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BackyardPoolSuperstore has a rating of 3.4 stars from 1,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BackyardPoolSuperstore most frequently mention customer service, billing address, and credit card. BackyardPoolSuperstore ranks 1st among Swimming Pool sites.
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I ordered caps for my railing & ladder. The process was simple. I rec'd them promptly. They look good but I have not closed my pool yet as we are still using it. Thank you.
Defective Pool Pump Motor; No Response From BackYardPoolSuperstore I received my pool pump motor one day after ordering. First message sent 9-19-24: "I received my pump motor and while 'inspecting before installation' as directed in instructions, #2 states to 'check motor shaft which should rotate freely when turned by hand'. Well, the shaft does not turn whatsoever while gripping hard with my hand and trying to turn. Please advise. " Second message sent 9-20-24: It has been over 24 hours since I notified you of the defective pump motor you sent me. The shaft does not turn. I did move it slightly but the armature obviously gets hung up on stator or whatever and cannot be turned. Totally defective. In fact I think this motor was likely returned to you by someone else because of the way box is taped. I need resolution to this immediately. Thank you. Third email message sent 9-21-24: I believe the item sent to me was damaged during shipping. The armature is obviously hitting the stator or something and will not turn. Repeat the shaft will not turn around ( only slightly). I want a full refund or new motor sent to me. I need a new motor for my pool. You state your response ti inquiries is within 24 hours. We are well past that timeframe." I just returned home and I will now seek other options for resolution. Order Information Order number: AB-117345 Order Date: 9/16/2024
Three times I left a message and an email asking for a paid invoice to be sent or emailed to me by PDF attachment. All of my requests HAVE BEEN IGNORED! No one ever answers the customer service phone!
VERY FLAKY!
Quick and easy checkout. Although the tracking number only showed picked up and nothing after that. But product was as advertised...very pleased. Thanks in would definitely order again.
Great prices, fast delivery. Overall very happy with service and with pool cleaner. It was easy to install just wish there were more hoses provided. Not long enough to reach other end of 30 ft pool.
Great product. Just don't understand how to qualify for ur discounts that are advertised in ur emails. Waited to purchase when u had a sale and paid full price.
Order process is easy... let's see how delivery and product quality/value work out...
Okay... products received and very pleased with quality and value. Will definitely use this vendor again...
Awesome... after searching for an hour and 1/2 on various websites Amazon.com finally hooked me up with you and I found the filter I needed in 2 minutes.
Easy to order and delivery could have been better. Would like to see an option for expedited delivery. Overall satisfied with experience, I will be ordering more soon.
Quick & Easy! Product was as described. Installed and will check quality of product next, as it is a replacement for an OEM filter by Pentair.
I suggest backyardpool consider using an overpack for shipping, as the box was ripped when it arrived. I did not see any damage to the filters, but there could have been. The Manufacturers box was not as strong as a standard shipping carton; not something backyardpools can control, but something they could address.
I will use backyardpools again.
No problem so far, just submitted order. Received my order and everything was great, price was even better. Will be using this backyard pool superstore again'
thanks
Very pleasant experience. Equipment installed and functioning well. More than I wanted to spend, but price competitive compared to others. Hopefully this unit lasts longer than previous.
The products were received on a very reasonable time frame, in great shape and at a very good price. I will definitely use your services again. Thank you for all that you do.
Was pretty easy and turns out to be the same set of steps that we had previously purchased. Not sure it was from your website, but hopefully we won't need to order any future steps. Thank you.
The only thing I do t like is the return policy. If you receive incorrect item and have to mail it back the customer has to pay over $75.00 for shipping
Thank you. We received our Polaris 3900 sport pool sweeper. We haven't opened the package or installed it yet. Waiting for our pool guy to get back from his holiday travels.
Good website. Good price. Delivered on time. The product is not OEM. I will have to see how long the hoses last in a pool environment. They are the correct size.
Have owned Polaris in the past and found it to be a very good product. The price was good -- less than I paid several years ago for a more basic model. So far we love the new Polaris pool robot!
Good selection of products, great pricing.
Item was poorly packaged- it was rattling around in a large box with almost no packing material. Item seems to be ok, but I have yet to install it.
Good prices. Reasonable quick delivery. Would be better if they offered free delivery like other web sites, but even with cost of delivery their pricing was somewhat better than others.
Slow delivery, bulb broken, but good price and they shipped out the replacement bulb, which took another 4 or 5 days after the initial week to get the light fixture.
Incredible, needed to replace my in ground pool pump, found the BEST price and the two day free delivery sealed the deal. Definitely keeping backyard pools on my goto list.
Needed a Hayward Super Pump Motor quickly and got it within days and at the lowest price I could find on the web! Fantastic service from beginning to end!
Easy enough, hope it ships fast and arrives in perfect condition.
I received the order in good condition but have not installed yet so don't have a full assessment.
Disappointing that a lot of items are out of stock. Otherwise easy to order and good price. The delivery was fast enough considering standard shipment method and COVID-19.
It sucked waiting at house for delivery with signature verication under 300$! It was 3rd attempt had to take off work to be home for UPS! WTF I would have order from Amazon for another 15$ than take off afternoon to wait for delivery attempt that I almost missed!
Not a 100% happy with product yet! Fell over on its side several times and couldn't get back up...made a modification by placing the floats by unit and may have helped! We'll see!
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Discover Backyard Pool Superstore for swimming pool, spa, patio and grill supplies of the highest quality. Order top brand filter equipment, chemicals, replacement parts, cleaners, salt chlorinators, and more at the lowest prices!
