It was a purchase that wasn't meant to be made and I appreciate the quick response and understanding
I am a full time actor and performer with approx. 19 years of experience. Signing up for Backstage last year was one of my first times trying a "paid" site. After a full year of applying for jobs via Backstage, I can honestly say I did not get booked for a single one. A few weeks ago I was checking my monthly credit card statement and noticed a charge from Backstage for $150! I was very surprised and called and emailed them immediately. I did not know I was automatically set up for auto renew. Ok, I get it... a lot of companies do this sort of thing. I don't agree with it, but it is what it is... They told me I had 10 days to cancel and that the 10 days was up. They NEVER sent a single email, txt, mail, etc. receipt after charging my card so there was no way (until getting my cc statement) that I could have possibly known. I kindly explained that multiple times and gave them every single opportunity to do the right thing. The customer service manager, Richard Burridge, was dismissive and said I had logged into the account after the renewal. Of course I did! First off, I was looking for their contact info to cancel, and secondly, I thought it was still my first year and did not know they had charged me $150. I kindly explained that I did not get any value the first year, so I would never have renewed, and that if they would have sent me any kind of receipt at all I could have easily called within the "10 day" period. Again, I was extremely kind in my communication to Richard and gave him every opportunity to make things right. I'm sure I'm not the first or last person this will happen to, but if my honest review can help a single actor friend, I hope it does! Beware of these dishonest business practices!
Sorry I had to cancel. I thought I would have more time to pursue acting opportunities for my son but we are too busy at the moment.
Very helpful and convenient website to use, with a super-cool, user friendly design.
Lots of posts, updates, and articles to learn from.
I suppose if you are realistic in your approach... This is a great place to be. I am pleased! If you want to be seen... here you are... Josh
If your looking for acting jobs sign up with backstage they have a lot of opportunity's, got my first acting job in a couple of days
I needed some unique help and used the chat option for customer service. The agent went above and beyond to help me. Highly recommend this site!
This site is well made, well monitored and well updated. I only gave a 4, though, because it is really not geared towards Canadians very much.
I'm still learning how to enter my info into my profile, but your representative, Ben, has been very helpful to me and very patient.
Thank you!
Do not use - the very small print will allow them to keep taking your money. Avoid - do not buy into the dream they sell it will cost you a fortune.
Hi Susan, I responded to your review in Yelp but am happy to respond to you here directly as well.
We're sorry to hear that you were unhappy with our service. Please note however, that we are not a scam - we've been in the business for over 50 years. Backstage is a subscription service, which means that our service auto renews until you cancel (much like a gym membership or a Netflix subscription). We send reminder emails for long term subscriptions to remind you of its renewal as well as provide a 10 grace period in which customers can contact us after the renewal has taken place for a full cancellation and refund. It sounds like you were not within this grace period. If you have further questions about our service and our Terms of Service, you are welcome to reach out to us directly at customers@backstage.com and we'd be happy to discuss this in further detail with you and help you make use of the remainder of your subscription. Thank you!
Overview
Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 2nd among Talent Agency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Malinda,
I'm sorry to hear that you've been unhappy with your experience on Backstage. I took a look at your conversation with Richard and unfortunately what he stated is correct. We sent you a reminder email a month prior to the renewal of your annual subscription, as we do for all users who are subscribed to our long term subscriptions. I've confirmed that this was sent to you and would be happy to provide proof of this if you'd like to contact us directly at customers@backstage.com.
As Richard stated in his email, we're seeing that you also applied to several projects on Backstage after the renewal of this subscription, therefore making use of the service. While we cannot offer you a refund at this time, we'd be happy to assist you if you have any questions about how to make the best use of your subscription for the rest of the year. Once again, you are welcome to reach us at customers@backstage.com with any other questions or concerns! Happy Holidays.