Bank of America

I have found this bank to have a better understanding of personal needs and requirements than many (over 6 different banks). They are well trained professionals that work as a team and focus on customer service.

I have found this bank to have a better understanding of personal needs and requirements than many (over 6 different banks). They are well trained professionals that work as a team and focus on customer service.

This sad remnant of a legacy bank is great for testing your patience. I long ago closed my checking account when they baited and switched on fees.
I thought they were OK for credit cards, but they have a bad habit of suspending the account for no good reason and making you validate yourself time and again. Maybe it's a desperate ploy to get more people to walk into their unattractive branches.

Most mismanaged financial institutions out there. Horrible customer service. Under staffed banks. Horrible communication. Whoever is in charge of this company would be better served as a street sweeper. Wish you could give less than 1 star. More like a negative star. Do everyone a favor and go out of business.

Waited 8 1/2 minutes to the most obnoxious recording asking me the same questions over and over. But no answer I gave her seemed to satisfy. Near impossible to get to a real person. And when you do, you may be sorry. She was the rudest associate I have ever dealt with. I could not understand what she was saying and so she would yell and say "what I just told you." Very, very unfriendly, downright hateful. Will probably cancel this card because there is no customer service.

I'd give a 0 if possible. I Filed a dispute because a hotel charged me 3 weeks for a 2 week stay. With proper proof they still declined my dispute and put my account in negative and gave the hotel even more money. They told me there was nothing to be done that they concluded their investigation. What's the point of even providing proof when they refuse to be on the customers side? I've had nothing but ISSUES out of them since day one 2 years ago. Customer service SUCKS, and the bank is ridiculous. I will NEVER recommend them to anyone else again. This should be the next bank shut down. If they can't treat their customers right and do the right thing, they don't need to be open. I've had people say money comes out of their accounts with no description and random charges.

I contacted them in regards to an account that was opened in my name that I did not open. I've had to call 4 times because of them dropping the call everytime wether it be during conversation or call transfers. Everytime I call I have a minimum of 15 minute wait before answering and 10 minutes between transfers. When I have finally gotten through they treat my issue like it's no big deal. The account has been closed and that's where they leave it. I've worked to hard for my hood standing in the financial world to let some petty criminal destroy it and Bank of America has been no help what so ever. Horrible bank.

Worst bank to work with. They will charge you for any thing, including card replacements. I've had cards last 3 months and the chip stops working and they charge you for that. They will take 2-4 business days to post my paycheck. I had deposited a check and payed rent my balance went below the minimum while the check posted and still got charged. Call them for any issue and will be on hold for over 40 min! Insane how unhelpful they are!

Very disappointed with this Bank after being a loyal customer for many years. I can't fathom how they treat their customers. Will be moving my accounts elsewhere. Poor customer service and pick and choose what they want to do. On top of that, they want to quote laws but can't tell you the exact law they are quoting to you for you to even look them up to see if they are telling the Truth.

Place holds on your account for days costing me money and then refuse to fix it. I am done..

Have only a credit and that's too much! Horrible service and getting worse. Have been a customer for a very long time; suspend their bill pay system as per a mistake making a payment and selecting the wrong (an old) bank account stored in their system. Payment was still made on time but the insanity in holding on the phone for hours and no help. Even the main menu when you call cant direct you past the basic stupid inquiries. Gone from ok, to bad to horrible! I will pay this card off and not look back!

I am power of attorney for an elderly parent in assisted living. Have been for 5+ years. Moved to PA where the closest atm of branch for deposits is 30 miles away. Tried to enroll in in line banking and cannot. Bank wants to speak with elderly parent who is unable to assist- hence having me as a POA. No help, no compassion, no assistance. Only thing left to do is close the accounts and rearrange all auto pays. Frustrated beyond belief.

