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AutoZone
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AutoZoneReviews 316

2.1
autozone.com

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AutoZone Reviews Summary

AutoZone has a rating of 2.1 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AutoZone most frequently mention customer service, next day and store manager. AutoZone ranks 811th among Auto Parts sites.

service
126
value
108
shipping
60
returns
81
quality
105

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Texas
6 reviews
2 helpful votes
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Autozone employees are eager to help their customers, they are always polite and very knowledgeable I have become a loyal autozone customer. I have gotten to know all the employees in this store by name and every time I walk in they greet me by my first name. It's a pleasure taking my business to autozone. Love it. Thx

Date of experience: May 23, 2016
Oklahoma
2 reviews
0 helpful votes
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So helpful
March 21, 2016

The staff at autozone are incredible and seemed more than happy to answer all of my hundreds of questions. They were able to not only help diagnosis the problem but helped me find the perfect replacement part and explained how to install it myself. I will NEVER shop anywhere else but here for car parts again!

Date of experience: March 20, 2016
Alabama
2 reviews
1 helpful vote
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Appalled!
March 14, 2016

The Opelika, AL location of Auto Zone needs a serious adjustment! My parents were headed there because their truck was acting up. The battery died in the road in front of the store. Luckily, firemen passed by and pushed the truck out of the road. My dad, a retired and disabled veteran who is on oxygen 24/7, walked in and asked for help and the employees told him that it was not their problem! What has happened to humanity?! What happened to good morals and kindness? My dad then proceeded to walk to O'Reilly Auto Parts next to Auto Zone and they promptly helped him and also checked his truck out. God bless the employees at O'Reilly's! As for Auto Zone, we will pray for you!

Date of experience: March 14, 2016
Rhode Island
1 review
0 helpful votes
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I bought a part for my truck a caliper and this guy name gary helped me through the process of how to install it and certain grease to use so it would not stick over the years. Told me how to bleed the caliper and how to bleed it without a person inside the truck guys an ace-- al pinto enfield ct

Date of experience: March 17, 2015
Pennsylvania
1 review
3 helpful votes
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I recently visited a local AUTOZONE store and was completely stunned by the way a manager was using the " F" work while complaining to another employee while ther were at least a dozen customers in the store that could hear him. His conversation went like this.". I can't get any "F***ing" deliveries done because the "F***ing phone won't quit ringing. The "F***ing people keep coming through the doors, and I can't "F***" do it all! " Well, after having to listen to that trash, I along with at least 7 of the customers left and went across the street to another parts store. Let me just say it was quite a bit more pleasant. Needless to say I will NOT be returning to AUTOZONE anytime soon.

Date of experience: November 10, 2014
California
15 reviews
26 helpful votes
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I have bought car parts from this site. I was very happy with their products and customer service. It is a very convenient way to get all your car needs.

Date of experience: May 6, 2013
California
1 review
2 helpful votes
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Autozone acts like they are a great deal and I had been buying oil and a bunch of other auto parts from them but the reality is it's all a big rip off. When I went to the auto parts store a couple towns over, I realized that I was overpaying at Autozone. You should check your prices because you could be getting ripped.

Date of experience: May 5, 2013