• AW Bridal

AW Bridal

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Overview

AW Bridal has a rating of 3.5 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress, and good quality. AW Bridal ranks 3rd among Wedding Planning sites.

  • Service
    55
  • Value
    50
  • Shipping
    50
  • Returns
    41
  • Quality
    47
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
31
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How would you rate AW Bridal?
Top Positive Review

“Worth It”

kiki l.
7/9/24

I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.

Top Critical Review

“Difficult to work with”

Tracy T.
9/19/23

Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.

Reviews (151)

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customer service (31)
Thumbnail of user kikitptsteel
Germany
1 review
1 helpful vote
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July 9th, 2024
Verified purchase

I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.

Service
Value
Shipping
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Quality
Thumbnail of user hanad24
New Zealand
1 review
1 helpful vote
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January 9th, 2024

The dress I ordered was super good quality and exceeded my expectations! I ordered a size 10 and it fit perfect, true to size. The customer service was great too as after I placed my order I asked for it tailored and they had no problem doing that for me. I can't wait to wear this for the eras tour next month! Highly recommend.

Tip for consumers:
Everything ran smoothly and Im excited to buy from them next time!

Products used:
I brought the Coralia dress, size 10 and tailored

Service
Value
Shipping
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Thumbnail of user tracyt817
California
1 review
1 helpful vote
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September 19th, 2023

Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.

Service
Shipping
Thumbnail of user natalieg943
Louisiana
1 review
0 helpful votes
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January 20th, 2024

We received a His and Hers robe set for a Christmas gift. The His robe is XL & the Hers robe is Medium. When I contacted them they said this is the only size it comes in. I am not a medium, I am an XL! I don't not recommend this company.

Tip for consumers:
Should offer options for sizes.

Products used:
His & Her Robes

Service
Returns
Thumbnail of user radwah
California
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

I bought AW bridal hair comb, love it because it looks do shiny gave me an elegant stylish appearance, looks like an expensive piece, also it's easy to insert and pull out from hair, very happy with my purchase, and highly recommend it.

Products used:
Hair accessories

Service
Value
Shipping
Quality
Thumbnail of user haleyporadun
New Jersey
1 review
0 helpful votes
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December 11th, 2023

I wore the Janet long sleeve mini for my engagement photos and it was so perfect! Really a quality dress and I had so much fun wearing a unique style like that. It went perfect with the mountain setting where we took our photos. :)

Value
Shipping
Quality
Thumbnail of user sherryf329
Florida
1 review
2 helpful votes
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January 27th, 2023
Verified purchase

I ordered a custom dress from AW Bridal and when the dress arrived 11 inches too long for the measurements I gave them I was told it is my problem. For me to fix it on my end. Do not trust this dishonest company for your special occasion!

Tip for consumers:
Do not use AW Bridal!

Products used:
The custom dress is unusable.

Service
Value
Shipping
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Thumbnail of user michelledyork1969
Texas
1 review
2 helpful votes
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September 18th, 2023
Verified purchase

I ordered a dress that arrived with no tags and it was discolored at neckline. You can't get through to customer service by phone and no one us replying to emails. When I placed the order, someone contacted me by email within 20 minutes to verify size. Now I am being ignored. Really concerned about getting a refund.

Update: A refund was given. Thankful that my persistent emails finally worked.

Tip for consumers:
I finally received an email 12 hrs later( time zone difference ) with apologies and stated to not bother returning dress and a refund would be issued in 2 to 3 weeks. Four hours later, another email came through saying to ignore the email about refund and to try to steam the velvet fabric at the neckline to remove discoloration. They also asked me to send a video of attempting to do this. This company is very unprofessional and I will never buy from them again.

Thumbnail of user cherylp926
Georgia
1 review
2 helpful votes
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September 2nd, 2022
Verified purchase

Contacted them immediately upon receipt of my dress to advise it did not fit and needed to return for refund (within 4 days of getting the dress). First email wanted to confirm my measurements which it did based on what they supplied. Second email stated they would refund $20 but my order was $94. I replied I wanted the full information for return. Never heard back. Will not order from them again (this was for 09/2022).

