Shopped at a BR store yesterday - first time in a long time. Very disappointed. Although I have shopped at BR for many years, I think I have finally aged-out of their clothing lines. This is unfortunate to BR as the 'older' population is growing and many of us do not like shopping at Talbots - we like shopping at stores like BR. Your wide-legged slacks may be a runway favorite, but who is actually wearing them during a regular day? No straight or slightly flared? Also, I have never worn a size 16 in my life, but according to their slacks, the only way one will fit is if I wear a size 16. I'm not buying a size 16. Ever. So au revoir BR.

I never received this order of 6/4!
I have been tracking this order since the due date of 6/14.
I have submitted requested updates and received No phone calls or updates!
I have been lied to my numerous times by customer service agents about the whereabouts of my order.
This is the worst customer service ever!
Now I get notice that you have received " my return"? I never got the package, how did I return it?

I need answers from someone in the US and not lies from someone in the Phillipines!
I will never order or shop with Banana Republic again!

BR used to be quite a good company. Now the fabrics are a lower level quality with much less stylish designs. Hold time for a return was long and site didn't allow me to log in for the return. Fashion photos on site are creepy, humanoids instead of down-to-earth humans.

Be aware and do not buy Final Sales at Banana Republic. If you clothing won't fit ( you buy online and can't try on) or you change your mind the customer service will tell you that the only option you have is to sell it or donate it to Threat up, which is a form of Good Will. I will be donating my final sale to Good Will because it will take less stress. The jeans sizing at Banana is terrible and inaccurate, they are very big and long so you can never buy your regular size because there is always misfit. I will be shopping at J.Crew and Lululemon where they take final sales for store credit in the case of misfit

Banana republic policies are designed to scam customers. I will never buy from them anymore.
They cancel half od my order and hour after I placed it so I get an email an hour later… hour and ten minites I call to cancel the rest. I am told that the request was swnt to the warehouse but they can't promise that it would be cancelled. But no worries the order is not even supposed to ship until 10 days later if tou end up getting it please just return it. 12 days later I get the order I previously tried to cancel and when I try to return it guess what? I am told is non returnable. Scammers… called several times but just wasted my time.

I used to be able to count on getting classic apparel from this company, but over the past few years, the quality has gone down and the prices have increased. You can get the same item in other stores at half the price. And get some pretty models back on the pages!

My recent online shopping experience with Banana Republic was very frustrating. After placing my order, I didn't receive all the items. I reached out to their customer service, where I had to explain the issue to multiple agents as the conversation kept getting disconnected. This was incredibly time-consuming and irritating. Eventually, they initiated the refund and I was advised to reorder, but by then, the item I initially wanted was out of stock.

I followed their advice and placed an order for an alternative item, hoping for the best possible discount as promised. However, when I provided the new order number, the agent informed me that they could only consider the last order, causing further frustration.

I was even willing to wait for the out-of-stock item if they would restock it, but the conversation abruptly ended once again. I'm unsure if the issue was with their website or the agents, but after wasting a lot of time, I ended up canceling my order due to the inconvenience.

In addition to that the $25 coupon they provided in the email, twice- after purchase- none of them worked and when checked by the agent, it had already expired.

I never thought I would be writing these reviews about Banana Republic, but my experience was really disappointing!

Please be careful with the final sale of clothing sets that are sold separately!

I purchased both the suit jacket and pants in a very specific color (sold separately but intended as a set, due to color match) but was informed 5 days later that the jacket was not in inventory.

Since both items were final sale I am now stuck with suit pants that I cannot use as they are not understanding the intention of purchasing these items together. I've been informed there is nothing they are able/willing to do which leaves me stuck and very frustrated with their product and services. I hoped they would have been more understanding to keep their customers satisfied but I suppose it is more important to stick to a company policy than keep future customers.

Estimated shipping date at time if purchase several days earlier than actual eta when shipping confirmation was ultimately sent. As it turned out id be out of the country for the real delivery date. I contacted customer service to either expedite or hold the shipment, they would do nothing for and had no interest whatsoever in helping. Too many options out there to waste my time and money with them again.

