy. He goes on to pass judgement on anyone who would buy a H2. Kind of ironic Autotrader advertises a lot of H2s for sale but that wasnt what made me give the site a 1 star. The article by Doug DeMuro flat out lies about the Hummer to make his point. He claims the car can't go 65 miles an hour which is laughable. I do drive a H2 and cruise easily at 80 mph when traveling. He goes on to list several other untruths. Its really shocking Autotrader would allow such a misleading article to remain on their site. Ive used Autotrader many times over the past 15 years but no more!

Date of experience: January 30, 2018
Wyoming
1 review
3 helpful votes
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Beware stay away
January 4, 2017

Your site and VIP service suck and people should stay away. I signed up for a normal ad. You called and had me upgrade because of your money back guarantee. So I did to the tune of $289. I write you three separate letters following your procedure to get the refund. I finally file with BBB to get your attention and you claim to never have gotten my letters. So you say I did not apply for the refund in time and deny giving it to me. Plus kicker is my ad is still up. The only calls I have ever gotten have been used car salesmen wanting to give me nothing for my car. You suck!

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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Stolen car
July 1, 2022

Do not buy a car from Autotrader on the recommendation that they have done the security checks. I brought a car though the Autotrader Website and the car turned out to be stolen. I lost my money and also the car. Autotrader DO NOT do their own checks.

Date of experience: July 1, 2022
New Hampshire
1 review
0 helpful votes
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Auto Trader Website
April 5, 2020

Every time I try to search vehicles to buy, the auto trader website hangs. Far too many ads fighting for processing time. I have to terminate my search and try other car selling website. Terribly inefficient seach engine for anyone looking to buy a car

Date of experience: April 5, 2020
Hawaii
1 review
1 helpful vote
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False advertising
November 14, 2018

Open review to all Pacific Coast Roadsters owners. It's hard enough to sell your car. It's even worst when you have fake Pacific Coast Roadsters in your listings. Their are 5 in your group that are not. I E-Mailed Auto Trader 40 times asking them to remove cars that are not P. C. Roadsters. If a P. C. Roadster is for sale it should have a 63 in the Vin. #. Also they all came in Monterrey Mist green only. They also have a number stamped in the glove compartment. Please complain to Auto Trader and tell them to remove those cars.

Date of experience: November 14, 2018

Overview

Autotrader.com has a rating of 1.9 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Autotrader.com most frequently mention customer service, complete waste and facebook marketplace. Autotrader.com ranks 564th among Car Buying sites.

service
36
value
35
shipping
10
returns
15
quality
28