AutoZone

I went to AutoZone because I don't know much about car parts and trusted they did. Theses idiots looked up the part and had it transferred from another store for me to pick up a day later. Turns out it's the wrong part. Now my third trip to the store and they won't refund the purchase for the part without the receipt. What's the purpose of having an account at AutoZone if they can't or won't do this? Guess I'll have to find the receipt and go back a 4th time. # AutoBoned

I bought a 5 year warranty battery. AutoZone changed the warranty to 3 years. That's not what I paid for. That's not what I bought. I really don't think that is good business practice, it's immoral and may be illegal. I'll never do business with them again. There are many other auto parts company's that will have my dollar!

Yes that's right /// no warranty on items purchased at glenwood il auto zone.
Bought item. It was 100% defective. Took back within the return time limit with the receipt and also with the package. They refused refund or replacement. I have 50 years' experience in auto repair and i was a longtime customer there. NO auto parts store should have a very young female that does NOT know what they are doing should NOT be working at an auto parts store.
Again there is no warranty on items purchased at glenwood il auto zone.

Between the store and online orders worst company to deal with. If you are able to order something from them it most likely is the wrong part. Also somehow you are able to go through the entire ordering process to just get an email a couple days later saying the part is unavailable.

I needed a battery for my vehicle and called early morning the Forest Park, Georgia location AutoZone when Rudy answered the phone. He told me that he needed to inspect my battery before installation. I told him that I was concerned leaving my vehicle running while going inside the store to get an associate once I got there. He suggested that I call him before I come. A few hours later after getting my battery charged, I left to go to AutoZone. Although it was almost noon when I called the store, Rudy answered the phone (I was so surprised!). And, he was outside waiting for me when I arrived. He installed my battery just like he said he would. Being a single woman and getting any type car repair and be a headache. I definitely appreciate the wonderful customer service he provided.

I keep getting bad starters from autozone and they don't work all the time been thur starts 8 time since last year rebuild one's don't last plus all the time they don't check the starters they just put a pass sticker on it waste of money lawsuit time

The register doesn't add properly. The items entered several times correctly but the register didn't add the items together properly The sales associates are rude unhelpful and dismissive. They do not have books available for finding correct filters etc.

I got to give this guy kudos. I called another store in Wichita and spoke to someone who did not even know how to operate the computer. I asked to speak to a manager and he refused let me talk to the manager. Told me the manager would reel me the same thing. I called store number 1610 and got in touch with a guy name Chad. This guy was so helpful he apologize for the other people looked the part up for me and was very kind and courteous. AutoZone made a good choice when they hired him. This man is dedicated and knowledgeable thank you very much Chad and have a great day.

My father and I were going about our day and we ran to auto parts to return a part to the store. As we walked in we got stuck with the same woman who gave us issues last time. Apparently her name isle Suzie but she probably made up a name. We had the incorrect box but the correct part in the box. We let her know that the part was correct but the incorrect box. She continued to roll her eyes at us and make excuses as to why she needed the correct box. We gave her the phone number so she could display the information on her computer. My father had enough of her attitude so he told her we're just trying to move on with our day and she agreed but instead of kindly talking to us she yelled in our faces. As we went to go leave we told her that she needs to be better with customers and she yelled at us and continued to roll her eyes saying GOODBYE! All we wanted to do was return a part to get our money back? Where in their own policy does it say we need to have the original and same packaging to return a part?

On the weekend of August 05 2022 I had Planned a trip to Pigeon Forge Tn for over 4 months.
Of course when we arrived the Sand Rail we took to cruise around in, went down on me. Not to unusual for a VW engine. BUT. I stopped in store 3892 and was created by the best staff any business could ever ask for. Mr. Danny Ware not only was helpful but very knowledgeable about the VW engine. That was a bonus. Because I know NOTHING about these things. Danny is a excellent asset to your company and all the customers you have. Ms. Marty was a big help as well. I wish all the Auto zones around Ashland City Tn. And Nashville was half as helpful as store #3892. Thank you to all that pitched in and helped me. I hope the lunch was enough for you all.
I will stop in next year and feed you again.

I ordered a car park that was supposed to be delivered the next day. I didn't receive it I kept checking The tracking it said processing. I got an email saying shipping was delayed. Waited two days when I called I was told by some idiot on the phone that I received the item and returned it. Like I wouldn't remember that finally after speaking to another person I was informed that the order was canceled because they didn't have the item in stock even though the website said in stock and ready to ship. No email nothing. I spent two days with no car waiting for a part when I could've ordered it elsewhere. I was given a $10 gift card for my inconvenience but I won't be shopping at AutoZone any longer.

I had a headlight out and either a repair shop would not install for free or would charge me as much or twice as much for the service. But as a last resort I went to autozone in Fort Myers and to my surprise the associate offered to fix it for me free of charge. So I purchased the part I needed and it was installed in less than 10 minutes. That truly saved my day. Now it will be my first choice with any of my vehicles manageable maintenance.

Each time I have visited an AutoZone they have been very helpful and have counseled me on specific parts and how they are inserted in my vehicle.
Today I visited the one at 280 Old Drug Store Rd, Garner, NC *******. I needed to change a headlight bulb and was going to change them both at the same time. I asked for some support because the truck is fairly new to me. The response of the employee was, "we are not authorized to change this part". I said okay, and proceeded to buy the part. I asked if he could repeat the expectation of AutoZone, and he said, "we are not authorized to change that part".
I proceeded to O'Reilly's, which was about a mile down the road. I bought the part from them and he coached me through the installation process.
My goal is not to eradicate but to educate.
I was of the opinion that Autozone's protocol included supportive installation. If not then make it known.

I bought a battery from Auto Zone and it went bad. I went back to check on my warranty but the salesman said whomever sold me the battery didn't register the warranty and I was out of luck. I called the regional office and in 24 hours they resolved my issue and gave me a new battery free of charge for their error. So glad to be a customer of Auto Zone.

Purchased a used truck it had two Duralast gold batteries warranty three years on battery. Date on battery was eight months old leaking acid around neg post would not replace because I have no receipt for the battery only exclusive sold by Auto Zone. Customer service said I did not purchase the batteries that I purchased the truck so it was not covered. I will never darken the door in a Auto Zone again.Its a shame customer service has gotten so bad.

The Opelika, AL location of Auto Zone needs a serious adjustment! My parents were headed there because their truck was acting up. The battery died in the road in front of the store. Luckily, firemen passed by and pushed the truck out of the road. My dad, a retired and disabled veteran who is on oxygen 24/7, walked in and asked for help and the employees told him that it was not their problem! What has happened to humanity?! What happened to good morals and kindness? My dad then proceeded to walk to O'Reilly Auto Parts next to Auto Zone and they promptly helped him and also checked his truck out. God bless the employees at O'Reilly's! As for Auto Zone, we will pray for you!