AutoZone

I bought a car battery from here and the worker installed it within 5 minutes. The battery went dead 6 months later and I have a warranty on it. I went to autozone in absecon nj where Frank was very rude and racist. This man refused to assist me with replacing my battery that was under warranty and cut me off when I wanted to purchase a key battery! Do not shop at autozone go to advanced auto. I hate this place. I went to the one in eht and they were rude too and would not help me. Ashly was very y rude and defended her rude employee.

Placed order in Saturday May 7th using 20% off coupon (last day to use this coupon). Received immediate confirmation from PayPal but not AutoZone. Called AutoZone next day and they told me that order didn't go through on their end and that if I wanted the parts I would need to redo the order USING A DIFFERENT PAYMENT SOURCE. They also told me that I couldn't still get the 20% off because the code had expired. Absolutely ridiculous. They screw up but refuse to make things right despite no fault on my end. Last time I will EVER use AutoZone. All they did was waste a whole bunch of my time. Horrible customer service and even worse app that screws up you order. Pathetic. Use them at your own risk and definitely don't use them if you need your order in a timely manner.

Absolutely stay away from these local parts businesses there gouging like $#*!.Been building cars since I was 13.Rock auto price for a thermostats for a 99 grand cherokee 6.00.AUTOZONE & ADVANCE 37.00 $#*!ING DOLLARS! WHAT A JOKE

I came in the store on Norwalk blvd in Hawaiian Gardens to buy polishing compound. I found the compound I wanted went to the register to pay only to find nobody there to take my cash. There was a lady at the register that said she was helping someone else while 3 other agents were standing around bull$#*!ting. The lady at the register was standing at the cash box helping a woman that didn't even know what she wanted. The 3 agents in the store should've been helping her while the employee at the register took my payment. Your crew completely failed as far as I'm concerned. This happened at 2PM 8/02/21. This time stamp should help know which employees were on the clock doing nothing. Very unsatisfied.

VERY UNPROFESSIONAL and horrible customer service

AUTOZONE AUTO PARTS DETROIT #6024
OPEN - Closes at 9:00 PM
******* Woodward Ave
Detroit, MI *******
Bianca Devoe friendly professional and took the extra step to make sure everything was OK. This was the attitude of her co-workers as well store was very clean and greeted soon as I entered.

I Order pats from this people for first time and last on April 3 is May 3 they send me wrong parts two times when I spoke customer service answer was they sending because don't have right part number I ordered I returned bought wrong deliveries but till today I don't have reimbursement on CC I paid whit Costomer Service really bad beaker foul not good do business Auto Zone

The store manager Eddy was very kind and helpful. I enjoy coming to this store just to get advice from him. He really knows his stuff and always makes me leave satisfied with more knowledge.

Placed an order online (and PAID for it) to pick up at store. It was a very simple order with only three items and none of them were specialty items (1 air filter, 1 cabin air filter and 1 wiper blade). All three items showed "in stock" at the store I placed the order with. I expected the order to be ready in an hour or two. But no, it wasn't ready at all throughout the entire day. Hell, if I wanted to WAIT for those items I could have ordered them from Amazon or Ebay and paid MUCH LESS for them. I wanted them the day I ordered them which is why I placed the order with Auto Zone. I WILL NOT be doing business with them again in the future. Nor do I recommend them to anyone.

Placed order on 3-1-22. Called 3x for status, told once it was shipped. 2nd time, part was backordered. 3rd time on 4-4-22@ 10:20am told parts were cancelled. Asked why I was never mailed, called, texted, or emailed it was cancelled and was given a "oh, that item ships from the manufacturer" response. See photo regarding order status on Autozone APP still states "Ready to ship". No communication about part cancelation causing further 2 week delay to this repair. Zero stars for customer service and their order communication

Looking for a variety of parts on autozone.com and every search returns with "select a store". I enter my zipcode and select the local autozone store and... NOTHING! I repeat the process with the same result. I can't even find a price for a simple oil filter. The website continues to ask me to select a store and when I do,
The items apear but no pricing or availability appears. I feel like I'm in the movie "Groundhog Day". C'mon Autozone, pay some techie to upgrade your website. On a side note: Whenever I do visit the local store, the counter people are amazing. Way to go store # 6433.

AutoZone seems to be all over the place, which is nice if you have one of their batteries and need to replace it under warranty.

The store employees are not always that knowledgeable about vehicle repairs and very few are ASE certified for parts or anything else. That said, if you shop regularly and get to know the staff, there are some really good ones.

At AutoZone on Palm & Base Line in Highland, the tall, red bearded parts guy Grayson is really good, and I'd give him 6*'s. He has ASE and it shows. He knows parts and cars and has steered me right on my repair work. One time I brought in a part to match up to a new one, and he looked it up on the computer. The part in stock did not match. I was perplexed. He looked at my vehicle and immediately determined the engine had been swapped in from a newer Jeep... must have been done by the prior owner. Anyway, he recognized the engine and keyed the different year into the computer and sure enough, my part matched! This sure answered a lot of questions I had on getting things like plugs to match up... I had assumed then prior owner used the wrong one, but it turns out they were right for the engine.

I'm actually on hold with the mt Pocono store I was put on a brief hold 15 minutes later someone finally came back to help me I don't understand why this one store is always under staffed you would think that you guys would want to fix that but it seems to me that your company doesn't care if you get a bad review because it's been this way since I can remember. Plus for some reason you people hire people that don't know the first thing about cars, I'm a mechanic myself and i applied for a job at your store because I actually know what I'm doing unlike the people you have working for you and I aced your so called test butttt never got a call. I guess I'm too smart for this so called parts store

I walked into AutoZone on Hamilton Boulevard in Allentown Pennsylvania and there was one customer and one employee all I needed to do was return a warranty Park and it took almost 30 minutes to get that done. When I call on the phone they put me on hold when I go there in person the answer the phone instead of taking care of me. To make it worse the one employee they had was walking as intentionally slow as he could just to aggravate the situation. I think I will go to A&A Auto Parts from now on they have much better service