Bank of America

I am so tired of your branch on Beach st. In Fort Worth, TX. I am a business and personal account holder. Every single time I have to go in which I try to avoid at all costs I wait forever to process a simple deposit. Why? Because I have to wait behind all non-customers cashing checks. One day I was even told the commercial teller line is closed as I was the next customer. Today, the new check scanners either don't work or the employees don't know how to operate them. So, again, I waited for the poor teller to try the scanner at least 10 times while I (guess) waited. There are seemingly dozens of people working the bank but when there is a line waiting for tellers no one EVER steps in to assist. It has become clear to me that this is just standard operating procedure for the entire organization so I will be making the decision to move all of my accounts. 4 in total, 2 of which are quite sizable. Good riddance and good luck to you when you treat customers as a burden.

I strongly caution against engaging with Bank of America, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Had $1000 wired to Bank of America, Never deposited money. Talked to TWO different people, finally told "funds would be availabe Friday". Teusday, still not here. Called and had chat. "I don't see wire transfer" even though TWO different associated confirmed they received it a week ago. WEEK AND A HALF NOW, and the funds are still not there. Roth IRA shows they were sent WEEK AND A HALF AGO. Complaint filed with Florida Office of Financial Regulation. Would YOU do business with a bank you cannot trust with your hard earned money. Once Funds do clear, IF THEY EVER DO, I will be looking for a reliable bank! Otherwise you might be asking, "where's my money?"

The people at the bank are helpful. Their *******000 line is a JOKE. HORRIBLE! Did not allow me to get to a customer service person. Just kept circling me around. Thinking I am leaving this bank because of this!

The worst customer service on the bank loan I have ever had.

Bank of America is the absolute WORST! Zero respect for its clients regardless of how long your account has been active and in good standing.
I have been banking with them for over 30 years and they still continue to put random holds on some of my deposits! These deposits are coming from businesses that I've made deposits on many, many times. Yet, without any reasons given, they place a hold on my money for 5 business days. Absolutely ridiculous! I could understand more if my account was in poor standing or even if I had never made a deposit written off of a particular company before. However, not the case here. BOA you suck! I will be closing all of my accounts with you going forward.

I opened three accounts with Bank of America in Tyler Texas one business, personal and savings and because someone scammed me and then tried to file a claim on money they sent me they froze all my accounts since November of 2023 almost $10,000 they held from me a single mom. As of now I haven't seen a penny but I provided proof of the scam and they took forever to close it and find in my favor but the out of all the money they agree to send me one account amount $1,097 and still hold the other two till they decide too send it if ever.
This is pure injustice and because of fine print they can do this.
There policy's are in human and they can literally make people homeless or flat broke at there own policy.
I highly suggest looking at the fine print on any bank policy especially this one and suggest you keep as little in the bank as possible on any bank but especially this one I rather keep it locked up on a fireproof safe then deal with this.
This bank is the worst bank I ever seen but the employees are friendly.
The policies do not protect the bank users on there agenda.
I know this review won't affect this bank because there heavily protected by the elites but if I can protect one person I put this attention out there for those who need to see this too find it.
We are being controlled by big corporations and the banking system is the worst of it.
I pray that they will receive there karma soon by gods hands.
Thank you for reading this
Have a blessed day
Jen

BoA held my mortgage until about a yr ago when they sold it to New Perez. I've called New Perez to get a pay off 2 times now. Both times I was given wrong info and was sent paperwork that was useless. Thanks Bank of America for not keeping my loan or servicing it. The whole reason for signing with BoA was because it was a local business that I could go to if needed. Now I'm dealing with a incompetent lender because of BoA loan selling practices! That's twice I've been screwed. But I can promise BoA won't get to screw me again EVER!

This bank, Unfortunately I used for almost 2 decades, I had a account at a Bank I used in the 1970s before moving out of state. BOA bought them out, I just went with it. They make Millions in Pure Profit by Charging of Overdraft even though its only a few dollars over your balance! I think it's Sickening the Free Ride Bank of America gets on the back of the Poor! Wealthy don't have overdrafts!

I overpaid on my credit card account and wanted that payment returned to me. Every one I spoke to was totally clueless until I called one morning and reached 'Daniel'. (I believe he said from Florida). I explained to him I had been waiting 5 weeks for my overpayment. He could not believe it and right away contacted his mgr 'Catherine'. Within 2-3 days I had my money back. The only 2 people at BOA that could help me after speaking to at least 9-10 people. BOA your customer service is horrible. Sad for a bank. Done with you and your terrible staff.

I would give them a zero rating if I could! After 30 years I attempted to use 2 different ATM's at my local branch to take out some money, and it said it went through but never gave me any money! The error screen stated they were sorry and that they would put the money back in my account as a credit...NOTHING! I called three times today and all I was told is oh we are sorry that money will be redeposited in your account within 10 business days! I have bills to pay with that money, and they seem to not even care! If you are looking for a bank by all means do not look here they are a rip off! I will be pulling all my money when that gets back in there!

I'll go with the short version. This craptacular bank is currently holding my 94 year old aunt's money and won't unfreeze it. And why? Because she's in a home and can't visit one of the branches. How is this even legal? She has no other way to get money and is immobile.

In addition, the BoA Fraud department is full of lunatics. They had no issue remotely locking down the accounts due to potential fraud. But they won't remotely UNlock. Makes no sense.

Beyond that, the website is terrible, the customer service agents are inept, the branch managers are ineffective (not their fault, that's the way the place is put together)... in every way this company fails.

