BackyardPoolSuperstore

Bought a pump from BackyardPool Superstore that supposedly had an 18 month warranty. Within a month the bearings went bad. I have been working with the company for over 3 weeks. They have various extenmsive delay and deflect tactics, and are doing nothing to process the warranty claim. Many other customers have noted the same problems. I had been a customer of theirs for pool chemicals and solar covers for many years, but will never do business with them again.

This company has 1 star reviews on every review site for a REASON! Wish I searched reviews before ordering. We ordered by part #, they sent another part which they state was what we needed, admitted we ordered a diff part #, didn't fit, went & bought locally (it fit) now they want to charge $10- to restock a $20 part!

Ordered something from this company and it said it arrived today at 1048am in my mailbox, but per my video surveillance camera it never arrived. They told me that it was my problem to file a police report but the video shows it was not delivered so it is on USPS the shipper they choose to use. They refuse to refund or send me a replacement. There customer service associate was not interested in helping me at all.

These people are crooks. Do not ever buy from them. Purchased a heat pump and description was unclear. Spent $2100. Recieved it and found out it didn't cool. Called and asked to return. Paid $400 to ship it back to them and agreed to a restocking fee where they committed to credit me once the merchandise was recieved. My HVAC company boxed the new merchandise and Estes picked it up and delivered it to the company within 2 days. After no credit in 3 weeks made several calls with promises for a return call (never got one). Filed a BBB complaint and they told BBB equipment was damaged and they would not refund anything (plus they have the new equipment returned. They are crooks and will steal thousands of dollars from you. DO NOT do business with them!

We ordered a Hayward pool heater for our pool as a surprise for the grandkids. They canceled our sale today leaving us to order it last minute from Hayward through Amazon for the same price but now we'll after Christmas

Sent wrong item their mistake and impossible to return...theyve disconnected their cutomer service phone line...

I bought a pool vacuum from this store. It was in stock. On the day after it was supposed to arrive they canceled the order and said it was out of stock. Unprofessional. Would never buy from them again. Amazon of course was no help.

BUYER BEWARE! I bought a pool cleaner from this company and had to return it because we changed our mind about constructing a pool and this company charged me a 20%($140) restocking fee! All I did was look at the item inside the box! I understand they need to charge something for the shipping and the inconvenience but $140? RIDICULOUS! Buy your pool equipment from someone else!

Bought a robotic pool cleaner September 22. Worked great for 2 days 3rd day did not work at all. Been trying to return or get it repaired sense. Amazon requested return label 3 times asking them to contact me but they haven't. Be honest Amazon is as quilts as BACK YARD POOL SUPER STORE. This was a $2000 purchase and can't get and satisfaction from neither parties. It's going to corporate Attorney next Tuesday if no response.

We ordered a part for our pool vacuum and it never came. When we contacted customer service via email THREE TIMES, they sent us the same automated response. It wasn't until I sent an angry email that we actually got a different response. Long story short, they said we received the product (we didn't) and wouldn't refund our money or even work with us in any way, shape, or form. On top of it, they took TWO MONTHS to communicate it all with us, so according to Amazon, the time for refund passed almost a month earlier anyway. Horrible company. There are SO many other pool stores out there that going with this company is a waste of time and money.

I bought a pool cleaner using my amazon prime accoun. The pool cleaner just spread dirt around and didnt work at all! I dried it out and sent it back! The charged me over $100 dollars their so called restocking fee! Why the hell donyou charge a restocking fee for an item that doesnt
Work!? Are you restocking to send to someone else? Funny dont buy used crap from these thieves and amazon prime is a joke they said they cant help me its a third party seller! Dont buy

Order a specific part. Turn out that they did not have it anymore, so rather than contacting me, they sent out another part.
When I asked to return it and tried to email them, THEY JUST STOPPED ANSWERING MY EMAILS! It's like fraud!
They would also not return phone calls!

Wish I read the other reviews before I bought from them!

Backyard Pool Super Store literally stole $21.03 right out of pocket. I recently purchased Coral Seas Green Aid, that did not work. II followed the instructions to the letter and this product did nothing to get rid of the green algae. If anything the algae grew more after using this product. Because it did not work I returned the empty container.

