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Backstage

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California
1 review
0 helpful votes
Follow Jane T.
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Thank you Bret for your good service taking care of my account with the different email addresses that was confusing.

Date of experience: September 6, 2018
Washington
1 review
0 helpful votes
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Fantastic!
November 9, 2017

Fantastic, service was prompt and efficient. Looking forward to learn how I can expand my career with Backstage.

Date of experience: November 9, 2017
Spain
1 review
3 helpful votes
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Living in Spain
January 26, 2018

Don't think you need special talent to be an extra.
Also fees whats all that about? I'm still interested but a little bit complex.

Date of experience: January 25, 2018
Kentucky
1 review
0 helpful votes
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I've loved backstage and everything that it provides. The customer service is excellen and very quick to respond to your needs!

Date of experience: October 12, 2017
Georgia
1 review
0 helpful votes
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Subscription/Updated Review
November 29, 2021

I'VE BEEN A CLIENT FOR 8 YEARS, AND THIS IS THE ONLY SITE THAT I HAVE AN ISSUE WITH, AND IM ON AT LEAST 7 OR 8 OF THEM.

I WAS SIGNING IN TO SUBMIT TO A JOB AS I NORMALLY DO, AND THE SYSTEM WOULDN'T ALLOW ME TO GET THROUGH, STATING THAT I NEED TO SUBSCRIBE.

MY SUBSCRIPTION DOESN'T END UNTIL 2022. IT WOULDN'T EVEN ALLOW ME IN TO ENSURE THAT MY SUBSCRIPTION WAS STILL VALID, ALTHOUGH I KNEW THAT IT WAS.

I KNEW IT HAD TO BE A PROBLEM BECAUSE THEY NORMALLY LET YOU KNOW WHEN YOU'RE ABOUT TO EXPIRE, BUT I DIDN'T KNOW WHAT THE ISSUE WAS.

I THEN CREATE A SUBSCRIPTION, AND MUCH TO MY SURPRISE IT TELLS ME THAT IT'S A NEW ACCOUNT, BUT IT THEN ALLOWED ME PAST TO GET TO THE OTHER ONE, ONCE ID GONE OUT AND SIGNED BACK IN.

MIND YOU I'D BEEN TRYING TO DO THAT. I'VE EMAILED THEM AT LEAST 6 TIMES TELLING THEM THAT MY MONEY NEEDS TO GO BACK ON MY CARD, ESPECIALLY SINCE I HAVE AN ACTIVE SUBSCRIPTION.

IN OTHER WORDS NOW... I HAVE TWO SUBSCRIPTIONS, ONE OF WHICH WILL NOT BE USED, AS I WAS PROMPTED TO ADD IT, OR I COULDN'T GET INTO MY ACCOUNT.

THEY REFUSE TO RESPOND TO THE EMAIL AND I'VE LEFT MESSAGES AS WELL FOR THEM TO CONTACT ME.

I'VE BEEN ON THIS SITE NOW FOR 8 YEARS, AND IF THIS IS HOW THEY TREAT PEOPLE... THEN, IT'S SO NOT THE ONE FOR ME.

THIS WILL BE MY LAST YEAR FOR SURE.

I WILL BE REPORTING THEM TO ANY AND EVERY AGENCY THAT APPLIES, INCLUDING THE BBB.

Date of experience: November 29, 2021
Richard B. Backstage Rep
over a year old

Hi Barin! Thank you for your feedback. We're sorry that you feel this way. I can see that you reached our Customer Support and the issue you experienced was solved.

Florida
1 review
1 helpful vote
Follow Celeste B.
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I have been trying to login so I can delectable a resume. I still haven't recieved the code I need for forgotten password

Date of experience: June 1, 2018
Francis R. Backstage Rep
over a year old

Hi Celeste, have you tried contacting customer service? Send an email to customers@backstage.com and we'll be happy to help.

Florida
2 reviews
12 helpful votes
Follow MAXIMILLIAN A.
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Great... But Not Perfect
September 13, 2020

I've been on Backstage for close to three years now.
It has really helped me get my foot in the door on a lot of gigs.
My review will be as direct and honest as possible.
Pros:
BACKSTAGE is reputable and DOES have alot of legitimate acting gigs.
Great for Non Union actors.
I personally have not had any issues as far as customer support nor renewal issues.
Very wide data base for any one in the industry.
SAG approved films and shorts that can get you the accredited status to into the Union.

