BackyardPoolSuperstore

I ordered caps for my railing & ladder. The process was simple. I rec'd them promptly. They look good but I have not closed my pool yet as we are still using it. Thank you.

Defective Pool Pump Motor; No Response From BackYardPoolSuperstore I received my pool pump motor one day after ordering. First message sent 9-19-24: "I received my pump motor and while 'inspecting before installation' as directed in instructions, #2 states to 'check motor shaft which should rotate freely when turned by hand'. Well, the shaft does not turn whatsoever while gripping hard with my hand and trying to turn. Please advise. " Second message sent 9-20-24: It has been over 24 hours since I notified you of the defective pump motor you sent me. The shaft does not turn. I did move it slightly but the armature obviously gets hung up on stator or whatever and cannot be turned. Totally defective. In fact I think this motor was likely returned to you by someone else because of the way box is taped. I need resolution to this immediately. Thank you. Third email message sent 9-21-24: I believe the item sent to me was damaged during shipping. The armature is obviously hitting the stator or something and will not turn. Repeat the shaft will not turn around ( only slightly). I want a full refund or new motor sent to me. I need a new motor for my pool. You state your response ti inquiries is within 24 hours. We are well past that timeframe." I just returned home and I will now seek other options for resolution. Order Information Order number: AB-117345 Order Date: 9/16/2024