Bank of America

This is the worst bank. This institution doesn't protect your money. I don't recommend anyone Bank of America. Ready to cancel all my credit cards and checking account with this institution
They are unable to solve any dispute. They don't do the minimum effort to solve fraud in your account. Called several times to different people of this Bank and they don't have any idea of anything. Totally unacceptable. I had the worst experience with this bank. Full of incapable and inefficient people. It takes hours to talk with someone and after that they send you to more people that doesn't have any idea of anything. At the end they don't solve any issue related with your money and you waste all the time and energy for nothing. Please choose another bank. This bank never will protect your money of fraud!

I deposited a government issued check into my account yesterday, no hold was put on the check. During the night a fraud alert hold was put on the check. I called this morning to determine what happened. I can't get a straight answer, they claim they have never received a Texas government check before, I was told to validate the check myself. Transferred to 4 different departments. A woman at a branch actually got more information for me however when she asked to speak to a manager of the department that put the check on hold, she was told no. I went into a branch with the check, and ID and no hold was placed. They have now placed a 7 day hold and made me feel like a criminal. I have been with bank of America 16 years and no issues till now. I don't overdraft. I am currently looking at taking my money elsewhere.

Bank of America is the worst bank out there! They scam you for hidden fees. Opened a savings account for my 1yr old in 2007 and the suddenly started adding fees 15 years later, drained account, sent me to collections for fees after draining it! We never knew about fees til collections!

In this day and age there should be no reason for a bank to hold a pay check for almost a week. When you call customer service the hold time is ridiculous. Customer service does not exist with staff or management this bank does everything possible to not help their customers.

I have a home equity loan with BOA. It is in the pay off period so I pay a fixed amt for principal plus interest at current rate. Each month it changes amt due, One month my amt due online and paper statement did not match. I went to the local bank and they looked up th"correct" amount which I paid with a check. One month later I get a over 30 day past due for $9 - they had transposed two numbers. I immediately paid the $9 and notified the bank. They removed the fee but left a 30 day late note in my credit report. I see it often as it is the only "adverse" report on my credit report. I get refinance letters and credit card offers from BOA almost weekly and they go straight to the trash can. BOA service has dropped below that infamous stage coach bank. Get me once but never again.

I had been a customer of Bank of America for a while and had an auto loan through them. I most recently got an auto loan through another bank and found that the rate was actually quite a bit better. When I approached them about the rate, they were hesitant to discuss the difference in rates and just told me what they had to offer. I'm considering switching from them since they don't really do anything to keep me as a customer either for my own personal bank account or for my small business. It might just not be worth it to me.

I would also like to note that their online support is horrendous; if you have an issue it is much better to go in and talk to them in person even if the issue is with the website itself.

My head is hurting while I wait on hold and type this review. I called Business Banking on Saturday to receive instructions on how to send a wire transfer. She verbally provided me instructions because I was on my mobile device and she also emailed them to me. I went to a computer and completed a wire transfer. To only receive an email after hours two days later. I do not know why they would provide me with instructions and then flag me as wire fraud.

I opened three accounts with Bank of America in Tyler Texas one business, personal and savings and because someone scammed me and then tried to file a claim on money they sent me they froze all my accounts since November of 2023 almost $10,000 they held from me a single mom. As of now I haven't seen a penny but I provided proof of the scam and they took forever to close it and find in my favor but the out of all the money they agree to send me one account amount $1,097 and still hold the other two till they decide too send it if ever.
This is pure injustice and because of fine print they can do this.
There policy's are in human and they can literally make people homeless or flat broke at there own policy.
I highly suggest looking at the fine print on any bank policy especially this one and suggest you keep as little in the bank as possible on any bank but especially this one I rather keep it locked up on a fireproof safe then deal with this.
This bank is the worst bank I ever seen but the employees are friendly.
The policies do not protect the bank users on there agenda.
I know this review won't affect this bank because there heavily protected by the elites but if I can protect one person I put this attention out there for those who need to see this too find it.
We are being controlled by big corporations and the banking system is the worst of it.
I pray that they will receive there karma soon by gods hands.
Thank you for reading this
Have a blessed day
Jen

If a company charges your credit card erroneously, BOA will not remove the charge as promised. Every year I am charged with 200.00 charge from a company I have never heard of, yet BOA still refuses to remove the charge. They state they will remove it yet they always put it right back on my card because they do not value me as a customer.

This app and the whole Boa experience is so frustrating and does not work!
I've been trying for 2 days to manually transfer funds: not working.
Had to call local bank twice and get transferred twice because of the defective auto/recorded answering system. System was not computing my spoken answers correctly. System was not computing my account number correctly. System led me to the wrong dept bc of this. And system hung up on me, too. I am at work during bank hours. And I don't have one close enough to go to a bank during lunch hour. I will be looking for a bank that has live associates only. And will quit with this robot phone system. It's defective and has wasted 15 min of my 30 min lunch break just to get in the phone queue!

In addition to having very high interest rate once the promotional period has ended in comparación to others credit card companies. You are not valued by Bank of America as a customer. I was trying to dispute an APR charge that was applied to
My account after paying off the card but never got the necessary help or a satisfactory solution to my request. After day trying to solved my issues I got tire of been transferred to various departments with not intentions to help me solved my request…

I have read some of the extremely poor customer service reviews of BOA in Miami but did not experience it on this past Thursday. After reading the reviews I decided, with trepidation, to make an online appointment, arrived early, was greeted and told the rep was with another client but I would be seen next. The rep, Rudy Lugo, serviced my notary needs, spoke English and was very professional. I was extremely pleased with the service received at that Coral Gables branch! Thanks!

The bank has a lousy customer service. When you initially call in, they have the most annoying robot to answer the call, and it hangs up on you several times. To get to customer service is a nightmare.
The credit card service by this bank is not safe or helpful in any way shape or form. When it comes to any fraud charges on your card if it is lost or stolen, you are on your own. And when you report fraud they will reduce your credit line substantially. Every time you report. So, if you report a few times you left with no credit line at all.
In short, one of the most lousy banks around, Period. Stay as far as possible

Unfortunately, Bank of America is so far the worst and the most greediest bank I've ever had business with. This bank was on a regular basis attempting to illogically charge me a service fee on a free account by changing the rules and never informing me about any changes. To my calls the answer is always, "I am sorry, I cannot help you!", yet my money are stolen by the bank without my authorization and without updating me on any rules. I simply cannot check my account each month for their fraudulent charges. Please be careful with Bank of America, they will attempt to charge you for everything they desire and you are lucky if you spot those charges as they believe you will just never check your bank statement as many people do.

I am planning to move my account to another bank. I have banked with Bank of America for 17 years. In the last 4 years, the customer service had become so bad, I no longer trust them with my money. To keep accounts "secure" they make loyal bank members feel like criminals. I work too hard to be treated so poorly at the bank. I am preparing to switch my account to Chase bank. Nobody wants to help at Bank of America and forget drive through service….thing of the past. Terrible service both in person and by phone.

Bank of America is a bull$#*! $#*! bank they close my account and now they don't want to return my money back to me they been giving me the run around every time I call them about my check. It also states when a bank close your account no matter what the reason is they have to return your money back too you..

When I was new to Si Valley and stock options I took out a 1 year loan to purchase and hold a tranche of stock for one year. This point was agreed to with banker and filed next to loan papers. 6 months in BoA gave my loan to a different broker who called it. There was NO reason as I was employed, had a perfect credit rating and the stock was well above the strike price. I got No where with the chain of command and this double cross ended up costing me $250K. I was not surprised they were Marci g for the FiB. A real low life NO honor outfit