• BackyardPoolSuperstore

BackyardPoolSuperstore

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Overview

BackyardPoolSuperstore has a rating of 3.4 stars from 1,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BackyardPoolSuperstore most frequently mention customer service, billing address, and credit card. BackyardPoolSuperstore ranks 1st among Swimming Pool sites.

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Positive reviews (last 12 months): 80%
Positive
16
Neutral
1
Negative
3
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How would you rate BackyardPoolSuperstore?
Top Positive Review

“Excellent”

Ronald T.
10/4/24

I ordered caps for my railing & ladder. The process was simple. I rec'd them promptly. They look good but I have not closed my pool yet as we are still using it. Thank you.

Top Critical Review

“Defective Pool Pump Motor”

robin h.
9/26/24

Defective Pool Pump Motor; No Response From BackYardPoolSuperstore I received my pool pump motor one day after ordering. First message sent 9-19-24: "I received my pump motor and while 'inspecting before installation' as directed in instructions, #2 states to 'check motor shaft which should rotate freely when turned by hand'. Well, the shaft does not turn whatsoever while gripping hard with my hand and trying to turn. Please advise. " Second message sent 9-20-24: It has been over 24 hours since I notified you of the defective pump motor you sent me. The shaft does not turn. I did move it slightly but the armature obviously gets hung up on stator or whatever and cannot be turned. Totally defective. In fact I think this motor was likely returned to you by someone else because of the way box is taped. I need resolution to this immediately. Thank you. Third email message sent 9-21-24: I believe the item sent to me was damaged during shipping. The armature is obviously hitting the stator or something and will not turn. Repeat the shaft will not turn around ( only slightly). I want a full refund or new motor sent to me. I need a new motor for my pool. You state your response ti inquiries is within 24 hours. We are well past that timeframe." I just returned home and I will now seek other options for resolution. Order Information Order number: AB-117345 Order Date: 9/16/2024

Reviews (1,972)

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Rich J.
0 reviews
0 helpful votes
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July 15th, 2017
Verified purchase

Product did not show the diameter on line, chat got no answer. Found diameter on another site advertising the same company / product. Overall a great buy once specs were confirmed.

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Michael R.
0 reviews
0 helpful votes
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December 20th, 2016
Verified purchase

Great and quick delivery that was mentioned in the product details. Website easy to follow and very organized! Filter was as described and fit perfectly :)

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Philip Y.
0 reviews
0 helpful votes
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December 11th, 2016
Verified purchase

First time shopper. So far, so good! Received the product in less than two days. Very pleased with the price, shipping and the product. Would buy from this vendor again!

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Desperate D.
0 reviews
0 helpful votes
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June 23rd, 2019
Verified purchase

The first motor I received had a fault and AshleyK in the warehouse gave a quick turnaround with excellent customer service and the motor was in service before the deadline of a very important Birthday Party. Thank You Ashley K.

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Vince C.
0 reviews
0 helpful votes
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July 19th, 2020
Verified purchase

Not very good, did everything twice.
Tried PayPal, no link to your site on check out. Even though you show it above In check out methods.
Did receive order quick, and in good shape.
Thank you.

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Teresa L.
0 reviews
0 helpful votes
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October 2nd, 2017
Verified purchase

The best price and service I have ever received from a pool supply vendor online! I will be back and I will be telling my friends Backyard Pools! It really is a supper store! Thank, Teresa

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Diana H.
0 reviews
0 helpful votes
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July 14th, 2016
Verified purchase

So far so good. I have done a lot of research on pool cleaners...hope I picked a good one! Haven
't had a chance to try it yet. It's gonna be the weekend thing to do.

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Helen D.
0 reviews
0 helpful votes
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December 26th, 2015
Verified purchase

I was very pleased with my shopping experience. The order process was easy, the items came quickly, and the parts I ordered are all working well. Thanks, Helen Dorothy

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Scott M.
0 reviews
0 helpful votes
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July 14th, 2016
Verified purchase

The pool light I ordered arrived not working. The return process has bee slow, but steady. I have no complaints with the service; too bad the product was defective.

