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AZAZIE has a rating of 3.4 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. AZAZIE ranks 25th among Wedding Dresses sites.
This company responds to reviews on average within 10 hours
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
Do not order from Azazie. My sister ordered three try on dresses and she got an error message with her credit card. She tried a couple of times and then my mother gave her a credit card to use. The order went through, but then my mother got an email with the following message (slightly paraphrased): "We regret to inform you that your recent order has been cancelled. To ensure the security of all our customers, we have stringent fraud detection measures in place. After a thorough review, we found the transaction associated with your order did not meet our security criteria. If you believe this cancellation is in error, please do not hesitate to contact us" We assumed that this was some basic automatic check and all would be cleared up with a simple email or a phone call. She had recently moved to a different state and we had waited to place the order until she moved, so it would get delivered to her new address. So it follows that some automatic check found no purchases associated with her credit card in the new state. I assume that's why they refused her credit card - I don't know why they canceled her order after allowing my mothers credit card to go through. The chat help person said that a supervisor was required and that it wouldn't be until after the weekend. We were under somewhat of a time crunch, so I just tried to order the dresses on my credit card but I found that I could not even complete the order - before I even finished checking out, I got a pop up that said "This account closed due to unusual activity." I assumed it would be just like when your credit card algo flags something odd (my sister had just gotten a new job and moved a few states over) and would be resolved with a simple phone call. We got an email back saying that they reviewed the issue, but decided to keep the account blocked. My mother is in her mid 70s now and was trying to help me out by taking something off of my plate, so I had assumed that this course of events was a result of her getting some information wrong. Again, I assumed it would be resolved with a simple phone call. I got on the phone with Azazie customer service, explained to a very nice person, and was totally assured that I would receive a call by a supervisor within the next 24 hours. The same thing happened the next day. And the next day. And the next day. It took a week to get someone on the phone. Her grand plan? "Well, YOUR account isn't suspended, so you can order the try on dresses to yourself and then ship them to her! You just can't have them sent to her address." Ma'am, that isn't a solution, I thought of that last week. Also it makes zero sense. You are basically admitting to me over the phone that you have no problem with dresses purchased with my credit card going to that address. I went round and round with her. She said the address was permanently blocked. I told her that my sister won't live there forever, what about the poor soul who moves in after her? No answer for that. She said that we got blocked because my attempts were made with multiple credit cards. Well, obviously. They wouldn't accept my sisters card, so the next obvious thing to do is to try another card. I asked her what I should tell my friends to do if a card gets rejected, if they don't want their addresses blocked for life. No answer for that. In exasperation, I asked if this was because my sister is poor. Her credit is fine, but she's very low income.
My sister ordered her dress here and I saw how quality and beautiful the dress is. I am actually looking at their website now and wanted to surprise my fiance.
Date of experience: March 15, 2021
I was recently in a wedding where the bride just said what color she wanted and floor length. My seamstress had recommended Azazie. I did order from other companies but really wasn't happy with them. I did the try on at home option to find which I liked on me the best, which I absolutely loved that they had that option! I actually went with a dress I didn't think I'd end up going with, and my favorite upon ordering the try on was actually my least favorite on. I decided to order a custom size so hemming, if needing any would not be extensive. I figured it would be best as the wedding and the seamstress I wanted to use was in my home state, and I live a good 15 hours away from there. I contacted my seamstress and kept her updated on when I'd be home and everything the entire process so she could fit me in. Thankfully I picked a dress that was a corset back in case I fluctuated in weight, and I'm happy I did! I only had to have a few very minor alterations, and really wouldn't say I needed them, but the seamstress and I decided it would look better if we did this. The dress looked beautiful and I felt comfortable in it. I was told by many I had the best dress and I'd have to say that's because it was good quality, for really a pretty fair price. It was a pretty easy process for me and I was happy with the outcome. I know it's not the best photo. We have not gotten any of the photos from the wedding back. And I didn't keep my phone on me for selfies. The only downfall was no pockets in this dress but I won't let that break my thoughts on it.
