- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
AZAZIE has a rating of 3.4 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. AZAZIE ranks 25th among Wedding Dresses sites.
This company responds to reviews on average within 10 hours
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
Do not order from Azazie. My sister ordered three try on dresses and she got an error message with her credit card. She tried a couple of times and then my mother gave her a credit card to use. The order went through, but then my mother got an email with the following message (slightly paraphrased): "We regret to inform you that your recent order has been cancelled. To ensure the security of all our customers, we have stringent fraud detection measures in place. After a thorough review, we found the transaction associated with your order did not meet our security criteria. If you believe this cancellation is in error, please do not hesitate to contact us" We assumed that this was some basic automatic check and all would be cleared up with a simple email or a phone call. She had recently moved to a different state and we had waited to place the order until she moved, so it would get delivered to her new address. So it follows that some automatic check found no purchases associated with her credit card in the new state. I assume that's why they refused her credit card - I don't know why they canceled her order after allowing my mothers credit card to go through. The chat help person said that a supervisor was required and that it wouldn't be until after the weekend. We were under somewhat of a time crunch, so I just tried to order the dresses on my credit card but I found that I could not even complete the order - before I even finished checking out, I got a pop up that said "This account closed due to unusual activity." I assumed it would be just like when your credit card algo flags something odd (my sister had just gotten a new job and moved a few states over) and would be resolved with a simple phone call. We got an email back saying that they reviewed the issue, but decided to keep the account blocked. My mother is in her mid 70s now and was trying to help me out by taking something off of my plate, so I had assumed that this course of events was a result of her getting some information wrong. Again, I assumed it would be resolved with a simple phone call. I got on the phone with Azazie customer service, explained to a very nice person, and was totally assured that I would receive a call by a supervisor within the next 24 hours. The same thing happened the next day. And the next day. And the next day. It took a week to get someone on the phone. Her grand plan? "Well, YOUR account isn't suspended, so you can order the try on dresses to yourself and then ship them to her! You just can't have them sent to her address." Ma'am, that isn't a solution, I thought of that last week. Also it makes zero sense. You are basically admitting to me over the phone that you have no problem with dresses purchased with my credit card going to that address. I went round and round with her. She said the address was permanently blocked. I told her that my sister won't live there forever, what about the poor soul who moves in after her? No answer for that. She said that we got blocked because my attempts were made with multiple credit cards. Well, obviously. They wouldn't accept my sisters card, so the next obvious thing to do is to try another card. I asked her what I should tell my friends to do if a card gets rejected, if they don't want their addresses blocked for life. No answer for that. In exasperation, I asked if this was because my sister is poor. Her credit is fine, but she's very low income.
I ordered dresses for my bridesmaids and they all turned out lovely! We went for a mixture of standard and custom sizings and overall they were great. The only issue I had was that one of my younger bridesmaids was insistent on an adult style which we presumed to be fine as she was over the minimums for custom sizing, but when it came it was ill fitting and just didn't look right on her - I wish I had just gone for a child style instead, especially as it was £40 more and looked worse. We couldn't return it as it was customised and had to buy another dress last minute, so I would be wary of getting custom dresses too close to the extremes. Overall I would recommend this brand though!
Date of experience: December 31, 2022
I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.
Date of experience: March 18, 2022
Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.
I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.
Products used:
None!!
Date of experience: March 23, 2023
Do not buy from this company. Took over a month to receive my order, slow customer service when I tried to call and cancel it, and I was charged over $100 to return dresses that I didn't even try on due to the delayed shipping.
Tip for consumers:
Shop on Lulus instead! Fast shipping & transparent and reasonable return policy.
Products used:
None
Date of experience: July 4, 2022
Hi Kaitlin,
We looked into your review and we do see this was the second time you purchased from us. Our process and delivery windows have not changed since your first purchase in 2021. As a Made-to-Order company, we did need time to create the dresses you ordered and we did provide a delivery window for you at checkout. Despite it being the busy season, our team was able to get your dresses to you a week before the start of your delivery window.
