Backcountry

I had purchased two items for gifts. Estimating the delivery date based on Backcountry's website, I should have it in time. Well it sat in NC for three days, it's been in OH for four days and shows no delivery date. This leads me to believe it is lost. Customer Service did zippo to provide options to me. I'll be a son of a b—— if they're going to rip me off. I never have issues with REI and should have read the reviews first. I'll never buy from them again and suggest you don't either.

Thought I bought a new jacket, but when it arrived it was clearly used. I contacted customer service and they offered a $15 refund or $25 in store credit. I don't understand why they would accept a return from someone if the product was used. I don't think it is fair for BC to then sell the product as new. They could at least let the buyer know the product is in used condition. I will never purchase from this site again.

As others have stated, I almost was turned away from Backcountry by all the negative reviews. But I couldn't find what I wanted on sale elsewhere, and I didn't want to pay full price, so I decided to take a chance.

Most of the negative reviews are about the return process. So I was very careful to read the item reviews and size charts. I got what I ordered within just a few days. I paid less than half of what it would have cost elsewhere. I am very happy with my purchase.

I was skeptical to order from back country because of the reviews but they had the best price on the shoes I needed for work. The checkout process was easy and I received the correct item in the correct size within the expected time frame. Hope this helps someone because all of the negative reviews almost turned me away, I just had to come back and share that they're not all bad!

I received a gift from here and returned it within one week of them shipping it! They claimed I wore the ski suit because the tags were missing so it will be a store credit. I see they do this often with their customers. I live in new york, there is no snow in october so I am not sure where I would ski within one week of receiving an item
When I stated that… the gear head changed it to a streak of gray on leg. I not only opened the package only bedroom, itdid not go more than one foot from its original box it came in. It was sent back the same way it came all original including the shipping box. I am reporting this company to the better business bureau and ask everyone with this same claim to do the same. My credit card will fight the charge as well. Horrible horrible horrible
People! I am in retail and would never ever treat a customer like this under any circumstance. Just gross!

Stay away from backcountry.com
They're a big scammer
I purchased the north face duffel bag, they sent me a wrong size and color. I returned the duffel and asked for the refund since I found the same bag at my local REI store
Almost three weeks now and NO refund has been issued. Every time I chat or call them they lie to me, stay away from them

I ordered the "Stoic Double Cloud Camp Bed" from Backcountry. It was listed as "self-inflating" it's not, but I figured I could live with that, the issue was it was damaged as you can see in the images. I contacted Backcountry through email several times and 3 times they responded they could not see my attached images, what? I create images for websites for a living. On the 3rd try, they said they could see the images of the damage and I needed to call them. They indicated they could "wave" the return fee in this case but I need to box the damaged mattress back up, and once they receive it, it could take 7-10 days to get my refund, now I have to get this thing deflated, boxed back up, drive to a FedEx and wait for a month for a refund. This will be my last order from Backcountry.com

Do not give backcountry your money. I placed an on-line order on January 12 that was split by backcountry, after being repeatedly assured that I would receive the second part of the order. Over two months later and I do not have the second part of the order. I have sent over 12 emails and of those which received a reply the "gearheads" showed poor customer service by making excuses over and over so as not to honour the order. Do no waste your time or money with backcountry

I bought a Puma/flylow ski jacket for my daughter and first time came without a fleece lining and on their and other websites it clearly says that comes with fleece lining. I did exchange and they sent a second jacket again without a fleece lining but this time claiming that jacket doesn't come with lining. It's a $324 very thin jacket looking like a windbreaker and it's not even worth $30. The customer service was very unfriendly and supervisor never wanted to come to the phone. My friends and I will never buy from this company again.

I bought a pair of sneakers on Friday. On Sunday morning they went on sale for $20 less. I bought the last size 6.5 on Friday and because that stock was now out (because I bought it!) they wouldn't price match their own price! Less than 48 hours after I ordered!
Will probably send them back. Idk why they wouldn't do that. They would have been my first place to look for the sneaker brand I purchased if they would have honored their own price. Absolutely ridiculous

One of the worst customer service dept. I have seen online. Tried 4 time to get them to respond to a late order and just ignored me. They will make promises and then deliver 4-5 days later than promised. Going back to REi.

We ordered two Patagonia backpacks that were heavily discounted because the color had been discontinued. Backcountry.com shipped next business day. We got the free 2 day shipping. They were able to ship those UPS Ground to our Atlanta address by using their Virginia distribution center. They arrived via UPS is 2 days as promised.

The backpacks are is perfect shape, in the original unopened clear bag that Patagonia used. All tags are in place. "Newer" than picking one up from off the rack at our local outdoor store.

So happy, we ordered another discounted Patagonia pack from them in a larger size.

Over a 5.5 week period I ordered a jacket as a present for my wife 3 separate orders and received the incorrect size each time. They have NO process to verify if the *next* order will be the correct size.

This is too bad because 15 years ago they seemed like such a great company.

I won't be a customer of theirs ever again.

For Christmas I bought my son a jacket he wanted but got the wrong size. I sent it back and was denied an exchange because the paper tag had fallen off and they claimed that I had "worn" the jacket. The jacket had never been even opened up. The returns department claimed there were spots on the jacket and denied giving me a different size. When using their live chat feature, I waited for over 30 minutes, their system disconnected me twice and then the lady said, "we can't help you." I will never buy from this company again.

Order wrong item by mistake on Saturday
Tried to contact them send email chat etc
No response on Sunday I get a mail the package has shipped tried to call again and they actually answered
Asked to cancel but it was already shipped on Sunday
They kindly offered a return label for an item that I don't want or have use for a waste of two weeks of my time will never ever ever buy from them again ever!

We ordered a pair of size 9.5 men's shoes and they shipped us size 10. Returning them is next to impossible. They send a response email asking you to click on a link to see how to return. The link does nothing but bring you to their site so that you can make another purchase. No return information whatsoever. Bait and switch scam artists.

If I could give a zero, i would. You have been warned, they offer products that they dont have and then they will send you somethig else, they will not resend what you order and they kept my money, so they stole my money and I never received what I order.