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BackyardPoolSuperstore has a rating of 3.4 stars from 1,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BackyardPoolSuperstore most frequently mention customer service, billing address, and credit card. BackyardPoolSuperstore ranks 1st among Swimming Pool sites.
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I ordered caps for my railing & ladder. The process was simple. I rec'd them promptly. They look good but I have not closed my pool yet as we are still using it. Thank you.
Defective Pool Pump Motor; No Response From BackYardPoolSuperstore I received my pool pump motor one day after ordering. First message sent 9-19-24: "I received my pump motor and while 'inspecting before installation' as directed in instructions, #2 states to 'check motor shaft which should rotate freely when turned by hand'. Well, the shaft does not turn whatsoever while gripping hard with my hand and trying to turn. Please advise. " Second message sent 9-20-24: It has been over 24 hours since I notified you of the defective pump motor you sent me. The shaft does not turn. I did move it slightly but the armature obviously gets hung up on stator or whatever and cannot be turned. Totally defective. In fact I think this motor was likely returned to you by someone else because of the way box is taped. I need resolution to this immediately. Thank you. Third email message sent 9-21-24: I believe the item sent to me was damaged during shipping. The armature is obviously hitting the stator or something and will not turn. Repeat the shaft will not turn around ( only slightly). I want a full refund or new motor sent to me. I need a new motor for my pool. You state your response ti inquiries is within 24 hours. We are well past that timeframe." I just returned home and I will now seek other options for resolution. Order Information Order number: AB-117345 Order Date: 9/16/2024
I ordered caps for my railing & ladder.
The process was simple. I rec'd them promptly.
They look good but I have not closed my pool yet as we are still using it.
Thank you.
Great price and fast shipping! By far the lowest price u could find and was blown away that I received the large robot in less than 48 hours.
I received the brand name Polaris product in a timely manner! Great product at a reasonable price!
Like that I'm able to purchase single speed motor through Backyard Pool since California has banned them
Easy ordering process and arrived on time. Will order again.
Received item in a timely manner at a reasonable price.
Received the correct part. The only thing that was a little trouble some was it took 8 days to get the part.
I did receive part of an order but not all of it. That has put me a week behind getting someone to open my pool.
Good customer service when two of four packages came n I called... T Y
I've ordered her several times from the site and as always had positive experience. I will be coming back here for future pool purchases.
Great product. Fast shipping. Good communication. Pump was well packaged and delivered in decent amount of time.
It was great. Part was perfect. Packaged with care. Very fast shipping. Will definitely shop again.
They stole $156.81 from us for a restocking charge. We purchased an generic salt cell
They advertise as compatible with my Hayward system. It did not work and they said it was used and thats there policy. How are you suppose to see if it works if you can't try it?
A total scam it even cost me $16.00 to ship it back. Spoke to a Jacob he was useless. Just kept repeating" that's there policy." The item was suppose to have a 3 year warranty. Run don't walk away from this business!
Easy ordering, great prices, fast delivery. Looking forward to seeing more products.
As soon as our daughter began to walk we needed a satefy pool cover. Price was less of an issue but the main concern is a perfect fit for the pool so to protect against an infant falling in the pool at any location. Back Yard Pool Superstore was the only company I found that had a big variety pool covers that had a tight fit to our pool. Prices are very competitive.
Nice site -- really easy to find what I was looking for.
Unfortunately, one of the three test chemical refills expires in less than 12 months. Their response was, basically, tough, because it's still in spec. Not real happy with that response.
No significant problems. However, one concern. Your shipping policy states that orders over $300 will require a signature at delivery. That did not occur. Fortunately I was home at the time of delivery but, was close to leaving for an appointment which would have left a clearly marked box (contents wise) in a highly visible/vulnerable position on my porch.
Thank you for having reasonable prices on these hoses. However, requested gray and tan arrived. Not a huge deal as they work just the same don't exactly look right. Perhaps this is normal lot to lot variability in color. If so, please disregard this message.
Locating products is simple, the check out process is straight forward, and delivered in a timely manner. Prices are very reasonable, especially when you consider that the cost of my filter cartridges are over $100 each if bought at my local Pool Supply store and buying them online, I got all four for a little more than what one would cost me. Granted you have to wait for them but considering the cost difference it's well worth it.
Several items are Out Of Stock / Ad read Free Shipping on the cartridge that I ordered. After committing to order, saw a shipping charge was added. Then received no follow up confirmation that order was received or being shipped - it just showed up in our mailbox. First time ordering from this company and expected better communication.
No question. This is a far better product. Comparing it to all the rest is a waste of time. They can't even come close. Please send a reminder in 6 months so I can get another set then. Thanks, Thomas.
To Anyone thinking of purchasing ANY item from this business Beware. I ordered a Hayward w3h150fdn natural gas heater via Amazon for the cost of $1999 using my Amazon Prime with FREE SHIPPING
I Received a shipping confirmation from Amazon.via email another email to follow on exect date due to the value of the item a signature will be needed.
Approximately 3 days later I received a cancelation on my order from Backyard &Pool Superstore. The reason was NON PAYMENT for freight. I called Amazon they tried several times to resolve the issue but this so called Business would not budge. Lastly I was told by this business they would re-order the heater BUT the price is now $2199. Amazon asked this 3rd party vendor to honor the original price from 3 days prior Amazon could not resolve this issue due to the fact Backyard &Pool Superstore is a 3rd party vendor.
One would say what kind of business is this.
PLEASE BE GUIDED ACCORDINGLY doing any kind of business with this so called company
Tip for consumers:
Buyer Beware please see my in depth review.
Products used:
None they canceled my order
Had to check the shipping and return policy to continue with checking out. Then it wanted a coupon code which I don't have. Shipping is very expensive for this little item. Took 9 days to get here, I think the Postal Service would have been cheaper and faster.
So far so good. Haven't received the stabilizer yet. Update: stabilizer came just as stated by the tracking information. I was surprised at the packaging- the powder was in a giant bag, with a twistie-tie, inside the box. While it is tricky to use this way, I did pay the least per pound over any other store or website.
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Discover Backyard Pool Superstore for swimming pool, spa, patio and grill supplies of the highest quality. Order top brand filter equipment, chemicals, replacement parts, cleaners, salt chlorinators, and more at the lowest prices!
