Backcountry

WARNING THIS IS A HUGE SCAM! The sweatshirt was absolute garbage, literally and they WILL NOT GIVE me my money back! And now they will not even respond! Do yourself a favor DO NOT BUY! THEY ARE HORRIBLE, I AM SHOCKED!

This used to be the best site to order affordable gear from.
80% to 90% of the gear was reviewed by their own people. The reviews were honest and real. 5 to 8 years ago I bought almost all of my camping and hiking gear I currently own from them and those purchases were based on the employee reviews. I think they were called goat heads mountain goats or something like that.
That gear has lasted me for this long, because it was quality.

Now it seams that you have to be part of their loyalty program and spend min about each year to have access to what they now call gearheads (which makes me think auto parts, not backcountry) for assistance. Which translates to someone at their home office reading the company supply info on a product, not someone who goes out and uses it.
Their prices aren't any better than drop shipping web site. They know nothing about the products on the site.
You are betting off doing your own research and buying from a mom and pop shop or direct from the product manufacture.

I ordered two belts for my Al Kreitler bicycle rollers when the existing belt broke on Christmas day. It's now December 28 - the belts arrived this morning, 1,100 miles away. Now THAT's service!

Worst shopping experience ever. Been trying to contact them for over a week about a response to my order but still no resolution. No more backcountry for me.

Ive just purchased a backpack and had a few questions and Alexander B. Helped me and gave me the best discount and was just overall an amazing person to help me. 10/10 recommend, made my whole day!

My receipt said it was shipping by DHL. After two weeks and two chats, they figured out that it was being shipped by the USPS. They do not have their online operation working well.

I ordered an Osito-2 Northface jacket from them. When I received the product it was not the size I ordered. Icalled them and reported the issue. They said they will place another order and they promise that it will receive on my daughters"s birthday. Since I did not received the product on my daughter"s birthday, I called them again. They said they did a mistake an the product did not shipped it yet.So I asked them to issue a refund, they said they did but I did not received any confirmation email or nothing.So I called them back again the third person I talked to this time told me that she going to find out and put me on hold for ever. So I have to hung up. I called them back again deferent person answered, he reluctantly send me an email but I did not see the credit on my account yet. Now Iam really concerned that I read a review saying that they steel money from your account!

Sent me a used item and the wrong one. Tried to get it settle for some credit they offered me $20 for $550 item... they don't seems to care at all. I returned it. Not recommend at all!

I ordered my grandmother a NorthFace fleece coat on the 10/22/2019. Needless to say the by the 24th, they hadnt even began to proccess the order to ship it out I canceled the entire order. Even after they told me they would overnight the order, when i checked it the next day they had basically still not shipped it. Requested a refund.

BUYER BEWARE I have had the WORST experience with backcountry.com and their other sites, steepandcheap.com and whiskeymilitia.com. I placed an order for 4 items on steepandcheap.com, and I received order confirmation. While I was looking at my account to cancel an order from whiskeymilitia.com, I found that my order from steepandcheap.com had been completely cancelled. When I called to have this corrected, assuming that the wrong order had been cancelled, they told me they cancelled my order because they had priced the items too low. So, someone at their company screwed up on pricing, and the did not honor their prices. In my opinion, this is a terrible business practice, but my experience only got worse. They never refunded my money for the whiskeymilitia order, and when I emailed them, one person didn't even reply to my inquiry, and another blamed it on PayPal, and told me to contact them. Weeks, many emails, and multiple phone calls later and I have had to open a PayPal dispute, and backcountry.com sent PayPal a shipping confirmation from a previous order. The deals may seem great, but time is money and I have wasted a ton of time on this mess. This company's incompetence is incomprehensible, and they have horrible customer service and business practices. I will NEVER purchase from them again.

I purchased a North Face jacket on 4/11/2017. On 4/12/2017 I got a phone call from an actual person at the company letting me know that my order had shipped. He also gave me his name and direct number and told me to contact him if I had any problems.

I did end up having a problem, but it was not with them. The shipping company delievered my order but not to me, and when I contacted them to find out where my package was, I was told they would come back in 2 days to help me "locate my package". Needless to say their customer service sucked.

I then contacted Backcountry, just to let them know that I was disappointed in the customer service of OnTrac, with no expectation of Backcountry doing anything, but just to let them know.

The person that I was chatting with online actually placed another order for me and had it shipped UPS to make up for the screw up. Well OnTrac eventually "located" the package at a completely different address and delievered it to me.

The fact that Backcountry was willing to fix the situation that really had nothing to do with them is not something you would normally find with an online retailer. I would recommend this company to anyone.

Ordered a white rafting helmet from them paid for 3 to 5 Day shipping when shipped they used DHL
And lost my helmet I need it for a birthday and it never came I asked for my money back and they never replied

Garbage store that files petty lawsuits against small businesses. I was appalled to read about the 100+ lawsuit's this company has filed against small businesses that use the word backcountry.

