• AW Bridal

AW Bridal

Write a Review

Overview

AW Bridal has a rating of 3.5 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress, and good quality. AW Bridal ranks 3rd among Wedding Planning sites.

  • Service
    55
  • Value
    50
  • Shipping
    50
  • Returns
    41
  • Quality
    47
Positive reviews (last 12 months): 90%
Positive
9
Neutral
0
Negative
1
31
See all photos
How would you rate AW Bridal?
Top Positive Review

“Worth It”

kiki l.
7/9/24

I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.

Top Critical Review

“Difficult to work with”

Tracy T.
9/19/23

Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.

Reviews (151)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31)
Thumbnail of user clyder13
India
2 reviews
0 helpful votes
  • Send Message
November 13th, 2014

Most of the time, I find that searching for dresses online can be a challenge for me because not many online shops carry my size. When I came upon this website, I was worried that they did not have my size for this dress, because I really wanted to wear it to my homecoming. Luckily for me, this website carries my size, and I was able to order the dress very easily. When it came to my house (very promptly, by the way), I was so happy! It was perfect!

Thumbnail of user bethl8
California
2 reviews
4 helpful votes
  • Send Message
November 19th, 2014

I choose the cocktail dress because I have a tummy, it wasn’t what I was looking for but it looks great either way so I just use it and everyone congratulate me so now I’m more than satisfied! The price and the quality goes hand by hand here and when I call they didn’t let me waiting they were just great. Excellent service

Thumbnail of user ncr
Singapore
1 review
1 helpful vote
  • Send Message
September 10th, 2015

I loved the dress. I was told about the Topwedding.com webstore by a friend. I was looking for a dress for my teenage daughter's Christmas dance at her school, and we were not having any luck at all with the local malls and stores. I highly recommend!

Thumbnail of user cathyl24
Kentucky
1 review
10 helpful votes
  • Send Message
April 30th, 2015

I paid the additional 19.99 for customization. I submitted my measurements and in the box for special directions I specified for the dress it to be tea length. When I received the dress it was not customized at all. I am 5' 2" tall. The dress was floor length and made for someone at least 5'7". It was very wrinkled and had a stain on it. I was given the address to send it back and was told it would be expensive to send it back and that I should write on the package that it was a gift worth less than $20. This company is very dishonest.

Thumbnail of user carolb2959
California
2 reviews
1 helpful vote
  • Send Message
August 13th, 2022

As soon as my order was received I was contacted by the person making my dress. I sent my measurements, as instructed and within a week my custom made outfit was finished. I paid for expedited shipping and it was at my door a week later. Excellent service.

Tip for consumers:
Plan ahead. The clothes are made in China, but if you get the custom fit they fit very well. They’re eager to help you with any questions you might have. I recommend them highly.

Products used:
All

Service
Value
Shipping
Quality
Thumbnail of user mariaf723
Florida
1 review
0 helpful votes
  • Send Message
February 19th, 2021

I purchased this dress as a bridesmaid dress and the seller was so responsive to all of my questions, they made the dress lightning quick, and got it to me super fast! The quality is amazing and all of my measurements that I provided is spot on! They did such a superb job and I couldn't be happier! Thank you for being a great seller

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user julier985
Ohio
1 review
2 helpful votes
  • Send Message
February 5th, 2022

Do not order from this company. The dress that I received was beautiful but did not fit. I asked for a return label so I could send it back. I was told that I would have to pay for the return to China! They have a office in CA. I was offered $20 to keep the dress that I can't use. It was a $90 dress. I am very disappointed as most companies will pay for the return via UPS. If you have your heart set on a dress on this website, check Amazon to see if they have it. Returns to Amazon are a breeze! Amazon carries some of the same dresses from AW Bridal. This particular dress wasn't so I ordered it from the them directly.

