Four weeks ago I ordered a black turtle neck from BR online. I received a green cashmere sweater instead. Since the black TN was no longer available I kept the green sweater. Again few days ago I ordered another black TN(different SKU and style). I received a really ugly white t-shirt in the wrong size, and the kicker was that the T shirt had a price tag from Old Navy. Go figure. I called BR and spoke to a manager, the best they could do is provide a return label... the item is not even worth that, it is crap. Of course the sweater I want is not longer available. In both cases the items came with in a transparent plastic bag with a label. In both cases the label SKU number matched what I had ordered but the item in the bag was the wrong one. They agreed that if the black sweater becomes available again they will allow me to buy it at the sales price... big deal. You don't have to be a genius to know that the sweater is sold out. I had not shop at BR for a long time, but this season had exceptional items. This experience has soured it for me. Not sure I will shop there again... not that they would care.

In 2019-21 I purchased a lot from BR. I bought a new wardrobe. If I liked the item I purchased several in all the colors mostly on sale, I also returned probably half of what I ordered because of poor quality control or wrong sizing. I also have a pile to sell on the online market sites. So for a year I didn't buy anything. Last year I bought expensive jumpsuits on final sale suitable for garden work and some ill fitting tops and sweaters that went back. And two pairs of jeans that are enormous that I'm stuck with. Recently I saw my favorite pants on sale. They were $60 still but considerably marked down and not final sale. I ordered 5 pairs, one in each color l, knowing that they weren't all going to fit. Two were too small and too short! I kept three. One pair seemed to pucker a little on one leg but I told myself they were just a little tight and would stretch. So I put them on this morning and one leg seemed a little tight. I took them off and carefully tried to determine if they were in fact cut wrong. I'm in a hurry to go, pants seem fine, just being silly. Put them on cut the tags off and go. I get in the car and sit down and sure enough the right pant leg feels tighter and was cut wrong. You can see it when I'm sitting. When I get home I'm taking them off and sending them back. This is the Banana Republic reality as I know it today. By the way, this will be the first article of clothing that I will return after wearing. I have to note that I have received many pieces of on sale clothing from them that reeked of perfume and had obviously been worn and even shaved. Customer service didn't care when I complained. I should also say something about the prices as others have mentioned. They seem to have doubled. Sales aren't as good and there are too many expensive final sale items. I have had enough and this is my last purchase.

I've been waiting for my order since may, pay for home delivery still hasn't arrive, worse service ever, not recommend to buy in this website

I made an online purchase at 6pm during the week and gave them a call (Banana Republic customer service) same day at 7pm to cancel my purchase. I also followed up the status of my purchase everyday until I received an email two days later that they shipped the item. This is ridiculous and it's very clear to me they received my cancelation request yet it was the policy of their office to not proceed with the cancellation. They knew the item is final sale and if they ship it they will not accept the return so they decided to make profit this way. Last purchase there, good luck with your deceiving business Banana republic!
I also want to mention that there is a big difference between ordering online from home or do it in store. For example, there was a pant which wasn't available in store but it was available online. I asked the cashier in Banana republic store to order it online for me and I pay it in store. The cashier told me ok and it will be $97. I was surprised when later I noticed the same item if I ordered it myself was just $25 in website. That's a 300% difference.
Also during my calls to the customer service, they were providing me contradicting information all the time (i.e. Lying to me) The first person told me online cancellation is just available in the first 30 min. The second one told just in the 5-10 min. The third one told me in the first hour and in the website it says in the first 45 min. I told them about the contracting information and they just said we are sorry but no matter what, online cancellation is not guaranteed.

Unwilling to assist a long standing customer with an exchange. Be weary of placing online orders with them. Disappointed!