• AW Bridal

AW Bridal

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Overview

AW Bridal has a rating of 3.5 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress, and good quality. AW Bridal ranks 3rd among Wedding Planning sites.

  • Service
    55
  • Value
    50
  • Shipping
    50
  • Returns
    41
  • Quality
    47
Positive reviews (last 12 months): 90%
Positive
9
Neutral
0
Negative
1
31
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How would you rate AW Bridal?
Top Positive Review

“Worth It”

kiki l.
7/9/24

I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.

Top Critical Review

“Difficult to work with”

Tracy T.
9/19/23

Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.

Reviews (151)

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customer service (31)
Thumbnail of user teresaw14
India
3 reviews
9 helpful votes
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November 13th, 2014

Every girl needs a naughty little black dress, and I am glad that I was able to find mine on this website!

Thumbnail of user arlenel6
India
1 review
3 helpful votes
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November 13th, 2014

Beautiful dress! Unfortunately it didn't look good on my daughter at all. She is way too pale for a white dress.

Thumbnail of user rebeccam1221
California
1 review
1 helpful vote
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February 7th, 2021

Love this hair piece so much! Has such a great quality and weight to it. The beading on it makes it look so expensive could not be happier!

Products used:
Dresses and hair pieces

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyv127
California
1 review
1 helpful vote
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June 23rd, 2021

I bought a men's tungsten ring. It is comfortable and fits perfectly. It stands to the elements of nature and looks like new after rugged use.

Products used:
AW Men’s Tungsten Ring

Service
Value
Shipping
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Quality
Thumbnail of user phuongp11
Texas
1 review
1 helpful vote
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June 9th, 2021

Great and honest company i have ever worked with. They have the best customer. Responding super fast when I need help. Thank you so much!

Service
Value
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Quality
Thumbnail of user alicem640
Delaware
1 review
0 helpful votes
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March 4th, 2022

The dress came in sooner than expected. Overall very pleased with the dress. Customer service was excellent. One person found this helpful

Tip for consumers:
Great seller

Products used:
bridesmaid dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user gennal
Illinois
1 review
12 helpful votes
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May 26th, 2015

I ordered a dress from this site, and paid for a "rush service" as well as expedited shipping. Upon logging into my account several weeks later I discovered that my order was "waiting on payment." I double checked with my bank and they confirmed payment had cleared via Paypal. I contacted TopWeddings to express my concern and they repeatly told me that they had not received payment. I sent them screenshots of the cleared transaction from my bank as well as the confirmation numbers from PayPal. I told them that I then wanted to cancel my order since the dress wasn't being worked on and would not be done in time. I was once again told that they had not received payment. I posted a review detailing this on their website as well as the fact that the customer service rep was extremely unhelpful and that she had only contacted me between midnight and 4am. The next day I got an email saying they had started processing my order and "would I kindly remove my review from their site." I once again expressed my displeasure with their service and stated again that I wanted my order canceled and money refunded. They have since deleted my review on their website.

Thumbnail of user anar360
New Jersey
1 review
0 helpful votes
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February 22nd, 2021

I like the robe is nice silky and smooth is great for bed time or any occasion I want to use it when I got on vacation

Products used:
Robe

Service
Value
Shipping
Returns
Quality
Thumbnail of user cajann73
New York
1 review
4 helpful votes
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April 7th, 2023

I never received an email notification to confirm my purchase. I called one night to confirm that they received my order. Somebody answered like they were at home not at a business. The lady asked me for my email. She couldn't understand me so she gave me her email when I tried to send her an email with my email address on it I was blocked. The next day I tried calling there was no answer. I tried two times, then I tried two more times the next day after that, the phone rang and then went busy. I called PayPal and they sent an email saying I wanted to cancel my order. I also sent an email explaining to them I was unhappy with their service and I did not want my purchase any longer, I got a message saying they cannot receive any emails and the mailbox was full. They never responded to PayPal's notice. However, when PayPal turned it into a claim, they responded that they sent it to me already. The dress looks nothing like what I ordered. I don't think alterations were even done. The dress is supposed to be tea length and it goes all the way to my ankles and the sleeves are supposed to be three-quarter length and they go all the way down to my wrist, it's too big and I was supposed to wear this to my sons wedding, PayPal escalated the order from a claim into item not as purchased. When I opened up an account through AW bridal, I looked at my purchases and there was nothing there. That's where I got suspicious.When I looked up my purchase with my confirmation # the website said I did not have any purchases. I tried to do a review on their website and it says I have not purchased anything from their company, so I couldn't leave a review. PayPal is trying to get my money back but we will see. Do not trust this company for your wedding your son or daughter's wedding or anything else. You will be disappointed.