Thumbnail of user yaelb6
Bangladesh
1 review
1 helpful vote
  • Send Message
October 20th, 2014

Awesome company I need to say. I got a shoes here match for my wedding gown. The simple ivory color shoes with studding on its heel was ultra cool and elegant than I thought it would be. I am not a heels person and this shoe did not make it difficult for me to walk around on my day. I am in love with these shoes. Strudy comfortable classic and the worth for the money. I would recommend it every girl, even if you aren't a heel person, it is rich opulent piece of work. What a little disappointed is the shoes arrived a little delay as they promised

Thumbnail of user nickk36
Bangladesh
2 reviews
4 helpful votes
  • Send Message
November 24th, 2014

I bought a little black dress for my sister's wedding. I have a curvy figure, and the dress flattered my body perfectly, especially the fitted bodice. The simple elegance was most alluring. Its lace and low cut back gave it a sophisticated flair. We accessorized with pearls and silver corsages. The wedding turned out absolutely beautiful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user malloryo
California
1 review
3 helpful votes
  • Send Message
November 11th, 2014

I was hunting for wedding shoes while I found this one. I was a little concerned about buying shoes online and was so worried if they would look the one on the picture, would it suit me blah blah. I was taken aback to see that the shoes were so like the one in the picture and was perfect fit. I am a pencil heel fan, because I am little short. The bow near the toes and ribbon around the ankle line is such a beautiful element about the shoe. The subtle work on the shoes it just the right suit for the wedding gown. I felt the heel was little too much for me, as it started hurting my back and the ribbon on the ankle line unties itself very often. While you can put these two discomforts aside as the shoes makes great a footwear for your big day.

Thumbnail of user mk423
Texas
1 review
0 helpful votes
  • Send Message
February 20th, 2021

The pajamas that I have gotten from them are silky soft and fits well and flattering. The quality is great from the price and customer service was communicative when I had to ask them a couple questions prior to my purchase

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivans33
Latvia
1 review
13 helpful votes
  • Send Message
October 23rd, 2015

I ordered a ball gown on September 28, right before the national holiday week in China. The day after order was placed, Customer service asked me for additional measurements and also for the deadline, which was October 30. The shipping was scheduled for the mid-October, but then on October 15 I received an apology message telling me that my order was left out and it will be completed by October 19. Well, long story short, I received a beautiful gown via DHL just in three days (from China to Northern Europe) and it came nine days before deadline.

Service
Value
Shipping
Quality
Thumbnail of user loks4
Michigan
1 review
2 helpful votes
  • Send Message
April 19th, 2018

Soft, warm and snuggly. These are the things best to describe the plush fleece bathrobe I bought from Awbridal. I enjoy my weekend morning wearing this cozy and warm bathrobe after shower and reading newspaper in the balcony. Size fitted as expected and did not feel heavy as was my last robe.

Thumbnail of user tianat17
Texas
1 review
2 helpful votes
  • Send Message
August 26th, 2021
Verified purchase

I purchased the Lorraine. The day it arrived I tried it on and the straps were wrong. The wedding is too close and so I requested a refund. They do not cover shipping cost and claim that since I would be shipping to China the shipping cost would be over $200 and therefore I should accept $40 instead of a full refund. They even admitted that they sent me the wrong jumpsuit which was custom made for someone else. It is poor quality material, the color isn't as vibrant as the picture, and the fit is odd. All of that wouldn't be as bad if they weren't so awful at customer service.

Tip for consumers:
Don't. Just go to David's Bridal

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyr14
India
1 review
0 helpful votes
  • Send Message
October 30th, 2014

I’m really picky when it comes to dresses, and I usually find it hard to find a dress that I can fall in love with at first sight, but this dress is truly the exception to this rule! At first, I wasn’t able to order it quickly because the website did not have my size, but once they did, they immediately contacted me. After I ordered the dress and it was delivered, I found that there was a problem with the stitching of the hemline, and I had to return the dress. A week later, I received the replacement, and it was perfect.

Thumbnail of user trudys2
India
2 reviews
0 helpful votes
  • Send Message
November 1st, 2014

The white laced umbrella was a great attraction on our wedding and got us compliments from our guests. We purchased it for our bridal shower and it was so adorable on the table it was positioned. Though intially i was worried about the texture and look of the umbrella, on its arrival it proved that I was completely wrong about it. It is laudable for the money and cute thing to cherish I would say.

