Autotranxperts

Here are the "FACTS":
I contacted autotranxperts in Dallas, Tx on Sat Nov 12th as well as a few other carriers at the same time to obtain pricing in connection with the requirement to transport my new car ( 2023 BMW X4 M) from my BMW dealership in Flemington, NJ ******* to my home in Naples, FL *******.
I was initially quoted $875 by Cliff Beck to pickup and transport the vehicle today Weds afternoon November 16th. His quote was for an open trailer and I corrected him to understand an enclosed trailer was required. As a result, he quoted me $1050.

Sunday morning Nov 13th I reconfirmed the $1050 for an enclosed carrier w/ Cliff, provided him at 10:14 AM EST with the correct pickup drop-off info and my specific model vehicle. I was instructed to pay a $150 deposit which I paid by Zelle ( as instructed by Cliff to a strange company, Quantum Medical Solutions at *******187?) and the balance of $900 to be paid upon delivery. I subsequently supplied Cliff with a copy of the Zelle confirmed payment from my company account, Sales Synergies, LLC., signed their shippers agreement and was pleased to have finalized all arrangements. Basically, I did everything I was instructed to do by Cliff to finalize the transaction which I believed to be completed at that time.

On Monday, Nov 14th beginning at 3:59pm EST in the interest of simply reconfirming the pick up time on Weds to see that everything would proceed smoothly, throughout the day into the evening I reached out to Cliff in multiple communications by phone, text and email and did not receive any response at all from Cliff and began to question his reliability and his seeing to it the arrangements were reconfirmed as planned. I subsequently called your office directly and spoke with Mark who found my order # LQT*******, confirmed the enclosed carrier pick up details noted on the order for Nov 16th as well as the price on the order.
At 10:14pm that evening Cliff texted me he would be at his desk the following morning at 11am and would "help me", but he did not stipulate he was reconfirming anything which gave rise to my starting to have serious concerns about his intentions & reliability. Because I was now concerned about the reliability of these arrangements taking place as ordered, I advised Cliff I must hear back from him no later than 1pm EST on Tuesday Nov 15th.

When I finally heard from Cliff, he indicated his driver cancelled on him because I had been in contact with other companies about this transport which was initiated at the same time I also contacted your company to get pricing. This is crazy! We had a firm order w/ your company and paid the deposit so why should there be any question at all about our intentions when frankly I thought our order was finalized since Sunday! How can we be "wasting the driver's time" when we already had a firm order and deposit paid for this driver to transport the car?

At that point, of course my confidence in Cliff and your company was seriously eroded and it became obvious you were not planning to fulfill this transaction as finalized with you. So of course, I had no choice but to reach out to some of the initial carriers who quoted at the same time you quoted on Sunday Not 13th to be certain my pickup & delivery would happen as planned.

At that point, Cliff indicated his NEW price is now $1650 which was unacceptable and I simply told Cliff to return my deposit and I could no longer work with someone as unreliable and credible as he.

Cliff's actions and lack of responsive communication and reliability left me no other choice then to select another enclosed carrier who I could depend on and the need to finalize a new order that would be implemented as planned.

He was advised accordingly that I made subsequent arrangements to protect my interests in making this pickup happen as planned at a lower price than he was now quoting and instructed him to refund my deposit accordingly.