Banggood IN

After i received my order ( a small drone), i found out its joystick was not working at all. I sent pictures and video to banggood support and without hesitation, they immediately proceed to resend my order with PDM. This is called after sales service! Well done guys.

I had several issues with my RC drone, I contacted banggood service within 30 days. Return shipping to CN wasn't an option (expensive shipping costs). We found a reasonable solution within two days - thank you.

Goods arrived sooner then expected.
DT NO. 1 DT66 smart watch looks nice and good built quality. But unfortunately it wasn't connecting to the phone (tried 2 different phones). After few emails to customer service and 2 weeks time, I received full refund for faulty product.

I ordered a Emax tinyhawk drone, which unfortunately arrived not working, it made some strange noise from the electronic control board. I contacted BG support, and within 3 days a new board was on its way to me in the mail. Great service!

Had a problem after buying an RC plane, my siquence controller for gear and cabin was not working, found a replacement myself and banggood paid for it. Love this store, they always work for customers satisfaction. Service level is TOP.

An item was received by seller and arrived damaged, banggood support after communicating efficiently took care of the matter and agreed to resend the goods in a good state. Very pleased for direct support.

I have ordered nearly 100 times from Banggood (Chinese and European warehouse). Delivery time mostly was OK, so was quality of delivered goods.
In both cases you need to have realistic expectations. I take 4 weeks delivery from China as normal and do not expect the same quality from a package of 10 ball bearings for 4€ compared to a single German one for the same price. But it is my decission to order either one according to my requirement.
In case of wrong delivered parts or quality problems Banggood always offered a satisfying solution by either re-sending the item or a refund of the money.
Paperwork for customs purposes could be improved (I had to pick up my goods 3 times at the customs)

The prices of Banggood are good and shipping is their great strength. Their established shipping channels make shipping from China reliably fast. I received all my products pretty much within a maximum of two weeks. Two weeks shipping on Aliexpress is usually a miracle for comparison.
Customer service is great too. They are helpful and when none of the support worked they offered me a refund.
Highly recommended.

I order a lot from China and among my favorite websites is banggood.com.
What I can say about them is that they are trustworthy and they have a great customer service, even though sometimes you need to explain something twice. However, they always deliver what they promise and help you when in need. Also, one important thing is the fact that I never lose money because of them or a package not being delivered.
I really recomand and appreciate their support!

After the prompt delivery of my order, the product was not working. So I contacted the after-sales service by email who asked me to wait while they contacted my seller. Having no response from my seller, Banggood after-sales service offered me a refund for my defective product which I accepted. This morning the refund was effective on my account. Very good and fast reactivity to problems with a solution. Very good service. Thank you

I purchased a 1080p Webcam which unfortunately had a fault with the microphone. After submitting the relevant information about the problem Banggood immediately refunded the full amount for the product. They were incredibly patient, courteous and sorry for the inconvenience. I will be continuing to shop with Banggood as they clearly want to maintain their reputation of quality products, and customer service. Thank You Banggood. Thankyou Michelle who looked after this claim.

I had a problem on an item I bought on Banggood and the service helped me to find a solution.
When a quality issue was discovered that could not be resolved, I was offered to return the product.
I returned the product by the post office and I was fully refunded.
Banggood handled the problem in the best possible way, in addition to being very quick in responding!

Excellent customer service, very quick and friendly.

100 % satisfaction

Excellent customer service! BANGGOOD was very helpful regarding a defective product I've received (which was not their fault) and refunded my order in 3 business days during Christmas time.

Highly recommended!

I received a package that had broken open due bad handling in transit, items were missing which I advised Banggood customer services who resolved my problem within 72 hours, this as way beyond my expectations, well done Banggood.

Ordered a quadcopter FOV which was delivered within 1 month. The machine was found to be faulty on opening so it was reported to Customer service and promptly dealt with by Banggood to my satisfaction.
I am more than a happy regular customer

Quick and friendly response. Although the product does not work (drone eachineEx4) due to a manufacturing defect they refunded a large part of my money because in my country it is very expensive to return the package to China, I am very satisfied with the customer service. It is the first time that I buy in the app therefore i was afraid but it is clear that they are very serious and fair company.

I have made more than one purchase on Bangood, and have had the opportunity to experience different types of shipping, one of my packages was also lost by the shipper... Bangood customer service was always helpful and kind, despite my understandable apprehension.
My lost parcel has been refunded and sent back.
Bangood's only flaw is the lack of a warehouse in my country (Italy) but I am sure that the more it grows, the easier it will be that one day there will be a warehouse here.

I have been fighting with this company for MONTHS over my order. Even tho I qualify for a full refund under their return policy, they refuse to honour their own rules. Terrible company. They are a complete scam!

First time purchasing from Banggood and promptly received my quadcopter from their US warehouse. One of the motors was not working and contacted their customer service. Received a reply overnight. They suggested for me to test the motor to see if that was the issue and could have been the ESC. Turned out to be the motor and they were going to send me one but decided to buy a set of 4 from their site for future. Asked if they could credit one of the motor from the purchase. Received a reply overnight confirming credit. They have good selections and happy with their resolution and willingness to work with their customer. Highly recommended.

I really like using this shop because it gives a huge choice of different items and offers. It is something like taobao for India, I guess. The service is fine as I didn't face any difficulties in ordering a product and receiving it.

I bought a phone from there and despite the problems the phone had with its microphone. Customer service really helped me get a refund for it. So far great reputation will be buying from bangood in the future.

I bought from Bangood several times. I must definitely appreciate the helpfulness of this company. If there was an occasional problem with the goods, a Bangood representative always suggested an acceptable solution. I was never rejected. I must honestly write that I am satisfied with their actions.

I was given a damaged keyboard in the mail, however, the customer service did an excellent job in communicating and helping me in resolving my issue and they were able to issue a full refund after a few days.