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John C.
0 reviews
0 helpful votes
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October 16th, 2017
Verified purchase

Order went smooth. I like the reorder feature in account history. This order just like my last 2 went very well. Super fast delivery, about 48 hours after order.

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Becky B.
0 reviews
0 helpful votes
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February 17th, 2016
Verified purchase

Record the wrong size; but they immediately shipped the corrected shipment with a return label to send back the incorrect size filters. Great customer service!

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Trent M.
0 reviews
0 helpful votes
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August 31st, 2018
Verified purchase

Called the 800 number and Ashley was the best help I've experienced in a long time. Over the past weekend I was on the phone with "in the swim" for over an hour, no thanks!

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Robert F.
0 reviews
0 helpful votes
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August 15th, 2015
Verified purchase

Placed order with no issues. Hopefully you will provide a shipping and tracking number. It would be helpful if you could predict a shipping date upon placing order

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Ronald B.
0 reviews
0 helpful votes
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June 21st, 2016
Verified purchase

So far OK
Got my pump, great service so far and a great price!
I will install it soon and I'm sure it will be good!
I really liked that there was no tax or shipping fees!

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Gerald N.
0 reviews
0 helpful votes
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September 9th, 2016
Verified purchase

Easy to order. Thank you. However we have not used the product yet, so we are not sure how it will work out. Will keep you posted. I hope we got the right one!

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RL W.
0 reviews
0 helpful votes
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May 14th, 2016
Verified purchase

Order arrived on time that was promised, and delivered in good shape. I saw some low reviews for this business but this was a simple order without problem. I am satisfied with this order.

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Chick H.
0 reviews
0 helpful votes
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February 26th, 2017
Verified purchase

It will cost me $100 to send back on something I paid $210 for. I was going to send this one back and get a bigger unit CC150 *******, but I won't take that chance again.

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Rhonda M.
0 reviews
0 helpful votes
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June 10th, 2016
Verified purchase

Loved the fact that we paid no shipping and it was easy to find what I was looking for.

Received the item but the bulb was shot and we had to purchase another one this added to our cost!

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Iraj M.
0 reviews
0 helpful votes
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November 6th, 2015
Verified purchase

The Light is small and must return and get the standard size.

Please contact me on my cell number *******649.

I will stop payment on my card.

Thank you.

Ira Morsh

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Tony U.
0 reviews
0 helpful votes
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October 13th, 2017
Verified purchase

Male end of the hose was a little tight putting it in the existing hose that was in the pool but I got it to work and all is well. Price was great half of what a pool store would charge.

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Mike H.
0 reviews
0 helpful votes
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December 26th, 2015
Verified purchase

Any idea of how long until it will arrive? Hot tub is circulating constantly, but obviously not heating...and it is cold outside. This took way to long to arrive.

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Marshall F.
0 reviews
0 helpful votes
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August 9th, 2016
Verified purchase

I really appreciate being able to view most of the manuals for the parts to get a better idea of the specs, capacities, and installation; much better than competitors!

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Pat H.
0 reviews
0 helpful votes
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April 4th, 2020
Verified purchase

Good, I hope they let me know when it's on my porch. So many deliveries don't ring the doorbell. Thank You for the great service. And for ringing the doorbell.

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Daniel C.
0 reviews
0 helpful votes
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August 22nd, 2016
Verified purchase

So far, so good. Best price. Hope hose is as good as advertised. I received the hose & it was perfect. I made a great choice to get the hose through Backyard Pool Superstore.com

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Rusty T.
0 reviews
0 helpful votes
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January 11th, 2016
Verified purchase

Lowest price I could find on this item. I just wish they had notified me it had shipped. I had to go to their web site to find that out. Other than that, I'm very satisfied.

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