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Backstage

How would you rate Backstage?
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New York
1 review
2 helpful votes
Follow Talia S.
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Great customer service
December 10, 2017

Stephanie's response to my question was prompt, clear, intelligent, and thorough. She completed my request quickly and explained everything along way. Thank you so much!

Date of experience: December 8, 2017
California
1 review
11 helpful votes
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Scam! BE AWARE
July 5, 2016

They refused to give me back my money! I signed for annual subscription and after month I realized that all I am getting is scam invitations and not a single audition. I decided to cancel my membership and they wouldn't let me! Not to mention it took them forever to read my email. Also the customer service is terrible.
DONT SIGN WITH THEM ITS SCAM!

Date of experience: July 5, 2016
Michigan
1 review
6 helpful votes
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Was a learning experience
December 14, 2017

I have gotten a few jobs from Backstage, but definitely not enough to warrant paying the same fee as those in a larger market. However, I have been able to grow my resume a little from the jobs I've booked. I think if a person lives in an area outside of LA, NY, ATL, they should pay much less because they are definitely going to get many, many less opportunities and almost NO RETURN at all. Fortunately we have hooked up with an Agent in LA and NY and I've learned from them as well as many industry workshops, that not many individuals use Backstage as a primary tool for booking talent. I say if you use Backstage, just know this is more of an industry resource and not a way to be discovered in the industry.

Date of experience: December 14, 2017
New York
1 review
4 helpful votes
Follow Svetlana L.
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Cancellation policy
April 18, 2017

What a scam! You cannot actually CANCEL your SUBSCRIPTION just by accessing your account like you would at any other legitimate website. In order to cancel your subscription, you have to contact customer service, which opens only( M-F 10-6) and allow them 2 days to respond. Doesn't appeal ethical to me.

Date of experience: April 18, 2017
Francis R. Backstage Rep
over a year old

Hello Svetlana,

Thanks for taking the time to review Backstage, and we're sorry to hear you had a bad experience with us. What you say is true, at this time in order for users to cancel their subscription they must contact one of our customer service agents, though they may do so at anytime by emailing us at customers@backstage.com and we'll take care of you from there. Should you happen to contact us after hours, we will backdate your subscription to the time you sent the cancellation request, and grant any refunds applicable in these cases.

For more information on the myriad of different ways you can contact us, please click here: https://backstage.zendesk.com/hc/en-us/articles/115000425066-Backstage-Contact-Options

New York
1 review
0 helpful votes
Follow Kim R.
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Very helpful staff!
November 4, 2018

A staff member spent a lot of time explaining the process of placing my daughter's profile on the site. I really appreciated her friendliness and patience as she took me through the steps online.

Date of experience: November 2, 2018
California
4 reviews
3 helpful votes
Follow Peter A.
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There was a time when Backstage was THE source for audition notices, casting information, and practical insights. Today, it's the home of unpaid and background roles, self-serving advice from acting coaches, and celebrity pieces better suited to People magazine.

The daily newsletter is littered with such listings. Yet the site designers won't provide essential information in those listings, such as location, union status, and whether it's a paid role. So cast and crew hopefuls can click on an entry that sounds promising, only to find that it's 3000 miles away, the wrong union affiliation, and unpaid. It can't take that much extra effort to include NY (or LA or Chi or Atl or...), U or non-U, and $.

For anyone trying to make a living in the challenging world of theater, movies, and TV, there are now far more viable options. About the only reason to subscribe to Backstage at all is that it provides an online profile that can function almost like a personal website, letting subscribers post resumes, headshots, and both video and audio clips.

Date of experience: October 19, 2017
New York
1 review
3 helpful votes
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Posted a casting call for my play NURSERY RHYMES to be produced as part of the NYWinterFest 2019 at the Hudson Guild Theater in January. Got almost 300 submissions and cast four very talented actors with a minimum of angst and wasted time. CVs and film clips were readily available, and it was effortless to contact the candidates. Did all of the initial interviews on Skype or FaceTime, then followed up with face-to-face group readings. The Backstage software made it easy; a far cry from the days of lining up around the corner and wasting an entire day waiting for a three minute interview. Next time I do a play, I'll turn to the Backstage Website first.

