Bahoma London

I am in the middle of a complaint with the company I bought these candles from Brand Alley and so far have been refunded for my candle and offered free delivery on my next purchase. The candle suddenly exploded and shattered right in front of me and set fire to my table. Fortunately I was sitting there but couldn't touch the shattered glass as it was too hot. If I was not there i. E. went into the kitchen for more than a few minutes then there would have been a fire. Also if my dogs were nearby they would have been scalded or worse. Therefore until I receive an explanation or even an email from them I will not purchase from this company again and will be contacting trading standards.

I will try to be as fair as possible in this review. I have no idea about this company even exists till national crises and COVID-19 outbreak in the UK. Our nation getting through difficult times and we all trying to protect ourselves and our loved ones as much as we could. Unfortunately some companies taking an advantage of our fears as in my situation Bahoma did too. I came across of had sanitizer made by Bahoma on Amazon at a sky high price £20 pounds plus £4 delivery even for prime members. I have ordered it even I thought price is not fair, but anyway. All this lock down situation put massive pressure on delivery service and coincidentally I was forced to leave my apartment. But it was more than enough time for me to receive this order (2 weeks) 30 of March I was moving and loosing all legal rights to be at my apartment, I have notified Bahoma on 26 (still no delivery) of March to cancel my order and refund me, as I was worried delivery will be missed. They could not cancel it, I was told to contact new owners( which moved immediately) to turn this delivery away, I did, week after on the 4th of April delivery status went as delivered and sign for. I contacted Bahoma as I was hoping it them who has this delivery, they told it's not with them I have to go back to my old address and look for it and ask new owners ( and all this on national lock down and government advice to stay at home) I have to travel 4 miles to found nothing, no neighbors or new owners had it. I've reported it to Bahoma. They refused to refund me and accused me of dishonesty and on top of this they offer to me to go to my local post office ( again in a National lock down) and look who signed it. We as nation will get through of this crisis but we will remember who tried to profit on pandemic. Before all this Bahoma was running 50% site wise sales and £10 off vouchers obviously not anymore. And even more on amazon complains comments on their high price they claim to sell it at a cost and no making any profits. I remember buying before crisis 500ml Purell sanitizer at £4.99 at B&M after even 3d party company was making profits, I could not understand how £20 is not enough for Bahoma to make some money.