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AZAZIE has a rating of 3.4 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. AZAZIE ranks 25th among Wedding Dresses sites.
This company responds to reviews on average within 10 hours
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
Do not order from Azazie. My sister ordered three try on dresses and she got an error message with her credit card. She tried a couple of times and then my mother gave her a credit card to use. The order went through, but then my mother got an email with the following message (slightly paraphrased): "We regret to inform you that your recent order has been cancelled. To ensure the security of all our customers, we have stringent fraud detection measures in place. After a thorough review, we found the transaction associated with your order did not meet our security criteria. If you believe this cancellation is in error, please do not hesitate to contact us" We assumed that this was some basic automatic check and all would be cleared up with a simple email or a phone call. She had recently moved to a different state and we had waited to place the order until she moved, so it would get delivered to her new address. So it follows that some automatic check found no purchases associated with her credit card in the new state. I assume that's why they refused her credit card - I don't know why they canceled her order after allowing my mothers credit card to go through. The chat help person said that a supervisor was required and that it wouldn't be until after the weekend. We were under somewhat of a time crunch, so I just tried to order the dresses on my credit card but I found that I could not even complete the order - before I even finished checking out, I got a pop up that said "This account closed due to unusual activity." I assumed it would be just like when your credit card algo flags something odd (my sister had just gotten a new job and moved a few states over) and would be resolved with a simple phone call. We got an email back saying that they reviewed the issue, but decided to keep the account blocked. My mother is in her mid 70s now and was trying to help me out by taking something off of my plate, so I had assumed that this course of events was a result of her getting some information wrong. Again, I assumed it would be resolved with a simple phone call. I got on the phone with Azazie customer service, explained to a very nice person, and was totally assured that I would receive a call by a supervisor within the next 24 hours. The same thing happened the next day. And the next day. And the next day. It took a week to get someone on the phone. Her grand plan? "Well, YOUR account isn't suspended, so you can order the try on dresses to yourself and then ship them to her! You just can't have them sent to her address." Ma'am, that isn't a solution, I thought of that last week. Also it makes zero sense. You are basically admitting to me over the phone that you have no problem with dresses purchased with my credit card going to that address. I went round and round with her. She said the address was permanently blocked. I told her that my sister won't live there forever, what about the poor soul who moves in after her? No answer for that. She said that we got blocked because my attempts were made with multiple credit cards. Well, obviously. They wouldn't accept my sisters card, so the next obvious thing to do is to try another card. I asked her what I should tell my friends to do if a card gets rejected, if they don't want their addresses blocked for life. No answer for that. In exasperation, I asked if this was because my sister is poor. Her credit is fine, but she's very low income.
I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.
Date of experience: March 18, 2022
For the price that was paid, not good.
Thankfully with my custom measurements my dress was made to the correct size and my dress was wearable (as a bridesmaid), but it still didn't look good on and the front part of the dress was botched by their seamstresses. The sewing was sloppy. There should be an option to get bra pads sewn in or not. The bra pads were horrible and were going in different directions bc of the way they were sewn into the dress and when I cut them out, it still look bad. Who has time to run to another alteration when you already ordered a CUSTOM dress?
My dress was thrown in a box and wrinkled when arrived. The first dress i ordered didnt come thrown in a box & wrinkled but my custom sized one did.
CHECK YOUR BODY'S MEASUREMENTS before ordering bc they have a restock fee and it is absolutely ridiculous. Its how they stay in business I assume.
I went ahead and wore the dress, but it wasnt the best for these prices. Definitely wouldnt bother ordering a wedding dress here. Save yourself a headache. If you really want to look nice, go local and pay a few dollars more for better quality. Grab a dress that you can wear more than once,
Products used:
bridesmaid dress - rylee
Date of experience: January 4, 2024
I will be ordering my mother of the groom dress from Azazie. The try-on at home feature is great so you can try on several different dresses and sizes to find the perfect dress and fit. It's also nice they do custom sizing at no extra cost since I'm in between sizes. Can't wait to show off my beautiful dress at the wedding!
