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Badoo

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Germany
1 review
6 helpful votes
Follow Jack R.
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You know you are being tricked when you are first promised an easy account setup, but then at every click of a button Badoo wants more and more information. There is no end to it. What keeps it from one day asking you for your credit card details to continue using the site?

Badoo is truely the biggest piece of trash ever! After stealing my photos, and letting me click around 3x it starts asking for more.

Badoo totally disrespects users wishes. It shows how the Chinese seem so used to users having no rights or privacy whatsoever. Stay away from this communist controlled espionage site that will rape your privacy every which way it can and make you pay for it with your soul. Pure evil!

This site should be banned in all other country, as it's a delivery platform for espionage and trade sanctions should be imposed. This site is worse than a platform used by ISIS to spread terrorist propaganda. This site turns you into a prostitute, because it is forceful and disrespectful of users. After using this site you feel filthy and used, like someone took you up the bum.

No serious, I have never used such a $#*!ty platform before in my life. Evade this site at all cost. Stay away, keep running and don't look back!

Date of experience: June 24, 2017
Badoo H. Badoo Rep
over a year old

Hi Jack!

We're very sorry you've had this experience with us.

You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people. Our premium features provide the possibility to gain more attention and you can read more about them on www.badoo.com/spp or www.badoo.com/credits.

On top of that, we can assure you that we comply with all privacy regulations and that your data is safe with us. You can read more about this on our Terms and Conditions: www.badoo.com/terms

Finally, we just wanted to clarify that we take all allegations of abuse very seriously. Our Moderation Team investigates all the complaints we receive and take action accordingly: we will not tolerate any kind of discriminatory language on Badoo.

We hope this helps, but please do not hesitate to get in touch if there is anything else we can help you with.

Canada
1 review
1 helpful vote
Follow Mike E.
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SCAM!
November 17, 2020

They will charge you $60 without you knowing. Their automatic subscription after that FREE TRIAL is going to surprise you.

I deleted my credit card info from the APP and they still MANAGED to CHARGE ME. Isn't it FAIR to think that if you delete your credit card info, they will just unsubscribe you THEMSELVES afterwards? BUT NO! They said DELETING CREDIT CARD INFO IS JUST FOR THE TOPUPS. They still GOT YOUR CREDIT CARD INFO for the automatic PREMIUM even if you delete it! WHAT A SCAM!

Customer service thru feedback is NOT HELPFUL. They will say they understand you for your frustration but will just show the "terms and conditions" in email and make pre-generated responses after you make valid reasons as to why you deserve A REFUND.

The APP in itself is designed to FOOL YOU. Their unsubscribe button is so small and gray that it took me a few tries to figure out!

WHAT A SCAM!

Date of experience: November 17, 2020
Badoo H. Badoo Rep
over a year old

Hey Mike,

We are very sorry to hear that you feel this way. We must stress that unlinking your card is not the same as unsubscribing. Once you are subscribed, payment is taken in advance for the services. We do ask that everyone cancels their subscriptions to stop the payments from going through.

Our customer service team are also always happy to help with this. You can always reach us on social media on@BadooHelp where are team are working around the clock to help with any queries in regards to Badoo.

We will report back to the most relevant team about the subscription. Thank you for your honest feedback.

-BadooHelp

GB
5 reviews
24 helpful votes
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Happy
November 5, 2015

Omg met my wonderful boyfriend on here when only signed up coz there was a rumour that someone supiour to me was on it so I was doing some detective work never found him but I found my soul mate

Date of experience: November 5, 2015
GB
1 review
1 helpful vote
Follow Darja S.
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Stole money
October 15, 2021

Be aware INTERNET FRAUD, UNAUTHORIZED WITHDRAWAL FROM BANK ACCOUNT
SCAMMERS They charged me for lifetime subscription. I wanted to pay for a day access. Now they refuse to give me my money back, they state that I authorised a one click payment by entering my details. Yes, but I wanted a one click payment for a day access. And the amount is non refundable. Be very careful with them, they are a scamming company They know what they are doing. Just read reviews of others
Just imagine, you enter your details into company's website to purchase one thing, you check that you are purchasing that exact thing before making an actual purchase, however later on you see that they charged you for the most expensive thing that you had no intention of buying
They refuse to give you money
Make sure you don't give them any of your details

Date of experience: October 15, 2021
Badoo H. Badoo Rep
over a year old

Hey Darja,

We are sorry to hear you feel this way. Please do get in contact with us on@BadooHelp on any social media form and we can look into this for you.
Send us along with your registration details and we can see what happened for you.
Hope to hear from you soon.

