Backdrop Outlet

My order placed 6 months ago, it's Feb 2024 now and still not received. Non responsive. They are still advertising to get others to order and not send items. Stay away from this company!
I contacted my credit card company to start a fraud claim. I got my money back from the credit card company after they did their investigation.

Don't buy from these people, no matter how many email offers they send. I paid for two backdrops on July 8, and as of Nov 27, I have no product. The company refused my request for a refund, then stopped returning messages.

Don't ever buy anything from this company or you will get relentless text messages from them by multiple numbers and you can't stop it even by reporting every different number. This has been going on for over a year. They say you have a fake credit that you need to use.

To begin with, they bill you when they receive the order, rather than after shipment. Turns out lots of their stuff gets dropped shipped. Well, if the drop shipper doesn't ship you've already paid and are left holding the bag. That's our situation. We have contacted them 8 times in the past 2 months trying to get a shipment or a refund. If they answer at all it's with 2 words and empty promises. We've been left with no choice but to initiate a dispute with our credit card company to be made whole. Stay away!

I used Backdrop Outlet services more than 15 years ago. I've ordered several backdrops and all type of prop kits, including stands from them. I never had a single problem even once. I hope they keep the same management and service I used to enjoy. I stopped shooting for a while but I'm trying to get back on road and they are backdrops, props and other kits I have in mind.

I have been a customer of Backdrop Outlet. They used to be good. There is no phone number to speak to a live person because they don't want to deal with you. I ordered a Backdrop June 25. It is now October 3 and I still have not received what I paid for. I know I am not the only one who has complained about this company not supplying purchases to customers buyer beware.

I place a order in September and it is November now and still no Background.
After I reached out to customer service they finally responded saying that
They had a computer problem and some orders didn't go through, meaning mine.
So then I was told it would be another 2 weeks before it would even been shipped.
It has now been a month and still nothing! Terrible customer service.

I ordered several backdrops from Backdrop Outlet on October 20,2020. Despite me reaching out to inquire several times, I have not had any luck receiving the product, nor a promise of a refund. It is now December 8,2020, and I am calling my credit card company to make an investigation to recover my funds.

I have purchased 3 times from these people, and every time there was something wrong with my order. The backdrops are poorly packaged and my last order had 4 drops with blotches of white on them where the ink never got to. One of them had red lines throughout as of the printer was running out of ink. Cannot believe they sent that as is. Now it has been 2 weeks of me trying to contact them and they don't reply. They have no customer service number either.

After ordering a backdrop during their 50% off sale, I was really excited for it to arrive. After several weeks, I started to wonder... where is the package? Where is the update? I tried to reach them via their cs email - the Contact US page on their website has been blanked out - I sent messages over FB messenger... There has been absolutely no response - but they continue to bombard me with advertisements. I started reading the post on their FB page and it seems, I'm not the only one who has bought product that hasn't arrived and has had no response from the company... I'm now in the process of digging through business sites to try to identify owners/principals to see if I can track down a human being.

Great Site - This is a wonderful site for those who have the cash to expend on supplies. However in the current economical climate. I would suggest of being creative to come up with good stand ins instead of spending large amounts of cash at least until the economy gets better.

Placed and order almost a month ago and contacted multiple times. No replies, no order status updates. No shipping. Will file a dispute today. Horrible service. Will be looking for new provider. Do not waste your time. They will let you down!

I placed an order on 5/29 and still do not have it on 7/20! Production issues - OK, I'll give you a bit more time but asked for expedited shipping. They said it was upgraded to priority. Got email response on 6/10 that it was in shipping and I would get tracking in 72 hours (priority shipping? I should have product in 72 hours!). It is now 7/20 - no tracking, no product, no email responses. These people send me an email DAILY to use my expired credit, but don't respond to my inquiries. Nice backdrops - too bad, because I will NEVER order again and advise you to STAY AWAY from this terrible company. Deserve negative stars. They have had my money for almost THREE MONTHS!

I have had good service with this group years ago. The last few years. I found my self waiting for a shipment for MONTHS. When i inquire. They do respond with either, or our shipment was messed up so sorry, or whoops we missed that. This last time i was shown i was getting three free with purchase backdrops and only one came. When i inquired, i was told, no you only get one. The receipt was not right. This is a very poor way to miscommunicate with business. They are not well priced enough to gamble that you may get what you need in a month. They were once stellar, but maybe too big to properly keep customers. I feel their high marketing model is only for first time purchases and i would say stay away. Amazon has a lot more venders that deliver promptly.