I am so sorry that there was some confusion about our Refund policy, as we do encourage and require customers to review this policy before ordering. As a company, we care about the environment and keeping costs low, so restocking fees are necessary to discourage ordering more than needed with the idea returning what is not.
Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone
Date of experience: August 17, 2022
Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.
After dealing with an online site that sent me a terrible dress that was too small, and took my money while refusing to give me a refund, I found Azazie.
Azazie.com has lots of style and color options, which was perfect since I was a bridesmaid in a purple ombre wedding. I needed a floor-length dress in a specific shade of purple in a short enough amount of time to have any alterations done.
Not only does azazie have a clearance section (where I got my dress) that offers $35 dresses, but they are well-made and true to the picture. Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site).
I ended up buying another dress from Azazie, and recommend them to anyone who needs a good dress.
Tip for consumers:
Shop by dress style, color, or even shipping time
Date of experience: April 8, 2016
After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.
Pro tip: They have a whole section of dresses that have pockets!
Date of experience: April 10, 2019
I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!
Tip for consumers:
Just remember that you can get custom sizes based on your measurements. Custom dresses you're unable to return; however, you can order one of their premade sizes and those can be returned. I've always done custom and they've always come out perfectly.
There is also a try-on at home option. They send up to three dresses to you to try on at home.
Products used:
I have ordered 3 bridesmaids dresses and my wedding dress from here
Date of experience: July 8, 2022
My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.
Tip for consumers:
Make sure you measure yourself before ordering a dress to try on. You might need a smaller or larger size if you don’t measure.
Products used:
Dresses
Date of experience: March 20, 2022
Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!
My niece who is getting married recommended Azazie since her bridesmaids needed afford dresses. I had my daughter measured for an Azazie dress by a professional seamstress. Based on my daughter's measurements she would need a custom dress which requires contacting Azazie. I have tried for several days at different times throughtout the day to reach Azazie. I also left several messages requesting call back as their system prompted me to do. I still haven't heard from Azazie so I'll be getting a bridesmaids dress elsewhere. Also reading other reviews since my experience; I've discovered others have problems with their Customer Service. Definitely not using them!
Date of experience: March 6, 2020
Thank you for reaching out. I am so sorry we had not reached your order at the time of your review. We have been inundated with contacts as the pandemic known as the coronavirus impacted production times across the bridal industry. That and then if someone is sick they are not to come to work put us in a tough situation, so sorry about this delay in responding. If you have a ticket number I can look into the order for you. I can assure you our Customer Service team regularly receives stellar remarks but this has been a trying time for everyone and compassion and understanding is appreciated in these unprecedented time. Best wishes to you and yours.
Azazie did a wonderful job on my bridesmaid dresses. We received them in about 4 weeks and were impressed by the quality. I ordered a dress from Bjs Bridal and received the wrong color and counterfeit fabric. When I reached out to Bjs Bridal for a return they did not reply to any of my requests. Avoid them at all costs.
Thank goodness for Azazie! They saved the day.
Date of experience: August 10, 2021
Hello Allison, we are sorry to hear about your experience before Azazie but thank you for the wonderful review. We are so happy we could be part of your event and again thank you for the kind words. Have a wonderful day!
Very easy and convenient way of buying special occasions gowns. It eliminates the hassle of driving to several places to try on gowns as you can do it at the comfort of your home. The selection of styles are amazing and true to size. The prices are affordable especially when you want your sizes customized. Loved it!
Products used:
Belladonna Dress
Date of experience: April 15, 2022
I was hesitant at first due to there not being a try on option since the dress was so new, but I'm glad I did.
The dress arrived a few days early, which I was happy with. The sleeves are a little tight at the shoulders, but I have broad shoulders so that's not Azazies fault, though shoulder width options for custom sizing would be nice. The bust is also a bit loose, but not a big deal, it can be altered.