Thumbnail of user frant18
GB
1 review
1 helpful vote
  • Send Message
September 27th, 2016

As a bridal wear distributor, I was trying out this company. Had bought several saches, of which only 1 was up to standard/quality, and hence had kept it and returned the rest. First of all, they had 'forgotten' to refund me a month later even though the customer service person had confirmed he'd done so. Even then, after the second time, there was quite a bit of hassle if getting the actual refund sorted again. It took more than 1.5 months for the amount to be returned. And when it did, it's less than the amount I had paid. So overall, including returns packaging I had paid a total of almost 30pounds for a sach that didn't even 'wow' as much as what I would have paid just in the shops for a cheaper price and with less hassle!
Never again. And not recommending to any of my buyers,

Thumbnail of user armica.cadet
Canada
1 review
2 helpful votes
  • Send Message
November 23rd, 2023

I bought 8 dresses for my bridesmaids. THE REGINA DRESS and it looked amazing! Same as the picture. Slightly small then usual size tho! The customer service was very kind and helped me a lot.

Tip for consumers:
You can also customize the size to your desire.

Products used:
The Regina Dress in Champagne Color

Service
Value
Shipping
Returns
Quality
Thumbnail of user momto7warriors
Colorado
1 review
1 helpful vote
  • Send Message
September 21st, 2023

I placed my order super excited about my dress but they reached out to me via email asking me to send them my measurements which I didn't want to do because I wasn't sure of the quality of the dress so I responded with a question about returns. They ignored me and then I received a text asking for me to answer the email which again stated that if I wanted a custom measurement I would have to pay extra shipping which I again asked if I could return the dress if I did a custom order and then they sent me an invoice for the $16 even though I did not request to do that. After all the interaction and them not listening to me I just canceled the order and now they are saying it will take 2 to 3 weeks to get my money back! I didn't even buy anything. Run from this company. They don't listen and from other reviews this seems to be a problem.

Service
Returns
Thumbnail of user amandad1438
Massachusetts
1 review
1 helpful vote
  • Send Message
September 20th, 2022

Ordered my dress. Got an email about tailoring it to my measurements. I said no thanks I need it by Oct 1. Today is 9/20. They immediately said no can do we need the time to tailor it so shall we refund you? I said no thanks - I need the dress in hand and I will tailor it. Then they said it will post Oct 15th - is that alright?! Hahahaha am I going crazy or is it them?…

Tip for consumers:
Don’t.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user bellam140
Arkansas
1 review
3 helpful votes
  • Send Message
June 17th, 2023

I am never ordering for this shop again. They CANCELED MY ORDER before the wedding. For my dress! They sent me the wrong size the first time and then the second time they ruined my chances of getting my dress. So upset! Don't order from here!

Thumbnail of user joanb573
Maryland
1 review
3 helpful votes
  • Send Message
November 20th, 2020

DON'T WASTE YOUR MONEY- ordered plus sized mother- of - the bride/groom dress early in July 2020- they were supposed to custom size it- gave them specific measurements-as they requested within two hours of ordering they didn't alter this poorly made dress at all- fit terrible- way too big in top and too long- arrived too late to even attempt getting altered( more than a month late-came within a few days of wedding - delivered to my mailbox with one bag shoved into another- a total wrinkled mess- from WUHAN CHINA! Again no time to alter or even get a thousand wrinkles out- then they want a huge sum of money to ship back to China. In future
I will buy items made in the USA. EXTREMELY DISAPPOINTED

Thumbnail of user maisies1
California
1 review
2 helpful votes
  • Send Message
November 11th, 2014

The veil I got from them is such a beautiful thing that I had ever decided to buy. But absolutely worthy buying: lovely, shining, swanky… perfectly matching my wedding gown!

Thumbnail of user melissat1549
New York
1 review
0 helpful votes
  • Send Message
November 18th, 2023

Dress arrived and was great quality and looked exactly like the photos online. Fit was great. Took a little while to get to me, but they were upfront about that.

Thumbnail of user patiencem1
GB
1 review
4 helpful votes
  • Send Message
September 10th, 2015

Ordered my bridesmaids dresses and they came on time very good quality, everyone was asking where i bought them from. Would recommend to anyone. Order came on time, i wasn't sure at first so i odered 3 dresses wen they came i was impressed so ordered the other 3. Im glad i came across this site. #HAPPYBRIDE#.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

Company Representative

Thumbnail of user ivyc12
Ivy C.

How do I know I can trust these reviews about AW Bridal?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AW Bridal?