I have been a customer of Backdrop Outlet for many, many years and they have gone so far down hill with their quality of products and customer service it is so sad. I will not be ordering anything else from them from here on out. I would not recommend them. They do not stand behind their products and take weeks to get back to you via e-mail because you can't even call them anymore, they have disconnected their phone lines... hummm, I wonder why? Buyer... BEWARE!

I purchases a lot from this company! I never received the products from my last order so I asked for a refund almost $100 this was midd December 2019. It is now February and still nothing. So they pretty much stole my money & kept the products. I send emails all the time never get an answer aside from the Auto messages. This is not Professional at all. Horrible communication! Having to use just email. Where is my MONEY!

Just horrible customer service. The internet is full of negative reviews and lawsuits related to Backdrop Outlet, their former company Props and Drops and their other company Kess InHouse. Google backdrop outlet lawsuit and backdrop outlet reviews before you place an order. Then go to one of the dozens of other reputable backdrop and prop sources. Don't get sucked in – these guys are really horrible!

Photography Supplies - Great site for backdrops and ther equipment. Their prices are very good and they have everything you could need. The website itself is a bit confusing at first, but once you figure it out, it is easy to navigate. Check it out... you won't regret it.

Ordered on July 16,2023 and to date (October 2,2023) have not received the Hand Painted Muslim background. Contacted them on August 21 and again in September with only one response back in August. Simply the worst and now have to try to get a refund from my CC company.

I placed an order back in February for over $100. After weeks of no shipping updates I emailed them to cancel my order. I got no response. So I emailed them again. This time I got a one word response back--"Canceled." No other information. It's now been 3 weeks since that email and the charge is still on my credit card. I emailed them again and they replied, "I will send another request to accounting." I'm going to go through my credit card company to get the charge taken care of because they will not do a thing to help. I seriously question the legitimacy of this company. I do not think it's real. This is the worst customer service I've ever dealt with.

After waiting months for a product I decided to cancel and ask for a refund. 4 months later no refund, no product even after multiple emails they apologize and say it will be taken care of. Save yourself the hassle and go to joann fabric instead

Nice site as a professional resource - This is a comprehensive site geared toward the studio professional. Well organized and clearly navigable.

I placed an order in late July. I received an order confirmation. Then, I received no products. Nothing. Crickets. I go to their web site to call them and find no number published. Hmmm. Thankfully I found the number on Yelp. Once I actually got them on the phone to ask about the order, they magically sprung into action (more than two weeks after the order) and shipped SOME of the products. Part of the order. The rest was "back ordered" they said.

Part of the order I did receive was four floor drops. Two identical drops, printed twice. NOT what I ordered. I had ordered four different floor drops. To their credit, they shipped out replacements for the two missing pieces, and gave me a mailing label to return the duplicates. That's the only reason they're getting 2 stars instead of 1.

They claimed the back ordered items were delivered to my front door, which was incorrect. When I emailed customer service, they said "They were delivered, you'll have to have the post office track it." In other words, "not our problem". Well, the SHIPPER has to initiate traces, not the recipient. Idiot. And, when I called them to let them know the tracking information they provided was the tracking information for a different part of the order entirely, the person on the phone confirmed that those products had not, in fact, shipped, but were back ordered.

(sigh)

So, despite their incompetency, I ordered five vinyl floor drops for me to use in the studio, thinking those would be easy enough for them to print and ship. That was 18 days ago. When I asked for updates on that shipping time via email, once again, I receive no answer. It was only when I threatened to challenge the charge if I didn't hear from them that they even bothered to email me back to tell me the items from the July order are still on back order. And no information was provided on the floor drop order from 18 days ago.

I emailed them this morning and told them to just cancel the second order entirely. I also told them to refund me the back ordered product cost as well. I'm confident I'll have to do a charge back with my credit card before I even warrant their attention. This has been a frustrating experience to say the least. There's a reason there are so many bad reviews about this company. I tell you, the hassle is not worth any price savings over a more reputable company.