-BadooHelp

GB
2 reviews
6 helpful votes
Follow Adam G.
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I only joined yesterday and paid £3 for badoo premium as it states that i would ve able to chat to woman so paid the £3 and sent message to one woman and it went to a page today to pay for more credits so i thought may be another service so i havs now paid for this so to chat to all. Womem but the £5 was only to chat to thst woman because i went to chat to another woman it come.up with the same message having to buy more credits. Bloody hell this is a scam so i am going to report this to FCA so no one else gets scammed like this. I am on match and i because I'm new they offersd me a one cost of £30 for a period of 6 months so this is £5 per months ans chatted to a few women now so this Badoo is not a dating website its just a money making scam

Date of experience: July 24, 2020
Badoo H. Badoo Rep
over a year old

Hi there Adam,

We're sorry to hear that you're having trouble with billing on Badoo. We're happy to look into these transactions for you! If you'd like, please reach out through a private message with your registered email address or phone number so we can locate your account and help you out.

- BadooHelp

GB
1 review
2 helpful votes
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Useless
September 18, 2019

I clicked one week premium membership just to try the site but They took out one month membership payment plus. Simply they stole my money without my permission!

Date of experience: September 18, 2019
Badoo H. Badoo Rep
over a year old

Hi Kaywan,

Thanks for your review.

I'm sorry to hear that you've purchased a longer length of Badoo premium than you needed or wanted. If you'd like to send us a message containing your registered email address or phone number, I'll gladly look into the options available to help you out here.

Please be assured that we would never charge you for a service that you haven't agreed, so perhaps there may have been a little confusion somewhere which means there's potential for us to improve this flow. Your feedback will really help us to do that!

You can reach our team at badoo.com/feedback, or search 'BadooHelp' on Facebook, Twitter and Instagram where we're available 24/7.

We look forward to hearing form you.

BadooHelp

Slovakia
1 review
5 helpful votes
Follow Martin H.
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They are legal scammers!
November 25, 2019

Beware of this site and never buy any of their services like credits or premium. They uses all the legal ways how to scam you like subscription payment you do not know about (if you wont cancel, they will charge you). Once you put payment informations of you card it will stay there they will then put a lot of ads like buy premium and if you are not careful what you click on they will sell you their most expensive product on one click! Also they uses fake profiles and messages how the hottest girls want to talk with you and other bullsh*t. They uses also lots of psychological ways how to make you think its a good idea to buy premium. Like there is a hot girl looking to hear from you but if you want to talk with her you have to buy some credit an so on They uses lots of other ways how to charge you so be careful because there is no way they will refund your payment! Also spam emails from them are so annoying. There is no contact details of what company or country or anything is behind this site! Your money will end up in UK and I do not have to say that this country is the centre of scammers. I was charged for lifetime premium with unauthorised credit card payment!

Date of experience: November 25, 2019
Badoo H. Badoo Rep
over a year old

Hello Martin!

Thank you for your review and for allowing us the chance to clear up some misunderstandings.

Badoo is free for all users, and it’s up to you to decide whether to purchase any of our paid features, such as Get Featured, Rise Up and Badoo Premium. Any Badoo user can create a profile, upload unlimited photos and videos, browse, chat and meet new people completely for free.

Badoo will never charge you for any services, that you did not request. You can also find out more about our cancellation policies on our website: https://badoo.com/terms/ If you would like to request a refund for a service you purchased, you can always contact us on badoo.com/feedback and we will be happy to assist you.

The one-click method presents a quicker and easier way for you to make online purchases on Badoo! After making an initial purchase with your credit card or PayPal account, your details will automatically be stored. The next time you want to make a purchase, simply click on the service you want and it will automatically be applied to your account using your payment details.