BR doesn't make returns easy. They stopped providing return slips or order number slips inside packages. I did not receive an email with my order number due to a typo in the email. And when I called staff to get help, they said there was nothing they could do. I called again a few weeks later to find out that staff wasn't adequately trained and could have helped me locate the order number on the shipping label like I asked in the initial phone call. At that point my order was late and there was nothing they or the manager would do to fix the issue. I now have 3 shirts that don't fit me that I paid $150 for. Boooo BR.

In 2019-21 I purchased a lot from BR. I bought a new wardrobe. If I liked the item I purchased several in all the colors mostly on sale, I also returned probably half of what I ordered because of poor quality control or wrong sizing. I also have a pile to sell on the online market sites. So for a year I didn't buy anything. Last year I bought expensive jumpsuits on final sale suitable for garden work and some ill fitting tops and sweaters that went back. And two pairs of jeans that are enormous that I'm stuck with. Recently I saw my favorite pants on sale. They were $60 still but considerably marked down and not final sale. I ordered 5 pairs, one in each color l, knowing that they weren't all going to fit. Two were too small and too short! I kept three. One pair seemed to pucker a little on one leg but I told myself they were just a little tight and would stretch. So I put them on this morning and one leg seemed a little tight. I took them off and carefully tried to determine if they were in fact cut wrong. I'm in a hurry to go, pants seem fine, just being silly. Put them on cut the tags off and go. I get in the car and sit down and sure enough the right pant leg feels tighter and was cut wrong. You can see it when I'm sitting. When I get home I'm taking them off and sending them back. This is the Banana Republic reality as I know it today. By the way, this will be the first article of clothing that I will return after wearing. I have to note that I have received many pieces of on sale clothing from them that reeked of perfume and had obviously been worn and even shaved. Customer service didn't care when I complained. I should also say something about the prices as others have mentioned. They seem to have doubled. Sales aren't as good and there are too many expensive final sale items. I have had enough and this is my last purchase.

Someone stole my banana republic package and instead of sending replacement they refunded my money...
It is a hassle to have to go back on website and search for items and reorder them...
For the amount of money they charge, they should have better options for their customers...

I contacted the Valley Square store this evening to find out when the 50% off sale ends. Lisa answered and said, I think it ends on the 4th. So I asked her to please confirm that this information is accurate. She talked to me in a very sarcastic way and did not answer my question. You really need to know when your sale begins and ends(your job) and act professionally, lose the sarcasm.

Majority of my wardrobe was from them. I absolutely loved the style and quality. Within the last few years the quality has decreased and their final sale policy for online orders is absolutely ridiculous. You are taking a major risk by purchasing a product with a price that hasn't reduced that much, knowing that you will have to keep it and absolutely cannot return it. It's a gamble. I don't know whose idea it was to make it so all sales are final, especially online orders when you don't even know if the specific product will fit.

I've been sent totally the wrong item twice in the space of afew months and the returns policy puts all responsibility on the customer to deal with the company error, really poor.I won't be buying from them any more. They're clothes are good but the lack of quality with their service has completely put me off.

I grew up going to the GAP. As an adult I grew into BR and Old Navy is a solid stand by. But not only has their clothing quality cratered with the business model of seeing their clothes as disposable after a few years. They are not made well enough to last longer. So you buy more! But their customer is a joke. I ordered an item weeks ago and have literally spent hours trying to figure out what happened and where it is. The chat function is useless. Serviced by untrained children probably in horrid conditions in sont far away country. The folks on the phone are no better. Seriously I've spoken to SEVEN different people in FOUR departments. After everything even a simple refund once it was clear this was never going to happen takes 5-8 business for them to complete and another 30 days before I have the money they took from me. Ridiculous. I'm not a kid anymore and don't need kids clothes that I'll have to throw away in a few years. Jcrew, COS, Brooks Brothers. They have earned my loyalty. The GAP brands are done. Bankruptcy would be too good for them.

Banana Republic now has a strict 30-day return policy. This applies to gifts too. So even if you have an item with tags and receipt and it's been 31 days since your purchase, they will not let you exchange or return the item, even for store credit. Considering their price point and target demographic, this is an extremely disappointing policy and well below industry standard. Target has a better return policy. After a decade of exclusively shopping at BR for work clothes, no more.