Date of experience: June 7, 2022
Hello Anne,
Thank you for sharing your experience. We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.
I love using azazie when picking out the bridesmaid dress for my sisters wedding! I loved how you could sort the dresses by style and how they were made. It made buying the dress a little easier would definitely recommend.
Date of experience: July 5, 2022
I just wrote another raving review about the online process of ordering with Azazie.
We first did the try it out, no cost buying as we found out that when you customize you cannot return the dress. The trial dress got delivered within 48 hours! After we saw how nice the fabric, color and fit was, we returned the trial dress and that was the easiest part. You follow the directions and drop it off at one of the recommended UPS authorized dealer. Then we went online and re-bought the dress "customized" because now we have the proper dimensions my daughter wanted. They promised it 2-4 weeks towards the end of the month so I made sure we had time for that, but it came 10 days earlier with the dimensions just right! Best of all, the customization was free, and the buying, returning and buying again process was effortless! Azazie, we hope to return next year for my daughter's Senior Prom :) THANK YOU for a great hassle-free prom dress shopping!
Tip for consumers:
Great quality prom dress!
Products used:
Prom Dress
Date of experience: April 20, 2023
Hello Mary, thank you so much for sharing your experience. We appreciate you taking time out of your busy day to do so. So happy we could met your expectations and hope we can do the same for your daughter and her prom. Have a wonderful day.
Azazie is such a wonderful company. They have beautiful products, fast shipping, and the option to customize your dress. This company has amazing customer service. I have tried on a few dresses from their try-on line and it was an amazing feature. It was a cheap way to make sure you love your dress before buying it. I will never buy a bridesmaid dress from any other company. I love this company.
Products used:
Try on dresses
Date of experience: March 23, 2022
Thank you Gaby, we love you too! Thank you for sharing your experience and can't wait to wow you again. Have a wonderful day!
I bought a Mother of the Bride Dress for my daughters wedding. I was taken by the beautiful workmanship of the dress. It's a gorgeous gown. I was extremely impressed and went back to look at other dresses. I chose one I'll wear in Vegas, although I just bought it because I fell in love with it. Highly recommend this website. Quality items sold here. Price is excellent.
Tip for consumers:
My daughter set up a "dressing room" to get me started. It was very helpful. Don't be afraid to chat with the assistant.
Products used:
I wore a Mother of the Bride dress in Mulberry. I bought and am planning to wear a blue all occasion dress.
Date of experience: July 14, 2022
Hello Kasey, thank you so much for taking the time to share your experience and providing the beautiful photos! Have a wonderful day.
After dealing with an online site that sent me a terrible dress that was too small, and took my money while refusing to give me a refund, I found Azazie.
Azazie.com has lots of style and color options, which was perfect since I was a bridesmaid in a purple ombre wedding. I needed a floor-length dress in a specific shade of purple in a short enough amount of time to have any alterations done.
Not only does azazie have a clearance section (where I got my dress) that offers $35 dresses, but they are well-made and true to the picture. Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site).
I ended up buying another dress from Azazie, and recommend them to anyone who needs a good dress.
Tip for consumers:
Shop by dress style, color, or even shipping time
Date of experience: April 8, 2016
After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.
Pro tip: They have a whole section of dresses that have pockets!
Date of experience: April 10, 2019
I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!
Tip for consumers:
Just remember that you can get custom sizes based on your measurements. Custom dresses you're unable to return; however, you can order one of their premade sizes and those can be returned. I've always done custom and they've always come out perfectly.
There is also a try-on at home option. They send up to three dresses to you to try on at home.
Products used:
I have ordered 3 bridesmaids dresses and my wedding dress from here
Date of experience: July 8, 2022
My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.
Tip for consumers:
Make sure you measure yourself before ordering a dress to try on. You might need a smaller or larger size if you don’t measure.
