Bank of AmericaReviews 652

Lady told me over the phone 12 days ago that my new debit card (which I had to order due to fraudulent activity) would be delivered within a week. I was patient, but called today to check on it to find out where it was, and new lady told me that they NEVER delivered it. Ridiculously unbelievable. When I asked if they could overnight it, even under the circumstances I would be charged. I said forget it- I'll get it when it gets here. Customer service is pathetic.

Made online transfer of funds from my B of A checking to another bank for payment of my mortgage. In this age of electronic transfer, their standard transfer time frame is three days. After three days the transfer did not show up with receiving bank. B of A said the receiving bank may take several days to "receive" funds. After additional three days, receiving bank confirmed that no transfer had come in from B of A. Called B of A again and this time they informed me that the transfer had not gone through due to some issue with their 'system'. The B of A representative told me they were unaware of this issue until customers began calling in to find out what happened. Their own system did not flag "anyone" at B of A about the bank's inability to transfer funds for customers like myself who were relying on B of A to fulfill its obligation (by the way, there is a fee for transferring funds, which they will NOT refund despite their mistake in getting funds transferred.) The course of action was to cancel the transfer (and still pay the fee). The translation had "cleared" my checking account so my balance was reduced by the amount of the transaction. However, the cancelation process would require 58 hours to put the funds back into my checking account. So they reduced my checking account the "day of transfer" but couldn't correct my balance for 58 hours! All I got from B of A was disingenuous apologies. They don't give a crap about customers and take advantage of them any chance they get for profit. This is out and out stealing.

The credit card autopay/bill pay/payment is too stupid compare to US bank. Autopay didn't understand statement balance & current balance. It still processed the statement balance even my current balance was way lower cause I had some return credits. And it doesn't count return credits as a payment. I canceled autopay 2 weeks ago but the autopay still went through & caused my checking negative. As one of leading banks BofA needs to upgrade the mobile/online banking. US Bank is smaller but their mobile/online banking is the best. Shame on you!

Absolutely the worst customer service of any financial institution! They won't even cash a refund check written on Bank of America from a major automobile company. They are extremely disrespectful to customers. I am a consumer rights Attorney and will never recommend any client to use Bank of America; I will also be spreading the word to all of my colleagues to do the same, both locally and nationwide. Thank you Diego Gracia (Manager of Salt Lake City BOA branch) for illustrating the true Bank of America attitude towards the general public.

I can never get their stupid automated service to get me to a live person who can fix their intended issues! The automated waste only tells of the simple things such as dispute or give some list but not for what you need to speak to an actual person about! Using the automated service brings you into a circular trap! You either tell it to get a person, it tells you it needs more info yet the info is limited only to the options you had in first place. Then if you still refuse and want an actual person you get the "I'm sorry I can't help you. Do call back again" routine!

I use zelle every week to pay childcare. I use it to transfer between banks. I have a broken foot and wanted to use it to pay people when they go to the store for me. 6 zelled never went through. Called Friday through Sunday. Asked if this is common and would it keep happening. "Now and then". Tol my money and went elsewhere. Had the bank for 3 days.

In just 3 months I have been charged over $150 in just interest charges for my credit card. For this reason my balance has not gone down! If you are just a day late you will get charged $40 on top of the interest. THIEFS!

I live in Costa Rica. Calling customer service is like I am visiting he'll. Speaking to computer voice is the initial hurdle. Long wait times to get to speak to an incompetent human representative. Each incompetent who I speak to tells me a different story about everything from accessing my accounts, to how to send wire money transfers, to how they act when all of my credit cards and debit cards were stolen. I am the criminal in the last situation and they refused to access my account. Instead of sending g my replacement cards to my address in Costa Rica (which I spelled out for them), they sent them to Scottsdale, Arizona. No one at B of A had an explanation. They refuse to send me one time access codes to my Costa Rican phone number, so, I have to have them send them to my son's phone and he relays them to me. Therefore, my son has much more access to my bank accounts than I do! Despite me repeatedly telling the incompetents that my preference for sending the access codes to me is via email for 2 years now, they have no record of that preference. Even Erika, their new fancy dansy AI idiot, does not comprehend anything that I am telling it. Then Erika decides what is best for me and sends me around and around in circles resulting in my suicidal ideations! I think that is enough for now to justify my 1 star rating.

Quantity deposit $300 in cash for somebody cleaning one of my rent houses. Bank of America wouldn't take $300 in cash for me because it wasn't her. When in the world did banking become so difficult.