Backyard Pool Super Store is not giving me a refund. The total of the purchase was $23.01, and they are charging a $12.71 restocking fee, which is hysterically stupid because there is nothing to restock I returned an empty container, where are they going to restock that? The remaining $10.75 they are giving to me on a gift card for use on their website, however I have no desire to do business with them in the future. I paid for a product that did not work as advertised, and I feel that I should be given a refund. Instead Backyard Pool Super Store chose to rip me off, and keep my money for a product that did not work.

Horrible product, but an even more horrible company.

They send out defective products and the customer has to pay to ship it back and ALSO has to pay a restocking/warranty fee on top of that! They say there is nothing they can do. YOU MUST PAY THE SHIPPING AND RESTOCKING FEES ON PRODCUTS THAT DO NOT WORK! This is the worst experience I have EVER had! They will continue to make money when they ship out the same defective products to different people time after time. They need to be ban from selling on ebay and amazon! DO NOT BUY FROM THEM, YOU WILL NOT GET YOUR MONEY BACK AND YOU WILL BE STUCK WITH A PRODUCT THAT DOES NOT WORK. On top of that, they are rude and refuse to work with you! THEY DO NOT EVEN DESERVE ONE STAR RATING, I WOULD GIVE THEM 0 IF I COULD.

Need to change your billing/shipping area. Some credit cards have a different billing address than shipping address! For example my discover card bill is done through a p.o. Box, which you will not ship to...so I can't buy from you with that card.

Normally good! I ordered several different chemicals. I ordered 24 lbs of shock and about 8-10 bags were completely broken open and spilled everywhere. It was all boxed very well which tells me they were more than likely busted apart before they left the warehouse. I would like to have them replaced.

Within 10 minutes of running perfectly, my Polaris got stuck in reverse. I have been in contact with them and they are sending me a new backup motor, but have yet to receive it. I hope you are not selling inferior product.

To Anyone thinking of purchasing ANY item from this business Beware. I ordered a Hayward w3h150fdn natural gas heater via Amazon for the cost of $1999 using my Amazon Prime with FREE SHIPPING
I Received a shipping confirmation from Amazon.via email another email to follow on exect date due to the value of the item a signature will be needed.
Approximately 3 days later I received a cancelation on my order from Backyard &Pool Superstore. The reason was NON PAYMENT for freight. I called Amazon they tried several times to resolve the issue but this so called Business would not budge. Lastly I was told by this business they would re-order the heater BUT the price is now $2199. Amazon asked this 3rd party vendor to honor the original price from 3 days prior Amazon could not resolve this issue due to the fact Backyard &Pool Superstore is a 3rd party vendor.
One would say what kind of business is this.
PLEASE BE GUIDED ACCORDINGLY doing any kind of business with this so called company

I tried using Google Shopping. Bad experience. Going directly to the Backyard pool superstore was easy and quick, no problems. Order was shipped same day and I received my order right on schedule as promised.

Thanks for your excellent service.

Good so far, will see what happens when I receive the product.

Was very impressed with time of delivery, which was exceptional compared to other online sites. As of now would definitely order from company again. Haven't had a chance to get light install as of yet but opened up box and the product looks great. Will follow up one last time when light is actually installed to give feedback on overall product installation, appearance and performance.

Great friendly customer service. Their technical support staff very helpful regardless of whether you buy parts from them or not. In fact the technical support staff did help me choose the right product. All in all good value for money. The only negative I have is that the "Seal" that came with the motor was the incorrect type and I had to spend an additional $30 to get it from a local pool store.

My overall experience was favorable. My initial delivery date was scheduled for the next day (which pleasantly surprised me), but then somehow it was pushed back a couple of days. The pool cleaner works very well and I am very satisfied with its performance.

For some reason the page I ordered from will not come back up. It could be my 72 yr old mind, but it is frustrating. I messaged to add the leader hose. Hope I get it!

I got everything, thank you. Your people were very responsive and helpful.