Products used:
Dresses
Date of experience: March 20, 2022
Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!
Azazie did a wonderful job on my bridesmaid dresses. We received them in about 4 weeks and were impressed by the quality. I ordered a dress from Bjs Bridal and received the wrong color and counterfeit fabric. When I reached out to Bjs Bridal for a return they did not reply to any of my requests. Avoid them at all costs.
Thank goodness for Azazie! They saved the day.
Date of experience: August 10, 2021
Hello Allison, we are sorry to hear about your experience before Azazie but thank you for the wonderful review. We are so happy we could be part of your event and again thank you for the kind words. Have a wonderful day!
Very easy and convenient way of buying special occasions gowns. It eliminates the hassle of driving to several places to try on gowns as you can do it at the comfort of your home. The selection of styles are amazing and true to size. The prices are affordable especially when you want your sizes customized. Loved it!
Products used:
Belladonna Dress
Date of experience: April 15, 2022
I was hesitant at first due to there not being a try on option since the dress was so new, but I'm glad I did.
The dress arrived a few days early, which I was happy with. The sleeves are a little tight at the shoulders, but I have broad shoulders so that's not Azazies fault, though shoulder width options for custom sizing would be nice. The bust is also a bit loose, but not a big deal, it can be altered.
Otherwise the dress is perfect. I'd definitely order a custom dress from Azazie again.
Tip for consumers:
Take measurements very carefully and expect there to be some alterations needed.
Products used:
I bought a wedding dress, 2 Bridesmaid dresses and 4 ties. I focused more on the wedding dress buying experience though.
*I selected not sure on refund policy as it depends on the product.
Date of experience: April 17, 2022
Just received the dress I ordered from Azazie. I did the custom measurements, which is a free option. The dress arrived two weeks before it was scheduled, it fits like a glove. You are warned by the company that you may need to have adjustments made but this will not be required for this dress.
I will also share that when I was about to this order I did a live chat and Brandi was very helpful and knowledgeable about the system for measuring.
Date of experience: November 1, 2022
Hello Cheryl, thank you so much for taking the time to write such a wonderful review and sharing the photograph. You wear it well and look amazing. I will also be sure to share your feedback with Brandi. Have a wonderful day!
My friend is getting married in December. Each girl got to pick their own dress. We ordered custom fitting and mine barely hits my ankles. It is way to big in the chest. I'm happy to alter my dress but I don't have enough fabric to make the adjustments (like adding length to a skirt). I tried to talk with them about a possible error in making my dress. It has taken three months for them to "quality check" my dress. I have four months. The dress feels cheap. I was really looking forward to ordering from here since you usually hear good things but the more I look into reviews - the more I notice this is a repeating issue. Maybe you will be one of the many with no problems but I would say ordering here is definitely a risk. I will not be getting dresses here for my wedding. No one should have to jump through the hoops their quality team makes you jump through. Even though customer service people here are nice (shout out to Holly).
Date of experience: August 10, 2022
Hello Ann, We are sorry that your dress wasn't fitting to expectations. We take quality issues very seriously and never want a dress to arrive in poor condition. I have found your ticket and escalated to our Customer Service team. I recognize that we have asked for a lot of information already and the reason for this is that we're a completely online company and getting these visuals is the best way for us to determine the issue and get you taken care of in a timely manner. But to better help you, a supervisor will reach out through your ticket to make this right. Thank you Azazie Management
The quality of these dresses are amazing and so beautiful. I was hesitant at first to order a try on dress and when it finally arrived, I was shocked. I placed an order for a wedding dress that same day and I can not wait to get it and wear it on my big day!
Products used:
Devonna BG Wedding dress.
Date of experience: March 28, 2022
Hello Elena,
We thank you for that wonderful review. We are happy you gave us a chance to prove ourselves. It's understandable many brides and bridesmaids hesitate as we are online only which keep our costs low but does not impact our quality. We wish you a wonderful event. Thank you Azazie Management.