Otherwise the dress is perfect. I'd definitely order a custom dress from Azazie again.
Tip for consumers:
Take measurements very carefully and expect there to be some alterations needed.
Products used:
I bought a wedding dress, 2 Bridesmaid dresses and 4 ties. I focused more on the wedding dress buying experience though.
*I selected not sure on refund policy as it depends on the product.
Date of experience: April 17, 2022
Just received the dress I ordered from Azazie. I did the custom measurements, which is a free option. The dress arrived two weeks before it was scheduled, it fits like a glove. You are warned by the company that you may need to have adjustments made but this will not be required for this dress.
I will also share that when I was about to this order I did a live chat and Brandi was very helpful and knowledgeable about the system for measuring.
Date of experience: November 1, 2022
Hello Cheryl, thank you so much for taking the time to write such a wonderful review and sharing the photograph. You wear it well and look amazing. I will also be sure to share your feedback with Brandi. Have a wonderful day!
My friend is getting married in December. Each girl got to pick their own dress. We ordered custom fitting and mine barely hits my ankles. It is way to big in the chest. I'm happy to alter my dress but I don't have enough fabric to make the adjustments (like adding length to a skirt). I tried to talk with them about a possible error in making my dress. It has taken three months for them to "quality check" my dress. I have four months. The dress feels cheap. I was really looking forward to ordering from here since you usually hear good things but the more I look into reviews - the more I notice this is a repeating issue. Maybe you will be one of the many with no problems but I would say ordering here is definitely a risk. I will not be getting dresses here for my wedding. No one should have to jump through the hoops their quality team makes you jump through. Even though customer service people here are nice (shout out to Holly).
Date of experience: August 10, 2022
Hello Ann, We are sorry that your dress wasn't fitting to expectations. We take quality issues very seriously and never want a dress to arrive in poor condition. I have found your ticket and escalated to our Customer Service team. I recognize that we have asked for a lot of information already and the reason for this is that we're a completely online company and getting these visuals is the best way for us to determine the issue and get you taken care of in a timely manner. But to better help you, a supervisor will reach out through your ticket to make this right. Thank you Azazie Management
The quality of these dresses are amazing and so beautiful. I was hesitant at first to order a try on dress and when it finally arrived, I was shocked. I placed an order for a wedding dress that same day and I can not wait to get it and wear it on my big day!
Products used:
Devonna BG Wedding dress.
Date of experience: March 28, 2022
Hello Elena,
We thank you for that wonderful review. We are happy you gave us a chance to prove ourselves. It's understandable many brides and bridesmaids hesitate as we are online only which keep our costs low but does not impact our quality. We wish you a wonderful event. Thank you Azazie Management.
One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.
Tip for consumers:
Do NOT buy dresses at different times or you could end up with different colors for all your bridesmaids
Products used:
Bought bridesmaid dresses that are no longer usable
Date of experience: January 24, 2023
Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.
I recently got a dress for a wedding I am in and I am nursing. I loved that I was able to select through a TON of options to find nursing friendly ones. Also when the dresses came they were all well made and the material (I chose chiffon was great). Lastly - there's lots of options with pockets too, a big plus for a nursing mom!
Products used:
I did the try-on service as well as purchased a dress after the try-on.
Date of experience: July 20, 2022
I loved getting my bridesmaid dress from Azazie! I found their sizing chart super helpful and my dress didn't require much for alterations. The dress was super comfy and I got lots of compliments on it!
Tip for consumers:
Read reviews for the dress you’re looking at. A lot of reviews have a lot of practical information that I found helpful before deciding on a dress
Products used:
Bridesmaid dress
Date of experience: December 20, 2022
Thank you for the wonderful review Hannah and the beautiful photo. Have a great day!
