Backdrop Outlet

Photography Supplies - Great site for backdrops and ther equipment. Their prices are very good and they have everything you could need. The website itself is a bit confusing at first, but once you figure it out, it is easy to navigate. Check it out... you won't regret it.

Great place for get backdrops for portraits - I have used this place for years and they always have good deals and quality material for backdrops. If you join their email list they will send out specials and those are great deals as well.

Placed an order weeks ago, never received it! They do not reply to emails, and there is no phone number! They were great for a few years, and something went wrong. It's been a horrible experience.

I ordered on 4/29 it is now June 6th, still no shipment and no shipping info. Just the run around. I had ordered rom them before without issue, but now they appear o be stealing 408 dollars from my small business. Shame on you! DO NOT PURCHASE FROM THIS COMPANY! SCAM!

I placed an order on February 6th, my CC was charged right away, I even paid extra for priority mail to make sure I got my package on time since I need it for next week. As of today, March 1,2021, have not heard from them. I tried to contact them by email, and by phone, no luck, NO answer. I have ordered from them before, first time this happens. And I still owe my CC almost $300. REALLY BAD CUSTOMER SERVICE, NO SERVICE AT ALL.

They had the worst support I have ever experienced. Every response was the same and there was no progress. They should know that if you use USPS, it's OK to ship to a P. O. Box, and they kept telling me they couldn't. If they've been in business for awhile, they should already know that! They also kept saying that the number I provided wasn't valid. The number that I use daily, was not valid. They also didn't answer a lot of the questions I had asked them. I got two emails saying two of my backdrops were shipped. I asked them about it because I was aware they don't ship to a P. O. Box and I never got an answer about that. I also asked them if they tried the two other numbers I provided them (for their voice verification) to see if it worked and they never answered that question either. They're support service was absolutely confusing and such a cluster fork. I can't express enough that it was just the absolute worst. I quickly looked online for other backdrop services and was so relieved to find one and I first asked their support on chat if they can verify if they are able to ship to a P. O. Box. They immediately responded that they had checked USPS and that they are able to ship here. Easy as pie... but not with Backdrop Outlet. I would give no stars for their customer service if I could.

Waited 5 months to receive my order and still nothing and when asked for a refund they said they cancelled my order and will refund me that was close to 3 weeks ago and havnt heard back from them

Love this site - i love this place i get some of my things here use it <img title="Laughing" src="/javascript/tiny_mce/plugins/emotions/img/smiley-laughing. Gif" border="0" alt="Laughing" />

I am high volume photographer. I order 9 backdrops, 3 different kinds 3 each and it cost a lot. I wanted a vinyl (which I have used in past) rather then cloth to avoid wrinkles. When I recieved box it was damaged. The packing was cheap, rather then using tube to insure quality delivery they used postal service box when was bent in middle and cause ripples and creases throughout product. I call thinking easy fix, their response was "Not enough damage" to return. So I decided being I was in crunch mode to shoot and see if damaged showed. The material was so reflective that no matter how we placed lights there was reflections on backdrop. The material was shiny. Now if you are going to sell to photographers you would consider material. I emailed because they don't have customer service via phone and their response is it is clearly stated it is semi matte. I am sorry it is glossy so after having several photogs look at it and try to shoot - THE MATERIAL IS UNUSABLE TO PHOTOGRAPHERS! I then ordered form westcott for same price and recieved an excellent product. WILL NEVER USE THEM AGAIN!

Ordered over 3 weeks ago! Not even and inkling of it being shipped. Emailing back and forth and it's a joke! Waste of my money!

This is a scam, they do not ship, they do not respond. Do not order from them, you will never get anything from them.

Nice site as a professional resource - This is a comprehensive site geared toward the studio professional. Well organized and clearly navigable.

Great Customer Service! Great Company! Thanks Backdrop Outlet! I will use them again!