Products used:
Bridesmaid dress
Date of experience: May 9, 2023
The fabric and quality were great. The fit was true to size. I should have ordered my size but instead I ordered up, my mistake. The over all fit and comfort of the dress was great.
Products used:
Dresses
Date of experience: February 12, 2023
Hello Dawn., thank you for taking the time to leave your wonderful review. We're so happy you chose Azazie and you loved your dress. Wishing you all the best.
Two scenarios bring me to this review. One, I was a bridesmaids and wore a dress from here. Two, I was a bride to be who ordered swatches from here. Scenario 1: many bridesmaids in the party had problems with the top half of the dresses ordered from here. Their sizes are so disproportionate, not accounting for boobs, rib cages, and shoulders.
Scenario 2: I wanted to give Azazie the benefit of the doubt. People seem to have good experiences here maybe it's cuz they don't really do well with certain dresses? Well I ordered 10 swatches from here which was mailed to an old address I had on file. That apartment complex sent it back and I was told they won't be able to find it again when I asked if I could get it sent to my updated address. I was only given a 10% discount for next purchase, truly just incredibly sad. I paid 22$ for swatches because I was indecisive of what color I wanted. And the package can't be traced back? I've received replacements for far more. Well that's 8 bridesmaids who would have gotten their dresses here, for a stupid situation that shouldn't be a thing. This experience showed me how I don't want to shop here at all. And should have just stuck with avoiding it rather than waste 22 dollars on swatches they couldn't remail RIDICULOUS
Date of experience: December 22, 2021
Hello Eula, we are sorry you used the wrong address and the Swatches were delivered to that address. The agent, who is new, was simply following procedure and since everything was done correctly, except for you using the incorrect address, they thought they were doing what they should. However, I see the management team has reached out to you to discuss options and possibly remedy the situation. We have not seen a reply but if you work with the manager I'm sure she can help improve upon the experience. Thank you, Azazie Management.
It's super comfortable and love the material I went with an A4 a size smaller than most of my measurements and it fits amazingly!
Tip for consumers:
I got the try at home dress before getting the actual dress I would highly recommend using this feature as it is how I found out I need to use a size smaller in the dress.
Products used:
Dress
Date of experience: March 12, 2023
Thank you for sharing your feedback Shannon. We appreciate you taking the time to do so and love to hear how much you loved the dress.
My experience with azazie has been the best. Easy to order, fast delivery. Easy return. Everything is just super smooth
Products used:
Swatches
Date of experience: March 12, 2023
Hello Alicia, thank you for sharing your feedback and the beautiful images. We appreciate your support and the time you took to leave the review. Have a wonderful day!
I found an okay dress (after trying on 6) for an okay price for my cousins wedding. The try on dresses cost $10 each, but can get 3 for $20. Returning them was a hassle. I don't understand why they don't just come with a return label. Trying to contact someone is a joke. I had to wait 90 mins to talk to someone and they hung up. I eventually figured out how to get a return label. I thought we would get a percentage off the dress, but that was only if you purchased the try on dress (I needed a different color). I took measurements to order a custom size but decided to go with a size up because the measurements seems off based on how the dress fit. I'm a bit worried it's not going to fit right, but hey at least I can return that. Again I tried to contact someone but no help whay so ever. Now I have to hope they send me labels and the trynins make it to them in time for me to not get charged for all 6 dresses. I swear if my cousin would have let me order from Amazon, I would have a better dress for a cheaper price without all thebhasstle.
Products used:
Dress deandrea
Date of experience: July 12, 2023
Hello Katie, it appears there was some confusion as you placed two separate orders with two separate emails. We also could not find any records of your calling us with the numbers on file. However we do see your email was responded to within 2 hours of receiving it and a return label provided. We are having a supervisor reach out as well to help you through the process. We thank you for your patience as we contact you to clarify the next steps.
