Bank of America

On 7/20/23 10:30am an Armenian male bank teller was rude and bullied me at Sherman oaks CA. He wouldn't perform teller services. I'd tried to deposit $1.75 and had to talk to a manager. The Armenian names at this branch and accent are tough for English speakers. I hope they RE-hire at this location.

In just 3 months I have been charged over $150 in just interest charges for my credit card. For this reason my balance has not gone down! If you are just a day late you will get charged $40 on top of the interest. THIEFS!

They are horrible. My card keeps getting rejected on legitimate charges and they take Corey to answer calls. I canceled the card despite the decent benefits. What good is a credit card if I cannot use it when I need to. Disgrace!

I own a small business. These crooks starting holding customers deposits in the middle of doing business for up to 7 days. All my bills and company checks began to bounce. It destroying my credibility to customers slowing my repair schedules. This company need to be taken to court and audited by the DOF. Crooks.!

Absolutely the worst customer service of any financial institution! They won't even cash a refund check written on Bank of America from a major automobile company. They are extremely disrespectful to customers. I am a consumer rights Attorney and will never recommend any client to use Bank of America; I will also be spreading the word to all of my colleagues to do the same, both locally and nationwide. Thank you Diego Gracia (Manager of Salt Lake City BOA branch) for illustrating the true Bank of America attitude towards the general public.

I gave up on Bank of America 30 years ago and avoided them for that long. Finally decided to get an AA credit card perhaps not thinking that BoA was behind it. Well, it only took them 2 months to prove that I should never have dealt with them again. Customer "service" is a joke. They just send you from department to department with each one taking a long time on hold and then spend another serveral minutes trying to verify you again. Then it only takes them a couple minutes to tell you that they can't help you and they will transfer you to someone who deals with that (repeat the process). There are far too many choices in banks to deal with BofA.

I paid my loan off in NY and 8 days have passed without receipt of lien release letter. Called BofA multiple times and reps all lied to me. NYS law is upon payoff the lender has 3 days to issue the release letter to obtain clear title. Still no release letter received and no clear title. Almost 2 weeks! Do not use this bank!

For the last past 6 months your service have been horrible and I can't wait until I find another bank because I will be leaving. Your customer service reps are horrible and don't know they job and give out wrong info. And they are rude. I wouldn't recommend you to a dog!

I deposited a cashier's check for $20,000 on March 13th. BOA will hold the funds until March 22nd. I could've written a personal check if I didn't mind them holding the funds, but not sure why they hold funds on cashier's check, as based on over 50 years of banking experience, no other institution has ever done this. Only keep the account open because they have widespread ATM access in case of emergency while traveling, but not worth it. Stay away - other banks pay better interest rates, better rewards on credit cards, this was the icing on the cake, so there's no rational reason to bank with BOA.

By far the worst customer service system I have ever dealt with! I cannot get through to the right person to talk to and every time I get to someone they assure me they are transferring me to the right person and again they transfer me to the wrong person. I had fraudulent activity which is something extremely sensitive and needs to be handled quickly. I still have not had the issue resolved or talked to someone that can help me

This bank is so ridiculous 3 weeks ago I had a fraud alert in my checking account, they closed my account and still as of today I am unable to get my money out of my account. I need my money for rent, and they are talking about it could take up to 30 days before I could get my money this is some bs.If I could give them a 0 I would a big fat 0. I need my money out of my account. This is the worst bank ever.

The user interface is terrible, and the only thing worse is being forced to call and then forced to talk to the stupid chat interface that seems built to misdirect and leave you on hold. There's no way to change the autopay checking account except going through that hell.

I had tough time dealing with BOA. I had to close my account and transfer money internationally. I literally had to run from pillar to post calling them up internationally and wasting lots of hard earned money!

My last 2 years experiences have been horrible with the bank. I have been with this bank over 20 years. Audit my account see the kind of charges that have been taken out. I am at the point where I will give another bank an opportunity.

Words can never describe how horrible this bank is. Steal your money, lie to you and don't care one bit how you fee. Worst bank ever. I wanted to cash a state check from my taxes to pay my rent to not be evicted and they told me only 2 days and then I called after 2 days and wasn't available they told me 2 weeks. I got evicted with my 3 children. Then I put cash in to pay for my insurance and yet again they told me it didn't go through and charged me a fee and refused to refund the fee. So now my kids and I have no insurance coverage for the year. I don't know how many days I've cried dealing with this bank. Not to mention I'm 7 months pregnant. This bank I put faith in has destroyed me mentally and physically.

Bank of America obviously does not appreciate ANY retiree's or long-time customer's business! My family has been a BA customer for more than 50 years, with four home mortgages, car loans, etc.
We just received a letter that claims in the first paragraph that they "appreciate our business," but then says it is going to REMOVE our preferred rewards customer status. It threatens to add new fees because we do not meet it's "qualifying preferred program balance--ABSURD!
We have deposited paychecks and now our Social Security checks into our accounts with BA for years.
We have been unhappy with a lot of BA's services for years, but hung in due to our loyalty with them.
They have just shown they have no loyalty to us! It's time to move on.