Don’t worry - you can simply unlink your details if you wish to. If you would like to unlink your payment details, please go to settings, scroll down to payment settings, click on the pencil icon to edit and you'll be able to unlink your details.

Please note that deleting a payment method won’t cancel existing payments (for Badoo Premium or Automatic Top-up). These must be cancelled separately. Instructions on how to cancel your Badoo Premium differ depending on what method you used to purchase them. If you can’t cancel them through the Payment settings menu, please contact us at badoo.com/feedback and we will be able to do this for you.

We occasionally let you know about people who want to chat to someone like you, as we hope you'll be interested in them. The aim is to encourage you to take advantage of the opportunities Badoo offers to meet new people, and improve your user experience. If you're not interested, just delete the contact, or ignore it - we won't tell them.

Please remember, you can also message anyone you match with for free but if you don’t want to wait until the user likes you back, you can still use credits to initiate a conversation with her. This change provides the best experience for all our users, as many have asked us to help manage the number of messages they get.

If you would like to find out more information about Badoo you can visit our ‘About Us’ section on https://badoo.com/team/ and read more about who we are.

We hope this information clarified some questions you had. You can always message our support team if you have any more questions or concerns.

- BadooHelp

Oregon
1 review
8 helpful votes
Follow Terry G.
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Unexpected Hassle
October 8, 2017

I hit the "send" button to send a message and it sent a "gift" sticker instead and automatically charged me $9.99 to my PayPal. Now I'm in the process of disputing the PayPal charge.

Date of experience: October 8, 2017
Badoo H. Badoo Rep
over a year old

Hi Terry!

Since you linked your payment details to your profile when purchasing a service in the past, you were able to make purchases with our one-click method. This is designed to make purchases more convenient to the user.

However, don't worry: if you didn't use any more Credits and this happened less than 14 days ago, we can provide you with a refund. Simply drop us a message on any of our social media sites ( or ), including the email address linked to your account, and we will look into this for you.

Thank you for using Badoo!

Canada
2 reviews
7 helpful votes
Follow Robert M.
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A scam
November 15, 2016

Be very carefull. At first, Badoo says that it's free but, of course, the functionalities it provides with the free package will lead you nowhere.

So, I accepted to pay for a month period, just to see if it works and how.

But, surprise surprise, what you're buying is not a membership, but credits. And most of the time you use a functionality (for example, sending an email to someone you have an interest in), they charge the credits. And the credits they charge constantly changes (to write a message to a person, it will range from 0 to 300 credits, depending on some sort of ranking that I could not make sense of). So right there, it's a scam, because they don't tell you that when you get the credit card out.

It does not stop there.

They will also charge you other fees, on your credit card, while not telling you. Oh, maybe they are telling you, but in fonts so small, buried under a ton of other informations, that even an ant could not read it without magnifying glasses...

It happened to me. As I write this, I'm in the process of asking a reimbursement for one of the fees they charged me (against my willing consent). And guess how that is going? Even though I provided my credit card bill, "they cannot trace these transactions"...

Avoid Badoo...

Date of experience: November 15, 2016
Nigeria
1 review
0 helpful votes
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Am not happy
April 21, 2017

Have been using Badoo for years, i dont know why am block. Pls try and retify i and send me an email at *******@yahoo.com so ican meet up with my friends pls thanks for your understanding.

Date of experience: April 21, 2017
Badoo H. Badoo Rep
over a year old

Hi there!

According to our records, the profile linked to your email address hasn't been blocked, you only need to photo verify it: to ensure we keep the community safe, we require users to verify their profile.

If you are not able to verify your profile with a photo due to not having a working camera on your phone/computer, we recommend that you borrow a device with a camera from a friend or visit an internet cafe. This process will only need to be completed once.

I'll get in touch with you via email straight away.

Thank you for using Badoo!

Overview

Badoo has a rating of 1.3 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 501st among Social Network sites.

service
98
value
96
shipping
22
returns
23
quality
87
This company does not typically respond to reviews
+59