Main points making up my 2 star rating:
I ordered over $50 worth of products on a Thursday qualifying for 2 day shipping. I didn't expect my packages to arrive on Saturday but did expect them to come on Monday. They didn't. They didn't come on Tuesday. I called the shipping company OnTrac but couldn't get a live person to talk to. I called Back Country. The service rep (Tracy?) told me that he would issue a refund if I was dissatisfied with the fact that my packages had not arrived when I told him I was eagerly waiting for them and was wondering when they would arrive and why they had not arrived yet. I really wanted my merchandise but the CS rep made it sound like I was calling just to get additional store credit (which was not my intention at all). He suggested refunding my purchase several times since the package was late even though he knew that I was eagerly waiting for my packages. I ended up returning the packages for a refund but still have not received my refund and it has been a week.
This review is not for the actual products but the service experienced I encountered.

I took a chance based on the reviews and had no promblems at all. Got the best price, fast shipping, good customer service (I used the online chat option). Definitely had a positive experience

It's the 21st of November... Google tells me the Fenix 5s is $150 off... I have wanted one for a while, and Backcountry had the turquoise and silver. So I ordered it... BEFORE BLACK FRIDAY. I'm all happy. A few days pass and I get an email sayimg that shipping may be delayed due to the of high volume or orders... that was Sunday. Still ok. Today is Wednesday, a week later and still no shipping email or delivery. So, I check my order online and it says something like "impossible" next to my order number. So, I call customer service and they say it's back ordered and will not be getting any more this year.

I asked her when were they going to tell me this because the email said something entirely different... she just said that's why they provide their number in the email, and now I called I got my answer. I told her she obviously didn't understand the point I was getting at... be up front and honest. If there is a problem, then say what it is instead of dragging people along, forcing people to take time and energy out to call, only to be told they ain't getting it, and too freaking bad...

Backcountry will not be seeing me on their website again after this... Thankfully Amazon has it, and will be here tomorrow

PURCHASED SHOES ON EBAY TOLD THEM NOT TO SHIP TO THE STATES AND STILL SENT THEM WHEN I ASKED FOR A RETURN THEY WOULDNT SAYING THE SHOES WERE USED! SHOES ARE NOT EVEN MY SIZE AND THE FIRST TIME I TOOK THEM OUT OF THE BOX WAS FOR PICTURES TO SEND TO BACKCOUNTRY FOR A RETURN. LOL STORE IS A JOKE

Rather than investing in their company to remain competitive they decided they'd rather sue to improve their bottom lines and remove competitors. Bigly sad.

Backcountry.com uses fly-by-night shipping companies and doesn't help when your product doesn't get delivered. I ordered a kayak from backcountry.com and they used a freight company who called to give me a delivery date, when I would need to wait from 8am to 5pm. (Taking the whole day off work.) The kayak never arrived on that date, and I never heard from anyone. The freight company has a broken phone number. I called Backcountry.com and they said it was my responsibility to follow up with the freight company. That's right--although I ordered through Backcountry.com and *paid them* they took no responsibility for following up on my order. Since then, the freight company has 'scheduled' two more days and not shown up without a word. So, my $1,000 kayak is in limbo somewhere and Backcountry.com takes no responsibility for it. It's kind of unbelievable. Can you imagine REI or L. L. Bean treating customers this way? So, please avoid using backcountry.com and find a more reputable, honest outdoor company. Note that they are also involved in some very unethical business practices: https://blisterreview.com/industry-news/boycott-backcountry-com

The GOOD: The people are really nice and helpful and BC stocks tons of superb products. The BAD: When I return a new in the box item, in person at their store, the DO NOT ISSUE A REFUND TO MY CARD. Instead, they send it to the warehouse and in 3-4 weeks some employee looks it over and decides what to do. Maybe issue a refund. Maybe issue a store credit. Maybe do nothing and I am out the money I spend and the product. This is the WORST return policy in the industry. I have received store credit for new in the box returns. And I have to compare my credit card account to my backcounty aco$#*! 2-3 months out to see if I got my refund. I don't even know if I got all my refunds. NEW POLICY: I shop elsewhere. THE END.

I ordered a Kuat Vagabond X2 roof basket / bike rack because the price was right and I had researched this exact item along with several others. The X2 has integrated locks and a few other features over the others. I received a Kuat Vagabond X. I installed the product on top of my car and tried it out, not noticing the integrated locks were absent. After a few uses I noticed it was not the correct model even though the box it came in said it was the X2 model. I called Back country, they confirmed this is a known problem and offered me $50 on my account. They said they don't have any X2 models in stock. I wasn't satisfied so they said I could return it as long as it was still in "new" condition for in-store credit. They sent me a label. I told them I bought a bike rack because I need a bike rack, send me what I ordered and I'll send their mistake back to them. They said they can't do that so I say I can't recommend BackCountry to anyone or give a positive review. Buyer beware! I'm stuck with a $400 bike rack I didn't order; they can't help me by sending me the exact product I ordered from their website as advertised. They lost this customer!

I have bought countless items from Patagonia.
I have 4 womens Patagonia nano puff jackets from "Patagonia" the Store. I bought two at Christmas time from "Back Country"- they were horribly cheap knockoffs faking to be the Nano puff Patagonia. I had no way to return these items, zero receipt or paperwork in this black plastic garbage bag that they were sent in. DO NOT BUY FROM "BACK COUNTRY" it is a fake knockoff site.

Send me the wrong items, and refused to send the right items to me. I ordered a bag, and received a beanie. Customer officer did not want to reply me in the end.