I bought a bridesmaids dress and inspected it upon arrival as suggested by the company. However when I went to go get it altered the seamstress noticed that the seam near the slit was ripped underneath and it made the dress look punchy. It's not some thing that I would've been able to say myself. I thought the dress looks fancy because it needed to be altered but the seamstress was going to charge me to fix it. I contacted Azazie and they said because I didn't contact them within 30 days there was nothing they could do. I understand that's their policy but I did inspect the dress and then was informed that it was damaged and now I can't wear it and they won't do anything to rectify it. I tried to call customer service but every time I called the call drops and I'm not even able to reach them. I'm going to have to buy a whole new dress in a different style because this was so poorly made. How do you send a damaged dress?
Tip for consumers:
Have you just looked at by a seamstress as soon as you get it or avoid buying from this company altogether
Products used:
Bridesmaids dress
Date of experience: July 18, 2022
Hello Jennifer,
Thank you for your feedback. We would like to look into this more as there have been instances where a seamstresses fabricated issues in an effort to increase expenses as the internals of special occasion dresses are not as beautiful as the outside. We are having one of our top Stylists reach out to you to discuss options we have and to confirm if there are any issues that need addressing. Thank you, Azazie Management.
Azazie processed the wrong refund amount, thus, shorting me money. "Customer service" refused to acknowledge the wrong refund amount. I will never shop with Azazie again. Do not support this company that is willing to swindle their customers.
Date of experience: February 3, 2021
Hello Vandy, I am sorry for the confusion. As the support team tried to explain, shipping costs are not refunded. You were refunded the correct amount, your item cost plus tax. Our return policy clearly state shipping is not refunded if an item is returned https://support.azazie.com/hc/en-us/articles/115005951206-What-is-your-return-policy-
I am so happy to have found a site that let's you try on a dress before you buy it. For just a small fee, you can try the dress on. Everything they send you is set up for you to send back. Just drop it off to the nearest FedEx drop off. Perfect to say yes yo your perfect dress!
Products used:
Wedding dress
Date of experience: June 15, 2022
Hello Yumi, thank you for taking the time to share your experience. We are so happy to hear you were able to utilize our Try On program and find a dress you love. Best wishes, Azazie Management.
I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!
Products used:
Dresses
Date of experience: September 14, 2022
Thank you for taking the time to write this wonderful review Lexi. We are happy to hear the brides chose us and even happier you were excited about it :)
I have never ordered from Azazie before and my experience with their customer service has been stellar. I have had a lot of questions and have gone back-and-forth with the reps and each one has provided excellent and informative service. I have tried on seven dresses at home and the quality for all was amazing. I was pleasantly surprised.
Date of experience: April 14, 2022
Hello Treva, thank you for sharing your experience. We really appreciate you taking the time to do so and so call out our customer service team who works hard to provide you a great experience. We hope you have a wonderful day and thank you!
Horrible customer service. The dress I ordered was 2 sizes too small. The packing slip they provided for a return had a barcode to Scan for the return label. The image is so small no one can scan it. My request for a return label by email 3 days ago has been ignored. The customer has absolutely no way to reach this company. They do not answer the phone. They do not answer email. I would rate them a negative 10 on their ability to provide a correctly sized product. I give them a negative hundred for their availability to clients. Azazie should be ashamed of themselves for their complete lack of customer service. If you read the reviews...which sadly I did not...my issues with azazie are a reoccurring theme
Tip for consumers:
Horrible company. Do not buy from them. There is no customer service
Products used:
None
Date of experience: March 2, 2023
Hello Diana, thank you for your order information. We do apologize for the delay in getting back to you. Unfortunately our CS team has been short staffed and it took longer than it should to respond. I see the team has responded to your most recent request with the necessary details. Thank you for your patience.
Hello Rachel, thank you for choosing Azazie for your wedding and for your review. You are correct, about trying to make an adult size work for a child, it does not work unless their proportions are that of an adult. We have seen others try as well and we do not recommend it. Thank you again for sharing and have a wonderful New Year!