Was able to take back front rotors for my truck. But low and behold there was a $45 difference between what I paid and what I got back. Nowhere in the store did they say there was a 15% restocking fee and the receipt didn't even reflect that. I can go to Walmart or any other retail unit and bring things back and they don't charge or restocking fee AutoZone or just crooks. Will only go there is a last resort. Ji
The female store manager as the Whaley ave location lacks in personal/professional skills I've witnessed her be verbally abusive to customers on several occasions I no longer enter that store I now will go out of my way to shop at any other shop than to do business with people who don't care about their customers the people there need extra training when it comes to dealing with the public and yet I have witnessed with my own eyes how they behave when there's a higher up in the store when there boss is around they watch their mouth and actions. Terrible customer service.
One of the worst stores I have been. Barely any cus4 service. They ignore you even after seeing you. Waited 10 minutes for manager who never showed up. Called several times but they don't bother picking up the phone. This o e is on 1224 Broadway, Buffalo, NY.
Had the pleasure of meeting Vincent today at the Walden location in cheekwaga. He went above and beyond, and provided exceptional customer service. Autozone should be happy to have such a great employee!
Buy a lot of my auto parts here the staff really is helpful got me parts for my 1991 chrysler convertible other stores didn't seem to care and said they couldn't get the part I needed anymore, great selection of add on products. Good have parts suppliers that will give extra to find parts you need.
Water pump (more expensive and supposedly the best) failed after I months. Cost me another $189 to install new one. The manager of Auto Zone in Port st lucie was rude to say The least when I asked him for a little help on the service fee. They just lost way more than $189 in future business from me alone. Orielly has always treated me well.
Best customer service today at the Vanderbilt Beach Rd store in Naples, Fl. Patrick Robert was great! Sense of humor, very knowledgable of products and knew how to install my new battery very quickly with no problems. I wish I could get this kind of service at every store, no matter what they sell. Keep up the good work. Thank you, Garry
I recently been going to the Autozone near my house on
******* Candelaria Rd NE, Albuquerque, NM *******. They have never really done a real good job. However, recently they seem to never have anything you need in stock and have to order it. Then, once it arrives, it is generally the wrong part which in the end wastes an extensive amount of time and money. Furthermore, the employees act like you are only there for them as opposed to the way merchants use to be in which the customer is of most importance. I recommend finding a auto parts store where the employees know a little bit about cars and don't waste your time and money.
Tapo Street Simi Valley Location
Steven B. Was an exceptional help to me. I had many needs and he met them all with courtesy, patience, respect, personality, and professionalism. I highly recommend Autozone and this incredible employee. Thanks again, Steven!
I came in Saturday to get some windshield wipers and a headlight. I was helped by this lady named D who was such a joy. This was my first time ever having to buy something for my car. She informed me about the bulb lube that I need before my installation and she was more than enough help. I learned something new!
Where I live every autozone within 15 miles of my house never seems to have enough employees to wait on you, you have one guy with 1 to 10 or more people waiting to get waited on. I stopped going to Autozone, I now go to a different auto parts store where waiting isn't an issue like it is at Autozone stores!
I had a great experience in the autozone store located on bailey Avenue buffalo ny. My sales person was Sandy M. He was very helpful pleasant and knowledgeable. Good customer service is very rare these days... Great job Sandy M of bailey have store buffalo ny *******... Nice to have a clerk who does not mind helping a customer
I replaced the power steering pump on my 86 c-10 with a remanufactured part. The first pump I purchased didn't work right out the gate. The second pump I installed last 4 days. I've wasted money and worse my time. These will be the last items of any kind I purchase from this franchise and I'll never recommend anyone else to use their parts either.
The air conditioning system i bought was no better than the bad one that came off my car. They took my old for a core, wouldn't refund so I could go elsewhere. The commercial manager overly insisted to take to a local shop owner that she is in a relationship and only for bad work and nothing done to satisfy me by them or autozone.
Had a battery that was dying. Went to AutoZone at 1072 Dam Neck Rd in Virginia Beach, VA. Matt came out in the rain, checked the battery and jumped it. Said it was good and didn't try to sell us. Jumped us again later. We bought more stuff because he was awesome! Thanks Matt!
5/13/2020 Went in to Auto Zone in Mansfield Pa today for parts. Two of the four employees waiting on customers were wearing the virus masks on their chins with no regard to safety or with potential contamination of their customers. There are other auto parts suppliers and the internet who will welcome my business.
Sean Parker was extremely helpful. I went to buy a wipers for my car. First time someone helped me without asking.
He was kind. He also showed me how to do it. Employee like that will always want me to come back. Thank you
Sean Parker
AutoZone has consistently provided me with reliable auto parts for my vehicle. Their knowledgeable staff offers exceptional customer service, helping me find the right parts and offering valuable advice,https://autozonecares.info provides valuable DIY resources and guides on their website. These have been instrumental in helping me tackle various automotive projects.
I bought a new battery in 2023 installed it on my motorcycle didn't ride it because of three surgeries when I tried to start the bike the battery was dead went back to AutoZone they told me it was out of warranty Jesus the battery is brand spanking new is that how you trade veterans thank you so much AutoZone
Autozone acts like they are a great deal and I had been buying oil and a bunch of other auto parts from them but the reality is it's all a big rip off. When I went to the auto parts store a couple towns over, I realized that I was overpaying at Autozone. You should check your prices because you could be getting ripped.
Overview
AutoZone has a rating of 1.8 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AutoZone most frequently mention customer service, next day and store manager. AutoZone ranks 801st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members