Products used:
None

Service
Value
Shipping
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Thumbnail of user camryna
New Jersey
1 review
1 helpful vote
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July 22nd, 2015

This is my first online purchase from topwedding.com. The dress is gorgeous! It does not even require any alteration.
It's clear that is not the most expensive dress, which I definitely would have preferred but for the price, it is an unbelievable deal. It makes me feel like a princess. It also shipped promptly and well packed. Thank you so much.

Thumbnail of user tinayas
Ohio
3 reviews
11 helpful votes
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March 4th, 2015

I was told about the Topwedding.com webstore by a friend. I was looking for a dress for my teenage daughter's Christmas dance at her school, and we were not having any luck at all with the local malls and stores. But on this site enormous selection of gorgeous dresses are available, and in all different colors and sizes as well! My daughter finally chose a Taffeta mini dress for $84.99. I was very pleased with the free shipping they provided. Highly recommended!

Thumbnail of user robinj20
Maryland
1 review
7 helpful votes
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July 30th, 2015

Horrible customer service, horrible product-I will never use this company again. Ordered a dress in dark golden rod to wear to my daughter's wedding. Paid extra to be custom made in my size. Chest area 4 inches too small so I can't zip it-hips three inches too small so could not sit down even if the top fit. Bright shiny yellow under the golden rod sheer fabric gives the whole dress a green hue-and not a pretty green at that! Numerous emails with company, pictures showing that the dress was incorrectly made and incorrect color. Lots of back and forth with them insisting it fits when it clearly doesn't- finally received less than 1/2 of what I paid as a refund although their website says full refund if it was their error. Lots of headaches using this company! Goodwill gets this dress and I had to buy one off the rack at a local bridal shop in order to have a dress for the wedding.

Service
Value
Shipping
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Thumbnail of user jennd408
Pennsylvania
1 review
0 helpful votes
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April 7th, 2023

I bought 2 dresses. The Dey Dress for my daughter and 1 for me (mother of Bride). Both are beautiful good quality. Returned the mother's dress because I didn't like how I looked in it. The return was easy, just email them for directions. It was a friendly exchange. Another bridesmaid custom ordered and her dress fit perfectly. We will use this company again in the future. Highly recommend

Tip for consumers:
AW Bridal is a friendly company and made a return very easy. We will purchase from them again in the future if we have a special occasion to attend. Our bridal party has been pleased with their interactions and love the dresses.

Products used:
Dey Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyc1720
Wisconsin
1 review
2 helpful votes
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March 16th, 2023

I was having my bridesmaids order two different styles of dress so we can decide which style looks best on everyone and we would just return the other one. Their return policy clearly states that they accept returns for any standard size, but custom sized dresses cannot be returned. So my bridesmaids were going to be ordering standard sizing. Once one of them placed the order for both styles of dress, she received an email saying "I noticed you bought two types of dresses. Please pick one of the two if you are just going to be returning one of them. Our dresses are made to order." So we replied reminding them of their return policy (we would be paying return shipping anyways) and the fact that they ordered standard sizing. But said if they cannot honor their return policy then we will take our business elsewhere. They refunded the money the next day without further explanation as to why this was such a problem. I will never give them my business after this.

Service
Returns
Thumbnail of user renatav13
Washington
1 review
0 helpful votes
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December 23rd, 2023

They have an option to customize your own size as well as add or not pockets, on some dresses you could customize lengthon custom size products they double check measurements to make sure they have all correct measurements.

Products used:
Dress

Service
Value
Shipping
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Quality
Thumbnail of user brandyc2
New York
1 review
9 helpful votes
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March 27th, 2015

The items are too expensive for the quality you receive. My dress had a stitch job of a five year old. Seams were not finished and the material was coming out of the seams. The shoes were too small and they will not let me return them. It is by far the worst company ever. Do not waste your time or money with them. I give a zero star review. They only sell garbage.