One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.
Tip for consumers:
Do NOT buy dresses at different times or you could end up with different colors for all your bridesmaids
Products used:
Bought bridesmaid dresses that are no longer usable
Date of experience: January 24, 2023
Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.
I recently got a dress for a wedding I am in and I am nursing. I loved that I was able to select through a TON of options to find nursing friendly ones. Also when the dresses came they were all well made and the material (I chose chiffon was great). Lastly - there's lots of options with pockets too, a big plus for a nursing mom!
Products used:
I did the try-on service as well as purchased a dress after the try-on.
Date of experience: July 20, 2022
I loved getting my bridesmaid dress from Azazie! I found their sizing chart super helpful and my dress didn't require much for alterations. The dress was super comfy and I got lots of compliments on it!
Tip for consumers:
Read reviews for the dress you’re looking at. A lot of reviews have a lot of practical information that I found helpful before deciding on a dress
Products used:
Bridesmaid dress
Date of experience: December 20, 2022
Thank you for the wonderful review Hannah and the beautiful photo. Have a great day!
I bought a bridesmaids dress and inspected it upon arrival as suggested by the company. However when I went to go get it altered the seamstress noticed that the seam near the slit was ripped underneath and it made the dress look punchy. It's not some thing that I would've been able to say myself. I thought the dress looks fancy because it needed to be altered but the seamstress was going to charge me to fix it. I contacted Azazie and they said because I didn't contact them within 30 days there was nothing they could do. I understand that's their policy but I did inspect the dress and then was informed that it was damaged and now I can't wear it and they won't do anything to rectify it. I tried to call customer service but every time I called the call drops and I'm not even able to reach them. I'm going to have to buy a whole new dress in a different style because this was so poorly made. How do you send a damaged dress?
Tip for consumers:
Have you just looked at by a seamstress as soon as you get it or avoid buying from this company altogether
Products used:
Bridesmaids dress
Date of experience: July 18, 2022
Hello Jennifer,
Thank you for your feedback. We would like to look into this more as there have been instances where a seamstresses fabricated issues in an effort to increase expenses as the internals of special occasion dresses are not as beautiful as the outside. We are having one of our top Stylists reach out to you to discuss options we have and to confirm if there are any issues that need addressing. Thank you, Azazie Management.
Azazie processed the wrong refund amount, thus, shorting me money. "Customer service" refused to acknowledge the wrong refund amount. I will never shop with Azazie again. Do not support this company that is willing to swindle their customers.
Date of experience: February 3, 2021
Hello Vandy, I am sorry for the confusion. As the support team tried to explain, shipping costs are not refunded. You were refunded the correct amount, your item cost plus tax. Our return policy clearly state shipping is not refunded if an item is returned https://support.azazie.com/hc/en-us/articles/115005951206-What-is-your-return-policy-
I am so happy to have found a site that let's you try on a dress before you buy it. For just a small fee, you can try the dress on. Everything they send you is set up for you to send back. Just drop it off to the nearest FedEx drop off. Perfect to say yes yo your perfect dress!
Products used:
Wedding dress
Date of experience: June 15, 2022
Hello Yumi, thank you for taking the time to share your experience. We are so happy to hear you were able to utilize our Try On program and find a dress you love. Best wishes, Azazie Management.
I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!
Products used:
Dresses
Date of experience: September 14, 2022
Thank you for taking the time to write this wonderful review Lexi. We are happy to hear the brides chose us and even happier you were excited about it :)
I have never ordered from Azazie before and my experience with their customer service has been stellar. I have had a lot of questions and have gone back-and-forth with the reps and each one has provided excellent and informative service. I have tried on seven dresses at home and the quality for all was amazing. I was pleasantly surprised.
Date of experience: April 14, 2022
Hello Treva, thank you for sharing your experience. We really appreciate you taking the time to do so and so call out our customer service team who works hard to provide you a great experience. We hope you have a wonderful day and thank you!
Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.