After being incarcerated for 4 months I come to find out during that time Bank of America transferred all the money out of my bank into accounts I didn't have after filing a claim it took nearly 4 months for them to deny two claims after showing proof of incarceration phone and credit card locked up no way of making transactions from jail yet somehow nearly $2,000 was put into other accounts is your money really insured? No! Not only that they closed my account while I had fraud claims active

We've been a BofA business customer for years. At some point over the last year or so, BofA changed their policy to assess an overdraft fee on transaction that are processing. This has resulted in overdraft fees on items that never posted to the account. Although BofA has reversed the inappropriate charges, they count against adjustments they will do as a courtesy. Additionally, BofA no longer processes deposits and credits first. On the last overdraft charge there was a deposit wired on Friday 4/29. The detail description of the transaction on BofA site says 4/30 (Saturday) and yet the deposit was not credited until Tuesday 5/3 instead of the next business day which was Monday 5/2. Since there was a transaction processing on 5/2 an overdraft fee was charged. There was a time we were really happy with BofA. This policy change has resulted in poor customer service and we will be moving our business account

I found Bank of America's business banking services to be poor - there's a monthly fee regardless of what balance you keep, and there is a fee for inbound wire transfers. Moreover, it's impossible to get useful help on the phone. I'd bank elsewhere (trying Silicon Valley Bank at the moment... will review in a couple months).

Applied for credit card online for balance transfer. Was quickly approved. Card arrived in the mail, I called number to activate but was told there is a block on it for fraudulent activity. Over the course of days I spent many hours speaking with at least 6 Bank of America customer care representatives plus went into a branch as advised.
Every single person I spoke to said they could not correct the problem with my brand new card, and they would transfer me to the correct department.
I finally called and canceled the card. I then easily obtained a credit card from a competitor.
BOA has a bad reputation for a reason. I will avoid Bank of America at all costs & advise others to do the same.

" thank you for your patience, we are currently experiencing high call volumes" NO your just understaffed! All because you flagged a purchase as fraud when i have purchased from them hundreds of times! Still on hold for over 45 minutes!
Still on hold... Modify your pay structure and hire more people to deal with YOUR customers issues. Being on hold for over an hour now is ridiculous!

They have been charging me late fees and I'm on Auto-Pay. I was allowed to pick the day of the month I would like to pay on, but now they made every one of my payments for 10 months overdue by 3-4 days. Each charge is $39.00 x 10. I tried to get a hold of them but I'm deaf. All they have is voice until I finally found them on Face Book. By that time it was too late? They just keep right on charging me even though they KNOW it's their mistake. I refused to pay the charges of course so now my credit rating went from 750 - 540. They also increased my interest rate from 10.5 to 14.75. I can't wait to get these thieves paid off!

They are useless, I'd give them 0 stars if I could. They just keep going around in circles and don't do anything to fix the situation that their system messed up. I
I was banking with them for years going to a different bank now. BOA is garbage.

Customer service sucks and very rude. I definitely will be taking my money somewhere else. I tried to call and let them know I was making a purchase that they kept declining for fraud. They can't verify $#*! now my baby will have to wait till in the morning to get formula. I am so frustrated and fed up with this bank.

One star too many! Have had two business accounts with B of A for years. I made an honest mistake applying payment to wrong account and other became past due. Adam the "representative" could see I made a mistake, but had NO authority to make the adjustments, forcing me to pay the late fee and finance charge. We're done - closing 2 business accounts and 1 personal account. More callous than any bank I've dealt with in my +30 year business career; and I have done business or had accounts with at least 15 to 25 over that time.

I'm dissatisfied with their service completely. I just waited 40 minutes to get connected to a regular representative and then another 40 minutes to get connected to the Claims Department. It is impossible. Their customer feel themselves helpless and unfortunately due to their corporate policies no on is responsible for that. Actually, they are get paid to help customer but they are not doing this job properly. They are just gathering good reviews, not the bad ones.

They lie and manipulate their customers to charge them fees, so CEO', share holders, etc can line their pockets. Recently I made a 400 purchase, it was taken out of my account that day and in the course of 2 days, was credited back to my account so after I paid all my bills, they charged me again for the 400 dollar purchase. Now I went 400 dollars into debt because their dirty tactics. Nothing more than con artist and thief's. Closed my accounts today.

Why do you not automatically credit an account that was mistakenly double charged for a credit card bill? Why do I have to manually request a refund myself, and wait god knows how long for "processing" in between each stage?

On top of that, why is there no way for users to review if something like this has happened in the past? Was speaking to an agent and all they said was "we have no record of past duplicate charges" and they just LEFT without waiting for an opportunity to inquire further. Seriously?

Jesus Christ.