Check out Azazie for your dress! They are affordable, hang hundreds of styles and colors so everyone got to choose what they were comfortable in.
Date of experience: September 25, 2021
It was absolutely great fit and arrived earlier than date provided. Material and flow of dress is exactly as shown in photos.
Date of experience: April 20, 2022
Thank you for sharing AR, we always appreciate feedback and are so happy to hear you have a lovely experience. Best wishes!
My bridesmaids all live in different states and we used azazie for dresses! It was super easy for everyone.
Products used:
Bridesmaid dresses and accessories.
Date of experience: June 4, 2021
Loved all my try-on dresses and varying styles! My seamstress friend told me she loves Azazie too! Love!
Products used:
Try on dresses
Date of experience: February 3, 2023
Thank you for taking the time to write the kind review Kayla. We do have a lot of great colors :) We wish you all the best.
I told about you guys to a friend of mine who was desperate for a brides maids dress code and you totally saved the day!
Date of experience: December 6, 2019
I chose the option of trying on up to 3 dresses for $10 each. By doing this I found the perfect dress.
Date of experience: August 21, 2022
Thank you for sharing your feedback Kelly! So happy to hear you found the perfect dress.
Paid $30 for expedited shipping. Still waited 4 weeks for the dress and it arrived with stains on it! Horrible run around with customer service! You
Tip for consumers:
Do the try on option. Safest bet.
Products used:
Nothing
Date of experience: May 24, 2022
Hello Regine, I have found your ticket and working with the team. Normally I side with my team as they usually go above and beyond but in this case we dropped the ball and am working with the Supervisors to make this right. You will receive an update today.
I bought 2 dresses they fit perfect. Had so many compliments on both dresses.
Ordering them was very easy and delivery was on time.
Products used:
Mother of the bride dresses
Date of experience: September 12, 2022
I hope they fix their service and have more dress that they can offer for their customers. Thank you.
Date of experience: March 8, 2021
Hello Czayn,
We are in our busy season so our Try-at Home selection is a bit low. But we have been meeting with our production team to improve our stock and reviewing Out of Stock requests to backfill accordingly. Those that signed up to be notified will be when the selected dress is back in stock. Thank you for your feedback.
I absolutely love azazie
Great prices, love all the different colors and styles to choose from. Have made many purchases from azazie
Date of experience: February 16, 2023
Thank you for sharing your feedback Keyla, we appreciate you taking the time to write your review. All the best!
Poor customer support. I expected better service. I won't contact the Azazie again(( Improve your service please.
Date of experience: January 24, 2021
Hello Loren, I'm so sorry you feel that way. I sent a private message hoping you could please provide some details as to the issue you experienced. With those details I could look into the issue further. Regards, Azazie Management.
Very timely delivery and great return process. Easy and convenient. Many great dresses and great customer service.
Tip for consumers:
You don’t get your money back when returning the trial dresses
Products used:
2 dresses
Date of experience: March 21, 2022
Absolutely love my dress. Shipped on time and fits me perfectly. Would definitely recommend azazie for all bridesmaids dresses!
Date of experience: October 22, 2022
That is wonderful to hear McKayla. Thank you for sharing your experience. Have a wonderful day.
Their bridesmaid dresses are at affordable prices. Azazie was definitely the most convenient way to go!
Date of experience: May 16, 2021
Happy that have chosen azazie this time and never regreted. Def gonna be back wit my next order. Thnaks
Date of experience: April 19, 2022
Muy bonitos los trajes y excelente trabajo. Son de muy buena calidad. Me gusto todo lo trabajado y el tiempo de entrega fue razonable.
Tip for consumers:
Tener siempre el dinero en mano y las medidas exactas si van a comprar trajes para damas de bodas.
Products used:
Dresees
Date of experience: September 12, 2022
Hello Kyla, thank you so much for sharing your wonderfully detailed review and beautiful photo. Thank you for taking the time to do so and using Azazie. Have a wonderful day!