Most people when wanting a membership (any where), will not review the terms and conditions. I wanted to check the legitimacy of the site via forum as well as its source (terms and conditions). It states that there is a free trial (not a paid subscription until expiry/renewal) a monthly, a semi annually (6 month) and an annually (12 month sumbscription) which obviously are the paid subscriptions. All paid subscriptions are set to recurring, which means you will be billed the amount of the subscriptions including other additional membership fees, at the time and rate of the membership until cancellation by phone or email ( I recommend a phone call). None of the subscriptions are eligible for a refund except the annual subscriptions which has to be disputed with 5 days after the renewal date. The 5 day period is the eligibility for a full refund. Any dispute after is assumed a partial refund, but it cannot be past a 30 day period to receive a refund. With all that being said this is a legitimate company as far as legal terms are concerned, however I do not like the way they operate. There business practice derives from placing a false dream for entertainment purposes and recruite serious candidates just to provide them with less than they been promised, and then throw their contract in your face when you are unhappy with the results. To me it's disgusting and I don't support companies that can't even have decent customer service. In conclusion a little tip for everyone ( a lot of companies like this not all) will tell you that they cannot issue you a refund but they are a company, who if they get too many charge backs, (meaning when a dispute through your bank and receive the funds back through said bank) the monies are taken back from the business or merchant. This places a negative mark on their merchant account. If they get to many they can be shut down completely and have to start a new one with a different name and that's a lot of hassle and money and paper work. So you can simply state that you'll go through your bank, subsequently forcing them to is sue a refund to prevent a charge back.
A great site to go to regularly for people in the entertainment industry. The site has been around for a long time and there is good reason it has.
I appreciate that Backstage thought enough to warn me even after they saw that I submitted for that scammers project.
I wish I could have had some information on backstage about the email I had sent I hope I can hear something back and I also hope to be able to have a career with backstage
Was helpful and easy to understand. Also, I found that the answer related to my problem and I was happy too.
Hi John, we're thrilled to hear that you had a great experience with our Customer Support team! Please feel free to reach out to us at customers@backstage.com if you need help with anything else!
I got one audition for this web series and a call back for a role... so I give this site a positive review.
Every one pass with a bad review but this review is the best it was good the ward directory and the team and the action of it
They solved my issue quickly and updated me with the information. They where also very proper and copied me with the information
I think Ive chatted with Stephanie about 4-5 times trying to figure out this site and she has just been wonderful! Thanks again!
Overview
Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 5th among Talent Agency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thanks for your feedback. I’m glad to hear you are a savvy customer who reads the terms and conditions before signing up for a service, but I did want to correct one piece if information: our 6 month subscriptions are also eligible for refunds within the same five day window.
That being said, we’d love to get more details from you as to why you feel our terms are worthy of a one-star review. Our platform has helped many hundreds of thousands of users get cast in projects that run the gamut from student films, to features, to theater and modeling opportunities as well.
Backstage’s value is in building up your resume, reel, getting experience, and networking via the work you receive. This can be instrumental in landing an agent and/or a manager which can assist you in getting cast in major roles. It’s certainly not for everyone, and what you get out of it will depend on a couple of factors: namely your location/how far you’re willing to travel, how active you are on the site, your ability and your look (the last two are true for all of acting in general). We at Backstage feel the service we provide has value.
Anyone and everyone is welcome to reach out to our customer support team (customers@backstage.com) and we’ll be happy to assist them and answer any questions they have. We get back to most email requests within 2 hours of receiving them, and we also have live chat on our website between the hours of 10am - 6pm Monday - Friday.
In any case, we’re sorry you didn’t like our terms, but we appreciate you taking the time to submit your feedback. Please let us know if you have anything else you’d like to discuss, we’d love to hear from you.