There were many adjectives I could have used but that would be small of me. I used to be an avid BR shopper until June 23,2021. I fell in-love with the ribbed tanks and bought 3 via the US and had them shipped to me in Canada because the sizes were not available in Canada. Yes, after purchasing the blush pink, I needed them all. I made an order in Canada on the June 21 and waited kept checking for the shipment details. On June 29, I saw a refund of $75 and no email about what happened. They charged my CC and later cancelled my order without a reason. After 18 years of shopping, I am done with them. I had plans for those tops, there was a reason for the purchase. BR Customer Service, you have a lot of angry customers and the issues need to be addressed. I hope Mr. And Mrs. Ziegler (owners) read these reviews and address the issues/team and improve. Customers should be retained; not left to feel their dollar does not matter. The service is truly lacking and I truly wish BR every success. I am just NOT a customer anymore. I planned a whole look for a special occasion and now... no tops.

For many years I have been customer of this retailer!
For last year or so they're priced doubled and tripled, while customer service, quality is drastically declined!
It is getting even worse the shortcomings of managment and training issues generate significant problem for consumers! If you come to the store and you do not have receipt or item was gifted to you, you will be asked if you want a store merchandise credit to spend in the store! DO NOT EVER agree to that scam! Company uses a third party retail that counts returns without receipt and next time you're ambushed with surprise that you returns denied! Company is literally working in counseling with this third party organization to defraud their customers! It is not disclosed in their return policy that the minute you agreed to return you gift or your list your receipt returns with out it counting against you, and "friendly" customer service representative in the store advise you just put on gift card for you?!
We as consumers should be able to be protected against dishonest retailer like banana republic.
I filed formal complaint to BBB to protect my rights as consumer, no respond!
Looks like we consumers have no protection which is not right! I'm would never shop at this retail again, and returning all items I have ever bought from them.
Please be advise do not use this retailer!

This dress is more than I wanted or could afford to spend! But…. Loved the look and the confidence it gave me when I wore it :). Complimentary to me :) Thank you BR!

If your not perfect and happen to make an innocent mistake, BEWARE! Some of us have been loyal Banana Republic customers for decades though if your human and happen to look at the date, on your on-line order that it is BOLD Big letters, Look again! I made an error and got the delivery date mixed up with the order date, thus I was 2 days over the order date and 5 days before the delivery date, when I tried to return an item. NO EXCEPTION, 20+ years of being a loyal customer and BR couldn't even give an exception. I find it interesting that it's okay if they don't deliver on time, deliver the wrong items, and don't meet the customers expectations BUT if the customer makes an innocent mistake, there is no exception.
Thank goodness there are other options to purchase clothing from.

Their return doesn't include any identification how many items you are returning like amazon. So you can return 1 or 4 items there are no guaranteed the customer is protected

Loved the non-iron mens dress shirts and bought them all of the time. Now they have wrinkle resistant which are terrible quality. Bring those non-iron dress shirts back please!

Hi, I would never visit this shop again, they made my pleasant shopping day into a bitter day. I shopped for $100 and while paying the cashier rudely asks me to show my govt issued identity(out of all the customers. He somehow feels that Iam a thief), which I felt was unnecessary buy anyhow showed him and kept back in my vallet, he then asks me to show my credit card and then he again asks me to show my card and identity at the same time and then questions about my last name... seriously he thinks he is CIA or some bank protection fellow... and when I asked him why he says it's for my own security. I felt ridiculous as I know how to protect my card and my bank takes care of protection for which they charge me. Why would this Banana Republic sales guy want to become this Captain America and... ultimately I became a spectacle for the crowd. They should be in their limits and behave with customers properly... if they are seriously concerned about fraud they should do it for every customer. Not selectively choosing customers based on color or skin... and being racist towards some customers. Before being over cautious about your transaction s, first try to give good quality clothing. I will never visit this stores again and will never suggest anyone I know. Being in retail you should know the value of a customer, which you really don't give a damn... Bye bye Banana Republic

So I got a few pair of jeans as a gift from a relative and surprisingly they don't fit as well as my other jeans I have, so I looked at returning or exchanging them to a different size unfortunately I was unable to do that as it was a sale item and they DO NOT let you exchange or return sale items that have been purchased online or in the store PERIOD! They gave me a Thred Up option LOL which gives you a store credit the credit was not even close to the purchase price of the jeans so my only option is to keep them and eat a million Burgers to make them fit or try and sell them to someone else what a rip off will never purchase from this company again