Thumbnail of user lutef1
Utah
3 reviews
5 helpful votes
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September 15th, 2015

Reliable and 100 percent satisfaction guaranteed your site is not only reliable but also provides best customer service ever. I appreciate their true efforts and commitments each time I place an order.

Thumbnail of user danielleg28
Massachusetts
1 review
1 helpful vote
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March 8th, 2016

I ordered a sash for my Maid of Honor to wear. The product came within 2 weeks and it was gorgeous! Just as pictured. I Originally ordered an off white one but I got an email the next day from customer service that they were out and asked if I was interested in another color or product. I replied and within 24 hours my new product was shipped! Would highly recommend.

Thumbnail of user lizhuarte
New York
1 review
2 helpful votes
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June 8th, 2023
Verified purchase

The dress I ordered was poor quality and did not fit. When I asked for a refund or exchange they refused... stating it would cost too much and take to long. They then offered me 20 dollars to keep a dress that doesn't fit. I said no they settled on 35 dollars and it will take 3 weeks

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user rebeccak1499
Arkansas
1 review
0 helpful votes
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November 23rd, 2023

The dress I ordered arrived quickly, was just as pictured on the website, and is amazing quality! Communication was wonderful, and the staff at AW Bridal worked to get just the right measurements so the custom order could be exact. Highly recommend!

Thumbnail of user erykahnagle
Pennsylvania
1 review
2 helpful votes
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November 29th, 2023

I love love love my wedding dress from AW Bridal! This dress exceeded my expectations and looked absolutely flawless! The dress quality was A++++ and the fit was perfect! Thank you for making me feel like the most beautiful bride in the world!

Service
Value
Shipping
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Thumbnail of user andon5
Madagascar
2 reviews
12 helpful votes
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May 27th, 2015

GORGEOUS hair piece! Slightly different from the picture and slightly smaller but I'm ok with it! It looks really good! Shipping was fast to France! The seller packed it nicely so it won't damage during shipping! Would recommend this seller for sure!
Very gorgeous garter! Exactly as shown in the picture! The thinner garter is entirely elastic, the larger one has a velcro attach so u can easily stretch it out! For 7$ I LOVE IT! Shipping was also lightning fast to France!

Thumbnail of user kathrynl11
Canada
1 review
9 helpful votes
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April 22nd, 2016

Both my wedding dress and my bridesmaid dresses came from TopWedding. The prices are great and the service was fantastic. I received my own dress first and when I saw how beautiful and well-made it was, I decide to order my bridesmaids' dresses from TopWedding as well. Because I ordered more than one dress, the company custom fitted both dresses free of charge! They also worked with me to find a shipping option that wouldn't result in a surprise duty charge upon receipt. I love all three of the dresses and can't wait to show off my absolutely stunning wedding dress on my big day!

Thumbnail of user cassandraw1
India
1 review
2 helpful votes
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November 3rd, 2014

I ordered three dresses so that I could have a selection to choose from. I tried all of them on and chose the one that I liked best. There was no problem with returning the other two dresses and receiving my refund. A suggestion would be to advise brides to order a size or two bigger than normal so that they can alter it to fit exactly right. I am very satisfied with the dress that I chose. It is well worth the money.

Thumbnail of user janetk51
South Carolina
1 review
16 helpful votes
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March 4th, 2017

If you need a dress for an important event, think twice about ordering from a vendor who manufactures and ships from China. The "savings" in price can turn into a logistical nightmare if the item arrives and is not what you expected. You'll possibly end up needing alterations (if that's an option, depending on the problem), and there go any savings. If the item is unwearable, attempting to return it can be tricky and expensive, as well as a headache. I ordered from Top Wedding, but had problems that could not be fixed, so had to return dress and start over. Though customer service was responsive and courteous, I should have gone to a local store, where I could try items on, and know before I purchased that I had a dress I could wear.

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From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

Company Representative

Thumbnail of user ivyc12
Ivy C.

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