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AW Bridal

How would you rate AW Bridal?
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India
1 review
3 helpful votes
Follow Arlene L.
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Beautiful dress!
November 13, 2014

Beautiful dress! Unfortunately it didn't look good on my daughter at all. She is way too pale for a white dress.

Date of experience: November 13, 2014
California
1 review
1 helpful vote
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Love it!
February 7, 2021

Love this hair piece so much! Has such a great quality and weight to it. The beading on it makes it look so expensive could not be happier!

Date of experience: February 5, 2021
California
1 review
1 helpful vote
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I bought a men's tungsten ring. It is comfortable and fits perfectly. It stands to the elements of nature and looks like new after rugged use.

Date of experience: June 22, 2021
Texas
1 review
1 helpful vote
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Great company
June 9, 2021

Great and honest company i have ever worked with. They have the best customer. Responding super fast when I need help. Thank you so much!

Date of experience: June 7, 2021
Delaware
1 review
0 helpful votes
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The dress came in sooner than expected. Overall very pleased with the dress. Customer service was excellent. One person found this helpful

Date of experience: March 3, 2022
Illinois
1 review
12 helpful votes
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Horrible Service
May 26, 2015

I ordered a dress from this site, and paid for a "rush service" as well as expedited shipping. Upon logging into my account several weeks later I discovered that my order was "waiting on payment." I double checked with my bank and they confirmed payment had cleared via Paypal. I contacted TopWeddings to express my concern and they repeatly told me that they had not received payment. I sent them screenshots of the cleared transaction from my bank as well as the confirmation numbers from PayPal. I told them that I then wanted to cancel my order since the dress wasn't being worked on and would not be done in time. I was once again told that they had not received payment. I posted a review detailing this on their website as well as the fact that the customer service rep was extremely unhelpful and that she had only contacted me between midnight and 4am. The next day I got an email saying they had started processing my order and "would I kindly remove my review from their site." I once again expressed my displeasure with their service and stated again that I wanted my order canceled and money refunded. They have since deleted my review on their website.

Date of experience: May 26, 2015
New Jersey
1 review
0 helpful votes
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Good
February 22, 2021

I like the robe is nice silky and smooth is great for bed time or any occasion I want to use it when I got on vacation

Date of experience: February 20, 2021
New York
1 review
4 helpful votes
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Aw bridal is a joke
April 7, 2023

I never received an email notification to confirm my purchase. I called one night to confirm that they received my order. Somebody answered like they were at home not at a business. The lady asked me for my email. She couldn't understand me so she gave me her email when I tried to send her an email with my email address on it I was blocked. The next day I tried calling there was no answer. I tried two times, then I tried two more times the next day after that, the phone rang and then went busy. I called PayPal and they sent an email saying I wanted to cancel my order. I also sent an email explaining to them I was unhappy with their service and I did not want my purchase any longer, I got a message saying they cannot receive any emails and the mailbox was full. They never responded to PayPal's notice. However, when PayPal turned it into a claim, they responded that they sent it to me already. The dress looks nothing like what I ordered. I don't think alterations were even done. The dress is supposed to be tea length and it goes all the way to my ankles and the sleeves are supposed to be three-quarter length and they go all the way down to my wrist, it's too big and I was supposed to wear this to my sons wedding, PayPal escalated the order from a claim into item not as purchased. When I opened up an account through AW bridal, I looked at my purchases and there was nothing there. That's where I got suspicious.When I looked up my purchase with my confirmation # the website said I did not have any purchases. I tried to do a review on their website and it says I have not purchased anything from their company, so I couldn't leave a review. PayPal is trying to get my money back but we will see. Do not trust this company for your wedding your son or daughter's wedding or anything else. You will be disappointed.

Date of experience: April 7, 2023
Illinois
2 reviews
0 helpful votes
Follow Nathan M.
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I dont have complaints really all was good, my costume, my bride and just my wedding thanks a lot for all the hel you gave us

Date of experience: February 9, 2023
India
1 review
1 helpful vote
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Customer service is very warm and fast for responding. Of course, dress is good enough to match their service. Highly recommended!

Date of experience: November 15, 2014

Overview

AW Bridal has a rating of 4 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress and good quality. AW Bridal ranks 2nd among Wedding Planning sites.

service
62
value
56
shipping
57
returns
44
quality
54
This company does not typically respond to reviews
+32