CONS:
ALOT. And I do mean. ALOT of unpaid/ school film type of jobs.
No real A list or major motion picture opportunities.
( I've only seen 1 out of my three years)
They say for example you have an opportunity to apply for let's say The Walking Dead or Fast and Furious. But the truth is A listed gigs will NOT appear here.
In addition those gigs require agents and SAG union. This is this sights biggest downfall.
To be a SAG member you have to have SAG approved film experience. Which BACKSTAGE does offer. BUT. As far as my experience SAG films require agents. Agents won't touch you unless you have SAG experience. So, in essence your like a Dog chasing your own tail. How does one get in the door? As it said in Hollywood. You know someone who knows someone.
Alot of infomercial type. "Teach you to act"
Without accredited teachers courses. ( a high majority of production companies and directors won't take you seriously without ACTUAL acting classes from an accredited institution)

If your an up and coming actor and need IMdB credits or a simple beginner at acting Backstage is your perfect place to learn the craft.
Backstage has given me the tools and gigs to perfect my acting, find my comfort zones and find my limits.
I can actually say I AM a professional Actor.

But if your thinking your going to land that huge gig with a major Hollywood Studio... Get ready to work your butt off and have a microscopic chance.( like a germ using a microscope to find a chance... chance)
Because without SAG union, a reputable agent/ company, and a actual film short/ audition tape done professionally.
You will be chasing extra gigs on major sets ( no SAG APPROVAL as an extra BTW) and doing Film festival shorts.

Date of experience: September 11, 2020
Richard B. Backstage Rep
over a year old

Hi Max, thank you for your detailed review! We appreciate your support for all of these years and hope you continue to land more gigs through Backstage. One thing I'd like to mention is that while it is true that most high profile gigs require an agent and mainly cast background work and other smaller roles on self submission casting platforms, there are also plenty of productions for major studios listed under vague descriptions on Backstage at the discretion of the company. Many productions don't want to disclose their actual name and go by pseudonyms. Best, Stephanie

New Jersey
1 review
1 helpful vote
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I am angry
May 14, 2018

I is hard to figure who is responding in Emails when I look at my emails I didn't realize backstage is the subject area when they respond

Date of experience: May 14, 2018
Francis R. Backstage Rep
over a year old

Hello Stacy,

Have you tried reaching out to customer service so they can help you with your problem? They are available Monday - Friday from 10am - 6pm EST to answer any and all questions, I'm sure they'd be able to assist you. You can contact them by any of the means listed here: https://backstage.zendesk.com/hc/en-us/articles/115000425066-Backstage-Contact-Options

We look forward to hearing from you.

Michigan
1 review
3 helpful votes
Follow Jim M.
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Joined Backstage a long time ago. However, one day checking my email, * at Backstage said he had terminated my account. He argued that he had sent me an email before warning me to "add my YouTube channel url" to messages I send out, and that because I didn't follow his rules, he deleted my account. He then proceeded to backtrack and give different reasons; as did the advisor on my last review of Backstage (deleted to retype), as well as on the Backstage contact page. I was given at LEAST 5 different answers as to why my Backstage was deleted.
Another argument he gave was that I had not paid for my account. Well, I joined Backstage when it was free, and was NEVER given a notice to start paying. My casting call had also been up for "too long"; another reason they deleted my account. You would think that if a website gives you a limit that THEY would be the ones to close it down once the time comes. Another reason: people on Backstage thought I was a scam. That comes down to the actors. If you ask an actor if they'd be interested to take a role and they report me for spam, Backstage should check and see if, indeed, it is spam. My messages were obviously not spam, but the workers at Backstage can't take TWO minutes to see if it's legit.
The main problem comes down to the email itself (and no, the main problem isn't that * ignored the rest of my emails without notice). The main problem? That I NEVER received the first email telling me to include my channel url. I keep my email clear, so I would've noticed it. I never received it. And, apparently, Backstage.com isn't professional enough to ask for confirmation if you get an email. They just assume. Backstage.com assumes everything. No confirmation, no warning emails, no emails telling you that you need to start paying: nothing. Horrible, unprofessional website.

P.S. Awaiting a reply to the email I sent to * several months ago. Guess he's just been on vacation.

*Personal information redacted by admin

Date of experience: June 5, 2017
New York
1 review
2 helpful votes
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It's a cool experience
December 5, 2017

It's cool I wish I could have gotten more work but overall it was a cute journey,...

Date of experience: December 5, 2017

Overview

Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 5th among Talent Agency sites.

service
62
value
60
shipping
2
returns
5
quality
59
This company responds to reviews on average within 1 day
+21