Date of experience: December 11, 2018
GB
1 review
2 helpful votes
Follow CrystalClear A.
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THIS COMPANY I WILL BE REPORTING TO AUTHORITIES DUE TO THE FRAUDULENT ACTIVITY TAKEN PLACE, CANCELLED AND RECEIVED CONFIRMATION OF CANCELLATION AFTER A £2 TRIAL AND EXTRA FREE MONTHS AND THEY THEN KEPT HOLD MY DETAILS AND STARTED TO TAKE MONEY OUT MY ACCOUNT SEVERAL MONTHS LATER CONTINUOUSLY WITHOUT MY CONSENT OR AUTHORISATION, IT WASN'T UNTIL MY BANK FLAGGED AND I WENT ON APP TO FIND THEY HAVE BEEN TAKING MULTIPLE PAYMENTS WITHOUT ME CONFIRMING ANY RENEWAL, THEY COMPLETELY IGNORE EMAILS BUT RECENTLY SENT ME YOUR SUB IS NOW CANCELLED BUT NOT RESPONDED TO THE FACT THEY HAVE BROKEN PRIVACY LAWS? RETURN ME MY MONEY YOU HAVE STOLEN? LOOK AT TRUSTPILOT THE REAL REVIEWS OF THIS SCAMMER WEBSITE AND ACTION FRAUD WILL ALSO BE IN TOUCH!

I HAVE ALL PROOF OLD EMAILS WHICH I SENT TO CANCELLED MONTHS BEFORE ANY RENEWAL AS NEVER WANTED TO SUBSCRIBE ONLY THE TRIAL BUT YOU STILL PROCEEDED TO COMMIT FRAUD!

Date of experience: May 16, 2023
Richard B. Backstage Rep
over a year old

Hi Sharifa, I'm seeing that we've responded to your email and resolved this issue for you. Your account is being fully removed, per your request. If you have any other questions or concerns, please email us directly at customers@backstage.com.

GB
1 review
1 helpful vote
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Didn't have to wait around a long time for the chat to start.
In less than 5mins my issue was sorted and explained easily and briefly. No heavy computer jargon.

Date of experience: November 6, 2018
Pennsylvania
1 review
4 helpful votes
Follow Diane F.
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Don't waste your time or money. You can't reach a human being. The chat is bogus, they change up names. As soon as your click a link through a "special" page you get charged, and then they send you an email offering a free month but NOT for you - for new customers. They can't get it together, they are just collecting money off of people desperate for casting calls. You'll find this to be huge waste of time, some of the listings are fake, and they will go away/be filled weeks before the date ends - actually conveniently after you apply. Don't bother! Get a good agent, and do it the right way. NO FAMOUS PEOPLE USED THIS TO GET ANY NOTEABLE ACTING JOB!

Date of experience: August 4, 2017
Francis R. Backstage Rep
over a year old

Hello Diane,

Thanks for providing your feedback. Our customer service staff mans our chat and email from Monday - Friday 10am - 6pm EST, so they are in fact real people. Although we do not have a live switchboard for phone communication, we do receive voicemails and call customers back when requested (again, during office hours).

Many of our marketing initiatives are for new customers only, which is stated in all of our marketing emails offering such discounts. If there is every any concern however, feel free to reach out to Backstage customer service and we'll be able to answer any questions you have.

Additionally, not a single one of our listings are fake. All of them are vetted by the Backstage casting team to ensure they are legitimate, which is why Backstage is the most trusted name in casting since 1960. We host thousands of opportunities at any given time, many of them paid, for actors, models, and other performers across the US, the UK, and the globe.

Many famous actors have used our service over the years, including Scarlett Johanson, Sandra Bullock, and James Franco to name a few. But don't take my word for it, you can read their testimonials right here: https://www.backstage.com/celebrity-testimonials/

The reality is, actors just getting started can't get agents to represent them right out of the gate. They need to build up an impressive body of work first, and Backstage.com is an excellent way to get that leg up and get noticed by an agent. That's what the service is for, and many of our users find great value in being a subscriber.

We're sorry to hear you didn't have a great experience with us, but we'll be using your feedback to make improvements to our service in the future.

Take care.

Overview

Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 2nd among Talent Agency sites.

service
62
value
60
shipping
2
returns
5
quality
59
This company responds to reviews on average within 1 day
+21