So a month ago I have to go out of town for a few days and I get paid early the morning that I have to leave. I try to make a mobile deposit and it's rejected. The BOA app tells me there are NO branches and NO atms within 50 miles. I call in and get no help. They just inform me that I'm not aloud to make mobile deposits for ANOTHER 90 days. These clowns NEVER helped me, and now a month later they have the nerve to pretend they're helping me. They won't even communicate with me. They sent me an email requiring me to open a special account just to message. THEY CARE ABOUT NOONE!

6 Days later: Dear Bank of America,

I am writing to you regarding an issue I faced while withdrawing money from an ATM. I received a message stating that there was a problem with the machine and that the transaction was reversed. However, I have not received the money in my account yet.

I checked my account balance using Bank of America's Mobile App and Online Banking, but I did not see any credit matching my expected withdrawal amount. I would like to know when I can expect the credit to appear in my account.

I would appreciate it if you could look into this matter and provide me with an update as soon as possible.

Thank you for your time and assistance.

Sincerely,
Marco Maldonadoonado
Is been 6 days already

After 3+ years of having my account, always active and always in good standing I changed my phone number thru their app. This immediately got my account locked. So I tried calling the number they gave me to call, after being transferred 4 times (1 hour on phone later) they tell me it can only be unlocked in person. So I go to the bank, there I have to wait 1.5 hours just to be seen at their Fondren Rd location in Houston. I tell the guy who I was assigned to I'm there to unlock my account so I can pay my bills due today. He asks all the questions he could come up with to verify it's me (even tho I handed him my driver's license and bank of america debit card for the locked account), 30 more minutes later he supposedly had unlocked the account. But I get home and to add insult to injury the login was unlocked but my debit card was removed from the account and both my ability to use Zelle and/or to link the account to my CashApp were still blocked. So now I have 3 different late fees all because I changed my phone number on the account.

Save yourself and DON'T use bank of america, go anywhere else; even a squirrel under a bridge will take care of your money better.

This is the worst bank. This institution doesn't protect your money. I don't recommend anyone Bank of America. Ready to cancel all my credit cards and checking account with this institution
They are unable to solve any dispute. They don't do the minimum effort to solve fraud in your account. Called several times to different people of this Bank and they don't have any idea of anything. Totally unacceptable. I had the worst experience with this bank. Full of incapable and inefficient people. It takes hours to talk with someone and after that they send you to more people that doesn't have any idea of anything. At the end they don't solve any issue related with your money and you waste all the time and energy for nothing. Please choose another bank. This bank never will protect your money of fraud!

I made a deposit today and the bank took my deposit that I needed badly. My account wasn't showing negative so I didn't understand why. I called the bank to inquire and was advised that the bank paid a fraud claim in error because the merchant had already paid. I understood that however my account should have indicated a negative amount and it didn't and I was told that at the time o was making deposit my account just so happen to be adjusting. I didn't think that was fair and no one tried to be sympathetic to my issue. They didn't care that they were losing a 25yr customer. I then asked that just close my accounts. I'm so done with banks 😡😡😡

Employees are horrible incompetent rude, no training or supervision so they basically do what they want without resolving your issue. In the process are disrespectful and treat you like your business doesn't matter. Run away, avoid this bank.

Years making cc payments on time through direct pay. Due to moving out of the country did not make two/three payments on time due to the auto pay stopping without my knowledge. They added about $300 plus in fees. Spoke to collections as I was back on track and the extremely loyal rep (how much money they keep from taking it from the customer) can only deduct one late fee. When the previous customer service rep said he can do two late fees which is still laughable. Most ppl just file bankruptcy. I pay my bills even while unemployed. They have gone crazy adding $39 late fees and abt $55 in interest for a grand total of $95 and other small interest amounts per month for 3 months. They're known for servicing themselves and the customer is last. As soon as I can I'm taking my biz elsewhere. All is great while u are paying non stop. Don't count on them for anything if you need a temporary break while u get back on track.

I got distraught and stopped the card. But soon I knew mine was protected from such scam. They immediately sent another with a hologram so as to prevent copying it.
Also when I went there for current exchange or something, they recommended a couple of cash-reward cards. I am using them and pleasantly getting the cash into my account...

The recent site update makes logging into my account a lot easier and quicker. However I still feel like they should have have an option to keep the old login style or switch to the new one.

Once logged into the site, everything is well organized and you are able to access many of their tools to help you save, budget, and manage your money.

I have to wait about 10 minutes, answer 100 questions, then verify everything all over again when they finally do answer. Then they proceed to ask me questions they already know the answer to that wastes even more of my time and really makes me angry. Other than that they seem like an ok bank, and are very conveniently located all over my city. Real stingy about who they lend to though. They don't mind playing with your money and making money off of it while you're not using it. But when time comes for you to need some, expect them to run you through flaming 100 hoops, then tell you no, unless you have lots of money, then they'll give you some. This is not a bank for poor struggling folks like me. Poor people would be much better served by joining a Credit Union like I was wisely advised to by a close friend. They gave me $1,000 line of credit like it was nothing!

I have banked at BOA many years and notice in recent years their service is grossly declining. The location nearest to me is open only from 10am-4pm! A person cannot do *everything* at the ATM all the time. I tried to deposit a check at an ATM after hours recently at another location, they were not accepting deposits! Imagine, a bank that won't take your money! Crazy stupid and inefficient.

Bank of america shortened their offices hours drastically recently; They argue that it is in accordance with the CDC recommendations to prevent the spread of the covid19. This results in long lines inside the bank 20 people on average; I don't understand the logic... It would make more sense to extend the workday not to reduce it.
Sounds like a good excuse to cut hours.