Bank of America

I'm a widow my husband past away of last year of April and have an account through this bank, savings snd checking and had a problem of he only have his name on it but I spoke to the manager at bank of American and told me to file a small estate affidavit and sent them the dearth certificate of my husband I filed everything what they ask me for and it's been more than a they are not contacting me unless I call them, every time I talk to them it's always different excuses of I can't get my husband savings and checking money. I have 5.kids and 11 years old youngest. They are not helpful at all, this bank is a joke my husband work so hard to save all that money and now they kept giving me different excuses each time I talk to them they ask for documentation one by one not giving all what I needed now is more than a year they are still looking for more excuses.?

No one answers the phone, it is difficult to redeem points on line and I don't want to talk to Erika, who is their new AI person to talk to on the phone. I have called twice today and held for 30 minutes and still not gotten through to anyone. I think it is time to ditch this credit card. Wish I could give them zero stars.

Do not get a Bank of America Visa. They will drop you at their convenience, because of "business decisions" no matter if you've paid your account monthly in full, have a stellar credit rating and not even close to the meeting the credit limit. They are ruthless for no reason. Additionally they will reclaim any reward points. I had over 150 reward points. They cancelled my card for "business reasons", then reclaimed my reward points. I called to ask why my card was canceled. They would only state they can cancel the card at any time and do not have to provide a reason. I personally believe it was because I didn't run a high balance. It was pretty much my credit card for Costco because they allow only visa. So, in closing, Bank of America sucks. There were a hundred other ways to handle this, but they chose to screw their customer. Never again, BOA is DOA.

I recently made a claim about money deposited and some missing because the machine wasn't working and had some problems and gave me a receipt to make a claim, I called made a claim, was put on hold hanged up and not getting the issue resolved. I went to my bank this morning and told them want happened and they said keep calling the claims office and still I'm being put on hold. I am disappointed in how bank of America treated customers who put money into a bank thinking when they have issues they would help them and let them continue to have a great experience but no employees working acting very rude because I guess it not their concern if it's not thier money

I don't bank there and never will. I had a check written to me and went there to cash it, the teller said since I was not a customer it was over the limit, I asked what the limit was, I'd go have the place write me two smaller checks. He said he could not disclose that information. When I asked why can't they just honor a check drawn on their bank and presented to them for payment he said he was done and actually turned and walked away from the counter. I will never use Bank of America

I provided in detail information about my problem and customer service rep replied numerous times call us back tomorrow. I was on hold for more than 15 minutes then was disconnected called back was on hold again more than 15 minutes. His reply continued to be call (reach out) tomorrow. How is this customer service?

I have a small business account with BofA. Since my inception 3 years ago I have had the same check deposited into my business account and they continue to put a hold of 10 days on the same f@#$%g check every time. Idiots blame security every time and do nothing about it. So weird when they end each phone call with "is there anything else we can help you with?" Haha...you havent helped me with anything!

To sum it up, no customer service. You never speak to the same person or a person in the same state. Even though they acknowledge, you as the customer have provided the info necessary for them to complete their task, they take forever to do so. In the meantime you are paying them money you don't owe. Their website has disabled the link to give feedback. Their excuse for taking so long is the pandemic.

I had lost my money through the bank of America zelle link. Though Bank of America has located the money, they denied my claim stating I did this to myself. I've been a customer for 18 years and never had fraud like this. Not sure how the bank feels justified in not being loyal to their long term customers.

I am so disgusted with Bank of America. I have had them since 2008. I have three checking accounts, one business account and a savings account as well as a credit card and vehicle loan. I went to use my credit card at the supermarket on the Fourth of July when they tell me my card is not authorized on July 3. They canceled my card and closed all my accounts with no reason they will not give me a reason I have an 800 credit score have never had a late payment with them any over drafts payments past due. After calling eight times and getting no resolution or response from them. I feel that they are targeting me and being prejudice because I'm from Hispanic descent and they can't make money on me

My account was forced closed over 2 1/2 months ago and Bank of America is still holding all of my money. They say I have been cleared of all Wrong doing. And I have no access to the account once the account is completely closed they will send me a check. First I was told it would be June 20 then July 15 then August 1 then August 15 then August 26 now September 1. That's Ridiculous people need their money did not bank with him if they close your account they will keep your money

I had a fraud situation and BofA did nothing to help with the situation. They have no central fraud department and they are getting hammered by all the scammers because they are an easy target. I recommend you close any accounts with them or your money is at risk.

After 45 minutes waiting on hold for the bank of America customer service They disconnected me and asked me to call later!
What a horrible customer service and waste of time! If do you dont want to answer the phone why you jeep oeople online for about an hour!

The automated customer service message is needlessly long. Wait times are too long. Two times I had a Charles Schwab check deposited into my account which was rejected because they "couldn't locate the account" though they posted checks from the same account before. I terminated my account with BOA.

My family had a trust fund at Bank of America. My father had his leg amputated and he received a loan from our trust fund for $100,000, to get an artificial leg. My father ended up passing away. My father had taken out a life insurance policy to Bank of America, in the amount of $100,000, so in his death the loan would be paid. Instead, Bank of America said my father just left them $100,000 and I had to pay the loan out of the trust. So, I was left with nothing from the trust. Bank of America just gave me a promissory note saying my deceased father owed me $100,000. My cousin was in the trust as well and received his $100,000. I argued so much with them, but they said my father just left them $100,000 for them to just keep for themselves. I didn't even receive a thank you pen! They completely robbed me of $100,000 and had been robbing our family trust for years before this. CROOKS!