Bank of America

If I could give this back 0 stars I would! I had a direct deposit of around $1,400.00 and it was holding the deposit for 6 days with no clear explanation as to why they did that! Horrible customer service department!

The bank has a lousy customer service. When you initially call in, they have the most annoying robot to answer the call, and it hangs up on you several times. To get to customer service is a nightmare.
The credit card service by this bank is not safe or helpful in any way shape or form. When it comes to any fraud charges on your card if it is lost or stolen, you are on your own. And when you report fraud they will reduce your credit line substantially. Every time you report. So, if you report a few times you left with no credit line at all.
In short, one of the most lousy banks around, Period. Stay as far as possible

The cast majority of BosA branches have too few tellers to handle the transactions that cannot be performed online.
Here's an Image. One teller on a Friday. Customers are seated because it takes so long.

Worst Customer Service, long lines, not trustworthy do not go with them if you'd like to avoid headaches, something simple they make it complicated. I'm not satisfied with their services at all. Most of the time Atm not working. Many Branches closing, low in staff... From 0 to 3 I give them 1

WORST BANK EVER... If you want to keep your own money never involve your financial business in this bank!

It's been a week exactly since about $6,011 with change was taken out my account due to my identity being stolen with my wallet with personal information. I've talked with several reps. We're quick to just shut me up and say I'm responsible for the transaction which a Supervisor from Virgina guaranteed my money being back the following next business day. Plus my account should be protected by the FDIC.I reported to them as well DPS I was a victim of a crime and BOA treated me like trash. Let it be known I have been a platinum member for years. They have failed me as a client 100%

I have a small business account with BoA and they are absolutely abysmal in customer service. The problem with BoA is their executives are extremely incompetent and overpaid. They force their customers to wait on hold for long hours and indefinite times - despite charging outrageous service fees. Their executives should not reap massive compensation when they fail to provide basic, efficient, or professional service.

I had a very bad experience with Bank Of America regarding the interest on my account. I called several times and requested if the interest could be waived out as a one time courtesy since my balance was $0.The manager, Katrina from Texas was extremely unhelpful and rude. I have been a loyal Bank Of America customer since 2008. I will no longer be doing any business with them!

Tech support always transfers you over to a different representative until one eventually tells you that the solution to your problem is to walk into your nearest bank. Accounts suspended for no reason. Transactions block way too often.

They are active in your account with or without consent. I encourage you to look into another bank institution and spare yourself the headache of dealing with a customer service rep that offers no assistance.

I've been with BOA for over 30 years. I missed the grace period for my CD so they changed my interest rate from 3.4 to 0.03 instead of their top interest rate of 4.89. I think is pretty sad that they treat a long time customer in this manner. This was a blatant attempt to rip me off! Being with them for 30+ years should have afforded me enough respect to get their higher rate without contacting them.

Problem solved, I'm moving my money to a different bank, perhaps one that like it's customers.

I accidently sent a double payment to them (electronically) the very next day I asked them to return it electronically. No, they refused and said they would send me a check. I could expect it back to me (I am 650 miles from my bank) after 10 days or more! The customer service person thought I was stupid when I said, "this is so you can use my large overpayment for interest on my money!"
Her clueless response was "oh no we only charge on money spent and you don't owe anything."
I suggested they send me the interest they are going to earn on my money. Once again she said you don't owe...

I have been using Bank of America for years now and was very happy. However, BOA hasn't yet realized that employees like Rachel Son threatening a very loyal customer with nearly perfect credit will cost them that customer. I intend to close everything I have with BOA. Being contacted and threatened by an employee whom isn't even informed on the situation isn't something I intend to deal with again. She doesn't want my money and perfect payment history, ok I'll take it back. Excellent business practice Rachel. Nice job.

@Viewing the televised nationwide incident with Ryan Cooger. Teller, Manager should be immediately terminated. Luckily he did not get killed. I am officially closing accounts. An am no lo ger doing business w/ BOA. Apology could not bring a life back

This company has no intent on assisting customers with a directive towards conflict resolution. The phone service as well as online support does everything to prevent contact with an actual person, regarding billing issues.

You'd NEVER be able to contact anyone for help with their fraudulent payment processing or anything else. Their staff are impertinent, puffed-up, snots. They do not care about customers or customer service because they're too big and don't need you or your business.

The online banking is terrible. Tell you a TRUTH. Their customer service hotline (*******194)'s waiting time in average is more than one hour. They never waive any late fees but will charge you tons of bills out of nothing. SCAM bank.

After they would charge me overdraft fees when I had money in my account. I left this bank and still receive settlement checks from the class action lawsuit filed against them for unethical banking practices.

Multiple incidents of fraud in last two months with no notification by BOA. Poor response from BOA - hours waiting to talk to representatives - funds frozen - extremely rude branch manager. Done with it! Closing accounts- Bank of America doesn't care, but there are many choices for banking.

Don't ever use this bank ever for anything. They make every step of any financial choices absolutely near impossible. It takes 2 hours just to make a car payment or credit card payment. Their app is a damn joke. I know 5 years that design better. None of my accounts appear in the same location on either their app or online. After 2 years of calling them to repair this they still haven't fixed it. I call in and get transfered to 8 or more representatives that act like it's my fault or hang up when u try to explain the problem. This happened Friday 7/21/2023 both being hung up on and getting a representative only interested in telling me the department I was holding for was closed after being on hold for 45 minutes on the 3rd call. When I chose this bank it was my single largest financial mistake. The fees they charge for their standard checking account are astronomical. This bank should never be used by anyone.

BOA is great for depositors ith direct deposit, but God forbid you receive a paper check and need to deposit it. My recent deposit is on a two (2) week hold even though funds were verified with the issuing bank. Their website states holds are 2-7 days which I am finding to be untrue. If and/or when they grant me access to my funds, I am changing banks.

I had many different types of accounts with the Bank of America since opening my first account in year 2008. To date, all accounts operate and have always operated exactly as advertised. Never seen their web site down. Never had any problems with any transactions (plastic card, electronic transfers, checks, etc.). BoA is quick to resolve fraudulent charges. Staff members across multiple branches I visited in those years have been welcoming and professional. I believe I am a tough rater, but I cannot think of anything else to even wish for. Through those years of 100% proven reliability I have gained a great confidence in the bank.

Absolute nightmare trying to use their credit card while traveling abroad. Let them know I would be gone for several months ahead of time, card was still flagged, and the only option to continue using it is to travel hundreds or thousands of miles to the the nearest physical location. Absolutely ridiculous customer service in the 21st century.