Somebody should file a class-action suit!
I received a notice that I was pre-approved for a $700 credit card. I submitted my application and soon received a card in the mail. I bought a few items and made a few payments with no issues. One month I was late so I doubled the next one. Instead of communicating any problems to me, they froze the account. To remedy this and as an act of good faith, I paid almost $800 to the account online. Did they send me a thank-you note, or even a receipt? No. They responded by cancelling the account. If I had known how ridiculous BOA was, I would have kept my money and given them a valid reason to drop me. Do NOT waste your time by banking with this company!

Very negative experiences with BofA. My most recent one involved trying to transfer funds out of my account. Without warning, they blocked my account. Why? I was doing nothing wrong, not transferring too much out, or anything else that should cause a problem. After 10 days, I was able to unblock the account, but still could not make the transfer. Many calls and emails, taking much time, did nothing to resolve the problem. And they just said there was nothing else they would do to solve the problem.

Horrible attitudes and bOA did this due to racial equality lawsuits in the company. Now being a preferred client benefits me how? I get to deal with rude CSRs instead of polite Filipinos? Wtf

My bag with my phone, wallet, etc was stolen. I filed a police report the same day. I did a claim with Bank of america. Only to have my claim denied. I had over 7,000.00 taking from me. I provided all the documents to support my claim. It was easy for my money to be stolen. Hard me me to get it back. I have a child with special needs. I'm also a single mom. That was my money to move

This bank is not customer focused. Worsed banking experience with no compassion for the customer. The managers could not care less about you. Had misereable experience in bank in Old Saybrook, CT. They tell you one thing and add to the list of things you have to do to have closure. They should be ashamed of themselves in the maturity of individuals who are employed. Would never have them as a partner to take care of my business and personal needs.

Don't trust their letters! They sent me a mail inviting me for applying to the travel rewards card, got Credit Score of 741, got denied. If they rejected me, why sending me that letter in first place? Just for hurting my score? That is not cool.

Just watched Bank Of America who tried to take the house a couple bought of them cash.
Tok the couple to court and lost.
And how many Else with limited recources?

I'd give a 0 if possible. I Filed a dispute because a hotel charged me 3 weeks for a 2 week stay. With proper proof they still declined my dispute and put my account in negative and gave the hotel even more money. They told me there was nothing to be done that they concluded their investigation. What's the point of even providing proof when they refuse to be on the customers side? I've had nothing but ISSUES out of them since day one 2 years ago. Customer service SUCKS, and the bank is ridiculous. I will NEVER recommend them to anyone else again. This should be the next bank shut down. If they can't treat their customers right and do the right thing, they don't need to be open. I've had people say money comes out of their accounts with no description and random charges.

Mrs. Aienpajouh was very unresponsive, and communication with her was horrible. Eventually, my appointment was scheduled for March 25, despite my desire to do it after 28. I emailed Mrs. Aienpajouh and asked what time is my appointment; I had been waiting for a week - just no answer. After I showed up at the Walnut Creek location, a desk representative told me that my appointment was at 2 pm, and I had to wait 1.5 hours; Mrs. Aienpajouh was on vacation, and nothing could be done to help me. I left this office and will never come to them again; I am considering moving my money to another bank, as it was the worse service I remember.

I called two months ago to let them know that a credit card payment was going to be late, the customer service representative said "no problem,you've paid on time the last several years ", so a few days go by after the payment was due, they added more fees than the actual payment, what a bunch of gypsies they are, they keep closing branches, the hold time to speak to a person is insane, the customer service reps in the physical location are of NO help, they dump as dirt, I'm wondering where they hire these bafons from, then as a customer you have to stand in line with non customers,they (BOA) could care less about a human being, im moving to Chase where I'll be treated right. Shame on you BOA.

UPDATE - closed ALL of my accounts, with these "gypsies bankers" even the manager at the branch walked me outside of the building, said I made the right decision, and that he had, had over 70 people in the last month close ALL of their accounts, and he would be leaving soon, and would be going to a local bank where he would be respected.

Bank of America is a scam. They use the best customer service to me but now you'll see yourself hang on the phone for 5 hours without a simple solution or an answer to my questions. I was on the phone with them for 5 hours asking for a paper Bank of America already sent me, and I talked to more than 10 people and nobody could handle my problem. I have never seen them so useless and so unprofessional. One of them even hung up on me as I was talking.