Thumbnail of user nathanm730
Illinois
2 reviews
0 helpful votes
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February 11th, 2023

I dont have complaints really all was good, my costume, my bride and just my wedding thanks a lot for all the hel you gave us

Tip for consumers:
the agreement

Products used:
costume and cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyp29
India
1 review
1 helpful vote
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November 15th, 2014

Customer service is very warm and fast for responding. Of course, dress is good enough to match their service. Highly recommended!

Thumbnail of user linhn60
California
1 review
0 helpful votes
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February 25th, 2021

This robe is beautiful. I got the pink and its the sweetest color. Quality is great, fabric feels so soft. Fits true to size. I recommend this brand.

Thumbnail of user sharpiec
California
1 review
0 helpful votes
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June 29th, 2021

Received the package quickly with fast shipping. The quality of the item was good too, will buy again!

Thumbnail of user kanikav2
Virginia
1 review
0 helpful votes
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June 15th, 2021

I loved the quality of the products they have...
Its one of the best and fine quality
N there customer service is Awesome

Thumbnail of user deeh175
New Jersey
1 review
0 helpful votes
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February 21st, 2021

The bridal rope is very beautiful and the material is soft and excellent. Overall a cute purchase and worth the money

Service
Value
Shipping
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Thumbnail of user priyanshij1
California
1 review
0 helpful votes
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February 20th, 2021

I got two of these hairclips and they are just like in the picture. I and my friends loved them totally

Products used:
Bridal Hairclips

Service
Value
Shipping
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Quality
Thumbnail of user cherylw17
India
1 review
2 helpful votes
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November 14th, 2014

I like the site, like the dress. I just like it. It was perfet. I like the color and the texture. The only think is that it was a litter big long

Thumbnail of user furlongj
GB
30 reviews
124 helpful votes
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July 27th, 2015

Great place to buy wedding items and more.The employees treat you nice, the merchandise is great.

Thumbnail of user roxanag
India
1 review
1 helpful vote
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November 13th, 2014

The dress is wonderfull, more beautiful than the picture! Thank you very much! I'm happy:-)

Thumbnail of user stevenc64
Netherlands
2 reviews
4 helpful votes
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January 30th, 2015

I got countless compliments on how elegant my dress was. Love it!

Thumbnail of user lindaj42
GB
1 review
0 helpful votes
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May 5th, 2015

Shipping/delivery was very quick, with good customer services via email

Thumbnail of user susanned6
Germany
1 review
9 helpful votes
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June 5th, 2016

Wir waren auf der Suche nach einem Abiballkleid, dass sonst niemand auf dem Ball trägt. Also fiel die Wahl auf einen Onlineshop. Bei TopWedding haben wir eine tolle Auswahl gefunden, auch der Kundendienst ist sehr nett und zuvorkommend.
Das Kleid war nach 10 Tagen da und passt optimal. Es sieht aus, wie auf den Fotos der Webseite.
Wer ein tolle Kleid für die Hochzeit oder zu besonderen Anlässen sucht, sollte hier unbedingt mal vorbeischauen. Auch die Preise sind wirklich gut.

Service
Value
Shipping
Quality
Thumbnail of user sarahf59
Germany
1 review
0 helpful votes
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September 6th, 2015

Überzeugt vom Service. Tolles Kleid, toller Kontakt bei fragen

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From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

Company Representative

Thumbnail of user ivyc12
Ivy C.

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