Apparently I had two accounts which I didn't know about. They gave me a full refund of the months I paid twice. Well done Backstage.
I sent in a message and Backstage got back with me ASAP as I did not know if they
Would respond to my request... but they did.
Keep it UP Backstage support S T A F F.
Loren Charles Brown
GO HAWKS!
Greatest platform I've ever used!
I've gotten several awesome auditions!
And now I'm patiently waiting
Thank you for great work. When I asked about cancelation it was fast and easy no headache. I will recommend this web site to my artist friends
Stephanie was a great help. She quickly addressed my question, told me a solution and it worked! Couldn't be happier.
I used backstage for one month. After the first few weeks of paid membership, I decided not to continue with backstage. When I went to my account to cancel my subscription/membership, I was shocked to find that there was no easy way to cancel, and I need to contact them directly. This typically wouldn't be too cumbersome, if you weren't at their mercy on whether they respond to your email or even acknowledge it's existence. I never recieved a response, and they never canceled my membership after I initially requested. They continued to charge my card for the next couple months. When I notice on my bank statement, I locked my card so I wouldn't get charged anymore, and again requested through theor contact form for them to cancel my membership and this time refund the money they took that they shouldn't have been taking for the past couple months. We will see if they respond to this email, or if they honor the refund for the money they took. But in the mean time, I highly suggest against paying for membership, since they clearly make it near impossible to shut of renewal, and they continue to take your money even after requesting they cancel your auto renewal. They should offer an easy option on the profiles to cancel subscription, but clearly they want to make it difficult, and still take your money. This is theft, and fraudulent use of my debit card information. They also don't allow you to delete your card details on their website either. So absolutely no way to prevent them from stealing money.
Customer service addresses your issues fast and fair which is very important and makes the difference in deciding whether to renew your membership.
Hi Patrick, thank you for your kind feedback!
The Backstage team was professional, efficient, and attentive in providing help with my issue; In particular, Anna. Thanks so much for your help!
I put in a request and Backstage got back to me with in 3-5 days. I was able to get my query sorted within one email.
Thank you!
Hi Madison, thank you for your kind review! :)
Great customer service, efficient and responsive. Joao quickly resolved my query and he was very polite!
Hi Agnese, thank you for your kind feedback!
Overview
Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 2nd among Talent Agency sites.
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Hi Jaclyn, I'm sorry to hear that you were having trouble cancelling your subscription. Based on your screenshot, you were not able to self cancel as your payment had failed and the subscription was in a 'dunning' status. Our billing system allows you to maintain your subscription even if the payment has failed, giving you a grace period for which you can pay shortly after the renewal date if you have insufficient funds and are waiting for a paycheck, etc. Those subscriptions can only be cancelled by a Backstage admin, as we need to override our automatic billing system. As my colleague David mentioned in his email to you last week, we did not receive any emails from you prior to the one sent on Thursday, August 18,2022. If you can provide proof that you've sent us an email prior to this date, we'd be happy to investigate further. If not, unfortunately our policy still stands: monthly subscriptions are nonrefundable per the Terms of Service you agreed to.